Paying your monthly water bill is an essential responsibility for all residents and businesses in Albuquerque. The city’s water and wastewater services are provided by the Albuquerque Bernalillo County Water Utility Authority (ABCWUA). Fortunately, ABCWUA offers multiple convenient payment options to fit any schedule or preference.
Who is ABCWUA?
ABCWUA is the agency that provides drinking water, wastewater treatment, and recycled water services to the greater Albuquerque area They service more than 600,000 Bernalillo County residents.
ABCWUA was established in 2003 through the consolidation of water and wastewater utilities for Albuquerque, Bernalillo County, and surrounding areas. By combining resources, ABCWUA has been able to enhance services, infrastructure upgrades, and long-term water management planning.
ABCWUA Online Account Management
The easiest way to pay your bill and manage your ABCWUA account is through their secure online portal. Benefits include:
- Pay online 24/7
- Set up automatic payments
- View billing history
- Monitor water usage
- Update account information
- Enroll in paperless billing
To create an online account:
-
Go to www.abcwua.org
-
Click on “My Account”
-
Select “Create New Account”
-
Enter your account information and create login credentials
Once registered, you can conveniently pay bills, check usage, set notifications, and more at any time from your computer or mobile device.
Payment Options
If you prefer not to pay online, ABCWUA offers the following payment alternatives:
-
By phone – Call 505-842-WATR (9287) and select option 2. Live agents can take payments over the phone Monday to Friday, 8am to 5pm.
-
By mail – Send checks or money orders payable to ABCWUA at PO Box 568, Albuquerque, NM 87103-0568. Include your account number on the payment.
-
In person – Visit the ABCWUA customer service office at 1441 Mission Ave NE in Albuquerque. Pay with cash, check, money order or credit/debit card.
-
Drop box – Place your payment in the secure drop boxes at 1441 Mission Ave NE or 5th & Marquette by city hall.
-
Authorized payment locations – Take your bill to any authorized payment location around town to pay in person.
-
Automatic bank draft – Sign up to have your bill automatically drafted from your bank account each month.
No matter which option you choose, be sure to pay your bill by the due date listed to avoid late fees or service interruption.
Payment Assistance Programs
If you are having trouble paying your ABCWUA water bill, check if you qualify for one of these assistance programs:
-
LIHEAP – The Low Income Home Energy Assistance Program provides federal funds to help low income households pay utility bills, including water bills. Apply through the New Mexico Human Services Department.
-
DollarWorks – This ABCWUA program matches down payments up to $200 made by low income customers towards their outstanding balance.
-
Project SHARE – Customers can donate to Project SHARE through their monthly ABCWUA bill to provide bill payment assistance to seniors or low income households.
Contact ABCWUA at 505-289-3036 for details on payment assistance programs and to see if you qualify.
Water Conservation Lowers Bills
An effective way to reduce your water/wastewater bills is by actively conserving water. ABCWUA offers these conservation tips:
- Fix leaky faucets, pipes, sprinklers
- Install low-flow showerheads
- Replace inefficient toilets
- Run full loads in dishwasher/washing machine
- Take 5 minute showers instead of baths
- Water outdoors early morning or evening
- Follow ABCWUA sprinkler schedule/restrictions
- Sweep driveways instead of hosing them off
- Choose low water use native plants for landscaping
ABCWUA also provides rebates to residential and business customers who replace inefficient toilets, irrigation systems, and more with high efficiency models. See www.abcwua.org/rebates for details on available rebates.
Reducing water use means reducing your bill!
Avoid Service Shut Off
ABCWUA will shut off water service to customers with past due account balances. To resume service, you must pay the past due amount in full plus a reconnect fee.
To avoid shut off:
- Pay your bill in full by the due date
- Enroll in a payment plan if you cannot pay in full
- Apply for payment assistance if eligible
- Submit disputed bill claims in writing before the due date
- Notify ABCWUA immediately if you do not receive your bill
Shut offs can be avoided by proactively communicating with ABCWUA about past due balances. Keep your account in good standing and make payments on time.
We all play a role in sustaining Albuquerque’s precious water resources. Paying your ABCWUA bill promptly is an important part of this shared responsibility. Sign up for convenient online account access to monitor usage and payments. Take advantage of water conservation programs that reduce consumption and lower your bills. Reach out for payment assistance if needed. Keeping your account current ensures uninterrupted water service vital for the health and wellbeing of the greater Albuquerque community.
ABQ Water Authority offers new incentives to help save water
FAQ
How do I pay my water bill in Albuquerque?
What county is Albuquerque in?
How to start water service in Albuquerque?
How do I make a payment in Downtown Albuquerque?
The self-service kiosk is accessible Monday to Friday, 8 a.m. to 5 p.m. Payments are accepted in cash, e-checks, and credit/debit cards. Cash payments must be made in the exact amount desired as the kiosk does not provide change. This partnership provides the only in-person payment option in Downtown Albuquerque for Water Authority customers.
Who manages water in Albuquerque NM?
Contact the Water Authority Water in the City of Albuquerque is managed by a separate entity called The Albuquerque Bernalillo County Water Utility Authority . This organization was created in 2003 by the NM State Legislature and is run jointly by the City and the County.
How do I Pay my Water Authority Bill online?
Aside from the self-service kiosk, Water Authority customers can continue to pay their bills online at abcwua.org, over the phone at 842-WATR (9287), by mail, at any Western Union location, or the Water Authority’s Customer Service Center at 1441 Mission Ave. in north-central Albuquerque.
Does Albuquerque Water Authority offer free parking?
This partnership provides the only in-person payment option in Downtown Albuquerque for Water Authority customers. Free parking is available for the Alvarado Square location on the southwest corner of Fifth Street and Silver Avenue.
Does Bernalillo County have a water authority?
“We’re very excited to announce this partnership with the Water Authority,” says Bernalillo County Treasurer Nancy M. Bearce. “For customers visiting the Bernalillo County @ Alvarado Square building, as an addition to our one-stop shop model, this kiosk has created the only payment option in the Downtown area.”