Paying your water bill in Valdosta is easy with multiple convenient payment options The City of Valdosta provides water service to residents and businesses in the city and surrounding areas. Keeping up with your payments ensures uninterrupted service and avoids late fees or disconnection This guide will walk you through the simple process of paying your Valdosta water bill.
Online Payment
The fastest and most convenient way to pay is online through the City of Valdosta website. You can pay immediately using a credit card, debit card or electronic check.
To pay online
- Go to www.valdostacity.com/payment
- Select “Pay Utility Bill”
- Enter your 10-digit account number and 4-digit PIN
- Choose a payment method and enter your payment information
- Review and submit
Your payment will be processed instantly. You’ll receive a confirmation email with your payment details.
Pay By Phone
Call the City of Valdosta at (229) 259-3570 to pay your water bill over the phone. Have your account number and credit/debit card ready when you call. Phone payments are processed immediately.
Pay By Mail
Mail your payment to:
City of Valdosta Utilities
P.O. Box 1125
Valdosta, GA 31603
Include your payment stub from your water bill or write your 10-digit account number on the check or money order. Allow 5-7 business days for mailed payments to process. Payments must be received by the due date to avoid late fees.
Pay In Person
Bring your payment to Valdosta City Hall at:
216 E Central Ave
Valdosta, GA 31601
City Hall is open Monday-Friday from 8am-5pm. You can pay with cash, check, money order or credit/debit card. Get a receipt as proof of payment.
Pay at Authorized Payment Centers
For added convenience, you can pay your Valdosta water bill at local authorized payment centers including:
- Winn Dixie – St. Augustine Rd
- Harvey’s – St. Augustine Rd
- Piggly Wiggly – Inner Perimeter Rd
- Publix – Inner Perimeter Rd
Check with each location for hours. Payments made at authorized pay centers are usually processed within 1-2 business days.
Payment Assistance
If you are having difficulty paying your water bill, the City of Valdosta offers payment arrangements and assistance programs:
-
Payment arrangements – Set up a payment plan to pay your balance over time while maintaining service.
-
Project Share – Provides bill payment assistance for qualifying low-income households.
Contact the City of Valdosta Utility Billing office at (229) 259-3570 for details on assistance programs.
Paying your Valdosta water bill is fast and easy through the multiple payment options. Pay online for instant processing or use the pay by phone, mail, in person and authorized pay center options. Seek assistance if needed to maintain service. Keeping your account current avoids late fees, penalties and disruption to your water service.
Past Due Accounts, Nonpayment Disconnect, and/or Loss of Service
Customers who do not pay their water and sewer bills monthly will be disconnected. Payment must be received monthly by the due date. Should service be disconnected; balance in full is required along with an additional penalty fee. For closed accounts, due to non-payment, the account balance must be paid as well as a new deposit.
Disconnection of Utility Service
We want to make your move to a new location outside the City of Valdosta as smooth as possible. Citizens requesting to disconnect their utility service must submit written notice including the date of disconnection and a forwarding address(required). A Disconnect Form is available on this web site.
Temporary water service is available to realty companies and property managers only for a $25.00 fee and is good for fourteen days.
Utilities Payments
How do I contact Valdosta City Water customer service?
If you are a new customer, please view NEW WATER CUSTOMER information. For delinquent Utility Accounts and to request same-day reconnect service or to speak with someone about your water bill, please contact the Customer Service Center at 229-259-3556 or at [email protected].
How do I set up water service in Valdosta?
When you move to a new home in Valdosta, you’ll most likely already have running water, but you’ll still need to set up water service with the City Of Valdosta Water. Luckily, Valdosta has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form.
How do I stop water service in Valdosta?
Click here to fill out a Start Service Form. When you move out of a home in Valdosta, you’ll need to stop your water service with the City Of Valdosta Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
Does Valdosta have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Valdosta Water & Sewerage Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Is utilities online or phone payment available?
Please be advised that online and phone payments for utilities will not be available from June 17, 2022 at 5:00 p.m. through June 21, 2022 at 8:00 a.m. Frequent items you may need to pay the county for.