How to Pay Your Bill at St. Thomas Hospital

Having to pay a hospital bill can be stressful and confusing. St. Thomas Hospital part of Ascension Healthcare, aims to make paying your bill as simple as possible. This guide will walk you through the different ways you can pay your St. Thomas Hospital bill online in person, or over the phone.

Online Bill Pay

The easiest way to pay your St, Thomas Hospital bill is online through their patient portal,

To start, you’ll need to create an account on the Ascension patient portal website or through the Ascension One mobile app. You can use this same account to access your bill and medical records from any Ascension facility.

Once your account is set up, you can view your bill summary and account balance. From there, click the “Pay Now” button to make a payment. You’ll be able to securely pay your bill using a bank account, credit card, or debit card.

The online bill pay system allows you to:

• View billing statements and account balance
• Make a one-time payment
• Set up recurring payments
• Pay multiple bills at once
• View payment history

Online bill pay is available 24/7, so you can pay at your convenience. You’ll receive instant confirmation when your payment is made.

Pay by Phone

If you prefer to speak with someone directly, you can pay your St. Thomas Hospital bill over the phone. Call the toll-free number for the patient billing department at 1-866-675-9111.

When you call, make sure to have your account number handy so the representative can easily pull up your account. They’ll be able to answer any questions you have about your bill, accept payment, and mail you a receipt.

The billing department is open Monday through Friday from 8am to 6pm. Payments can be made using a credit card, debit card, check, or money order.

Pay In-Person

You can also pay your hospital bill in-person at the St. Thomas Hospital billing office, located at 4220 Harding Pike in Nashville, TN. The office is open Monday through Friday from 8am to 4:30pm.

When paying in person, you can pay with cash, check, money order, or credit/debit card. Be sure to bring your billing statement or account number. The billing staff can look up your account, accept payment, and provide a receipt.

Paying in person allows you to talk through your bill and payment options with someone face-to-face. You can even set up a payment plan if needed.

Financial Assistance

If paying your St. Thomas Hospital bill is a financial hardship, you may qualify for financial assistance. St. Thomas offers both free care and discounted care based on your income level and family size.

To apply, you’ll need to fill out an application and provide supporting documents like pay stubs, W-2s, and bank statements. A patient advocate will review your application and determine if you’re eligible for reduced costs.

You can pick up an application at the billing office or download and print it from their website. Applications are available in multiple languages.

Payment Plan Options

St. Thomas understands medical bills can be expensive. If you can’t pay your full balance at once, you can set up a monthly payment plan. Payment plans allow you to make smaller payments over 6-12 months until your balance is paid off.

To set up a payment plan, call the billing department toll-free at 1-866-675-9111. The billing staff will evaluate your account and help establish manageable monthly payments. There are no fees or interest associated with payment plans at St. Thomas.

Billing Questions? Reach Out for Help

Don’t hesitate to contact St. Thomas Hospital’s billing department if you have any questions about your statement, account balance, coverage, or payment options.

The billing staff are there to help you understand your responsibility and make paying your hospital bill as smooth as possible. Be proactive and let them know if you anticipate having trouble paying your bill on time.

With convenient online payments, over the phone service, financial assistance, and payment plans, St. Thomas provides patients with an array of options. Take advantage of these resources so you can focus on healing and staying healthy.