How to Pay Your RCN Bill Over the Phone: A Step-by-Step Guide

Paying your RCN bill over the phone is a quick and convenient way to stay on top of your monthly payments. With just a few minutes on the phone, you can easily check your balance and submit a payment at any time. This comprehensive guide provides step-by-step instructions for paying your RCN bill by phone.

Benefits of Paying Your RCN Bill by Phone

Here are some of the key advantages to paying your RCN bill over the phone:

• Convenience – Make payments 24/7 without leaving home Avoid mailing checks or visiting a payment center,

• Speed – Payments made by phone post instantly to your account, so you don’t have to worry about delays

• Accessibility – Speak directly with an RCN agent if you have any billing questions.

• Rewards – Paying by phone allows you to keep earning points through any RCN rewards programs.

• No Additional Fees – RCN does not charge processing fees for payments made over the phone.

Step 1: Have Your RCN Account Number Ready

Before calling to pay your bill, make sure you have your RCN account number available. Here’s how to find it:

• Your account number is located on your monthly RCN billing statement.

• You can also access your account number by logging into your online MyRCN account at my.rcn.com/login.

• If you don’t have your account number, an RCN agent can look up your account with your name, address, and phone number.

Having your account number handy will make paying your bill quicker and easier.

Step 2: Call the RCN Automated Payment System

To pay your bill over the phone, you will use RCN’s automated payment system.

• Call 1-800-RING-RCN (1-800-746-4726) to access the automated system.

• Select the “Pay Bill” option from the menu.

• The system will guide you through the payment process by voice prompts.

The automated system is available 24 hours a day, 7 days a week for your convenience.

Step 3: Enter Your RCN Account Information

After accessing the automated payment system, you will need to enter your account details:

• Input your 10-digit RCN account number when prompted.

• Verify your 9-digit home phone number associated with your account.

• Create a secure 4-digit PIN to use for phone payments.

Entering this info will connect your call to your RCN account so you can check your balance and submit payment.

Step 4: Check Your Current Balance

Before making a payment, check your current balance due:

• The automated system will state your total outstanding balance.

• Press 2 to hear a detailed breakdown of your charges.

• This summary will include monthly service fees, equipment charges, taxes and more.

Having an accurate balance amount will ensure you pay the correct payment amount.

Step 5: Enter Your Payment Details

With your balance in mind, you’re now ready to enter your payment info:

• Select your payment method – credit/debit or check. The system accepts Visa, Mastercard, Discover and American Express.

• Input your card number and expiration date or checking account and routing number.

• Enter the payment amount you wish to pay. Make sure it meets or exceeds your minimum due.

• Follow any remaining voice prompts to complete and confirm your payment.

And that’s it! The automated system will process your payment instantly.

Step 6: Request an Email Receipt

To receive a receipt confirming your phone payment:

• Stay on the line after your payment is processed.

• When prompted, say “Email receipt” to have a detailed payment confirmation emailed to you.

• Provide and verify your email address to send the receipt.

Having an email receipt provides documentation of your payment details and date paid.

Speak to an RCN Agent for Assistance

If you need additional help or have billing questions, you can speak to a live RCN agent:

• Press 0 at any time during the automated call to reach an agent.

• Agents are available 24/7 and can assist with payment problems, balance details, payment arrangements and more.

RCN customer service is always happy to help if you need to speak to a real person when paying your bill by phone.

Set Up Automatic Payments for Added Convenience

For maximum convenience, enroll in RCN autopay to have your monthly bill paid automatically:

• Call RCN customer service to enable automated payments from your credit card or bank account.

• Select the date each month you want payments withdrawn.

• You’ll never have to manually pay your bill again!

Automatic payments save you time while avoiding late fees. You can still call anytime to check balances and account details.

Helpful Tips for Paying Your RCN Bill by Phone

Follow these tips for the optimal phone payment experience:

• Call from the phone number on your RCN account for faster account access.

• Save the RCN payments number in your contacts for quick access.

• Avoid noisy backgrounds which could interfere with voice prompts.

• Have payment info handy like card numbers to complete payment quickly.

• Jot down your 4-digit PIN to conveniently pay in the future without having to reset it.

Conveniently Manage Your RCN Account by Phone

In addition to making payments, the RCN automated system lets you:

• Check pending orders or service appointments
• Hear extensive usage and billing details
• Report service issues or set up repairs
• Request a copy of your bill
• Update account contact information
• And more!

Explore all the account management options available through the phone system anytime your need assistance.

Paying Your RCN Bill Over the Phone is Simple & Secure

Paying by phone is an easy and efficient way to stay on top of your monthly RCN bill. Just dial in anytime 24/7, enter your account details, check your balance, and make a payment in minutes. RCN’s automated system and knowledgeable agents make it a breeze. Give it a try and take advantage of the convenience of phone payments!