How to Pay Your Water Bill in Portsmouth, Ohio

Paying your water bill is a regular expense for households and businesses in Portsmouth, Ohio. The City of Portsmouth provides water utility services to the community and bills customers on a monthly or quarterly basis. You have a few convenient options for paying your Portsmouth water bill either online, by phone, by mail or in person. This article will outline the simple process for paying your water bill to the City of Portsmouth.

Online Payment Options

The easiest way for most customers to pay their Portsmouth water bill is online. The City offers online payments through their website. With this option you can securely pay by debit/credit card or e-check 24/7. Here’s how it works:

• Visit the water bill payment website: https://portsmouthohio.org/pay-your-water-bill/

• Select “Pay Water Bill Online”

• Enter your 10-digit account number and 4-digit PIN

• Choose your payment amount and method

• Provide your payment information and submit

• Print or save the confirmation page

Payments made before 4:00pm will be processed same day. Convenience fees apply based on payment method.

Paying by Phone

For those who prefer to pay their bill over the phone, call the City of Portsmouth Water Department at (740) 354-8809. Have your water account number ready along with your payment information. Phone payments can be made by credit/debit card or e-check. A convenience fee will be charged for this service.

Phone payments are accepted Monday through Friday from 8:00am to 5:00pm. Be sure to write down your confirmation number at the end of the call.

Paying by Mail

If you would rather mail in your payment, send your check or money order to:

City of Portsmouth Water Department
P.O. Box 467
Portsmouth, OH 45662

Please include your 10-digit account number on the check or money order. Allow 7-10 days for mailed payments to be processed and avoid late fees.

Paying In Person

For quick processing, you can pay your Portsmouth water bill in person at the Water Department office located at 1701 Robinson Ave. Cash, check, money order or credit/debit payments are accepted.

In-person payments can be made Monday through Friday from 8:00am to 4:00pm. Be sure to allow enough time before the due date if paying in person.

Due Dates and Late Fees

Water bills in Portsmouth are either sent monthly or quarterly depending on your service location Payment due dates are printed on your bill. Monthly bills are typically due around the 10th of each month Quarterly bills have due dates of January 10th, April 10th, July 10th, and October 10th.

Late payments will incur a 10% penalty fee If your account becomes delinquent, water service may be disconnected Make your payment by the due date to avoid any additional charges.

Budget Billing to Spread Out Payments

If you struggle to pay the seasonal highs and lows of your water bill, consider enrolling in the budget billing program. This allows you to pay a fixed amount each month based on your average usage. Having a predictable payment can make it easier to budget your expenses.

To start, you’ll work with the Water Department to calculate your average monthly payment. After 9-12 months on budget billing, your payment amount is re-evaluated and adjusted if needed. Contact the Water Department for details on enrolling in budget billing.

Setting Up Auto Pay

You can save time and avoid late fees by enrolling in auto pay for your water bill. This automatically deducts your payment from your bank account each billing cycle.

To start auto pay, complete the authorization form available on the City website. Return it by mail or in person with a voided check. Going forward, payments will be made automatically on their due dates.

Check Your Balance and Payment History

Want to check your current balance or past payments? City of Portsmouth water customers can access this information anytime online.

Visit the water bill payment website and click on “Account Information”. Use your account number and PIN to log in. Here you can view your balance, payment history, past statements and water usage. Monitoring this information helps you stay on top of your bill.

Moving? Let the Water Department Know

If you are moving to a new address inside or outside of Portsmouth, be sure to notify the Water Department. This will ensure your final bill is sent to the right place and the account gets closed out properly.

Contact the Water Department by phone or in writing with your move date and forwarding address. Schedule a final meter reading and provide access if moving locally. This will finalize your account and prevent any issues.

Paying your water bill in Portsmouth doesn’t have to be a chore. By automating payments, budgeting regularly, and utilizing online account access, you can easily stay on top of your water expenses. Contact the City of Portsmouth Water Department with any questions about billing, payments or service needs.