Paying your monthly nTelos bill on time is important to avoid service interruptions. nTelos offers wireless, internet, and phone services to customers across 7 states, so there are thousands relying on their connectivity. This comprehensive guide will walk you through signing up for online account access, checking your balance, understanding your bill due date, and submitting an online payment through the nTelos customer portal.
Overview of nTelos
nTelos Wireless is a subsidiary of Lumos Networks and serves over 300,000 customers in Virginia, West Virginia, Maryland, North Carolina, Tennessee, Ohio, and Kentucky. They provide:
- Wireless phone and data plans
- High-speed home internet
- VoIP home phone service
As an nTelos customer, you receive a monthly or quarterly bill for your services that must be paid by the due date printed on your statement. This avoids late fees and potential suspension of your services.
Paying online through your account is the fastest and most convenient way to pay your nTelos bill every month
How to Sign Up for Online Account Access
To pay online, you first need to register for account access through the nTelos customer portal at selfcare.ntelos.net. Follow these steps:
- Go to the nTelos Self Care website and click “Register”
- Enter your 10-digit nTelos wireless number or account number and 4-digit account PIN
- Create a unique username and password
- Provide your name, address, email and other basic contact information
- Accept the terms of use
Once your account is registered you can login anytime to view your bill make payments, set up autopay, check data usage, update account details, and manage your services.
When is Your nTelos Bill Due?
Here are the billing cycles and due dates for nTelos services:
- Wireless bills are sent on the 1st of each month and due on the 21st.
- Home services bills (internet and phone) arrive quarterly and must be paid by the 21st of January, April, July, or October.
Your specific due date will be printed on your monthly or quarterly statement Be sure to pay the amount due by that date to avoid a $5 late fee
Checking Your Current nTelos Balance
Before submitting a payment online, first check your account balance due. Here’s how:
- Log in to your nTelos online account portal
- Look at the amount due printed on your latest bill statement
- Call nTelos customer support at 1-866-687-8997 to request your balance
- Visit an nTelos store and have an agent print out your current balance
Confirming the total owed ensures your online payment matches the full amount to keep your account in good standing.
Steps to Pay Your nTelos Bill Online
Follow these simple steps to pay your bill through the nTelos customer portal:
- Go to selfcare.ntelos.net and login to your account
- Click “Bill & Payments” in the top menu
- Select “Make a Payment” and enter the payment amount
- Choose a payment method like credit/debit card or bank account
- Enter your payment details and submit the payment
- Save the confirmation number for your records
The payment will immediately apply to your outstanding balance. You can also setup convenient autopay for automatic monthly payments.
Other Ways to Pay Your nTelos Bill
If you prefer not to pay online, nTelos offers these alternate bill payment options:
- Pay by phone – Call 1-866-687-8997 anytime to use the automated system or speak with an agent
- Pay by mail – Mail a check or money order with your payment coupon to: nTelos, PO Box 1990, Roanoke, VA 24008
- Pay in person – Bring your bill to an authorized payment location or nTelos store
- Pay at kiosk – Use the self-service pay station at select retail stores
Choose the most convenient method for your monthly bill payment.
Available Payment Assistance for nTelos Customers
If you’re experiencing financial hardship and are struggling to pay your nTelos bill, consider these payment assistance options:
- Payment arrangements – Request an extended due date or installment payment plan
- Temporary suspension of service – Pause service to stop additional charges
- Lifeline program discounts – Reduced cost plans for qualifying low-income customers
- Debt forgiveness programs – May forgive outstanding debt in certain situations
Contact nTelos as soon as possible if you need help paying your bill on time. Discuss your situation to maintain service.
Consequences for Late Payment
To avoid penalties, it’s crucial to pay your nTelos wireless, internet or phone bill by the due date each month:
- A $5 late fee will be charged for payments received after the due date
- Services may be suspended if your account is 30 days past due
- Accounts over 60 days past due may go to collections
- Service cancellation or early termination fees could apply for non-payment
- Reconnection fees will be charged if service is interrupted ($35 for wireless, $99 for home services)
Stay current on your monthly bill to avoid fees, charges, and service interruption. Let nTelos know immediately if you expect to miss the payment deadline.
Getting nTelos Bill Pay Support
If you have any questions or need help with your online nTelos account, customer support is available:
- By phone at 1-866-687-8997
- Via live chat on their website
- On social media @nTelos
- At any nTelos retail location
- By email at [email protected]
Their team can assist with registering for online access, submitting payments, setting up autopay, understanding your charges, and any other billing needs.
Key Takeaways for Paying Your nTelos Bill Online
- Login at selfcare.ntelos.net to view and pay your bill
- Wireless bills are due on the 21st each month
- Home services bills are due quarterly
- Pay online, by phone, mail, or in person
- Setup autopay for automated payments
- Seek payment assistance if facing financial hardship
- Pay on time every month to avoid fees and suspension
Paying your nTelos bill online is fast, easy, and secure. Follow this guide for smooth bill management and on-time payment every month.
online bill payCheck out our new eBill system that allows you to use Venmo and ApplePay, along with the existing payment methods.
- Already registered to use eBill? There’s no need to reregister.
- Existing auto payments will remain in place.
- If you have any questions about which company to select, or how to use the new eBill system, please call our office at 715-672-4204.
NTEC bill pay318 3rd Ave W Durand, WI 54736
To pay by phone please call 866-377-1160
YOUR BILLS ARE PREPAID!! How to use the coupon method to pay bills
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