A Complete Guide to Paying Your Novant Health Bill Online

Getting a medical bill in the mail can be stressful You may not understand the charges or know when payment is due Thankfully, Novant Health offers an easy online system for viewing and paying your medical bills. This comprehensive guide will explain how to access your Novant Health account, view your bills, make payments, and manage your medical billing needs.

Accessing Your Novant Health Account

The first step is accessing your online Novant Health account. You have two options:

• Using your Bill ID – This 12-digit number is printed at the top of paper bills sent by Novant Health Go to paynovanthealth.org and enter this Bill ID along with your date of birth to instantly log into your account.

• Account Lookup – If you don’t have a paper bill with your Bill ID, you can search for your account by providing information like your name, account number, phone number, etc. Use the “Find Your Account” link on the Novant Health payment website.

Once logged into your account, you’ll be able to view your bills, make payments, set up recurring payments, and manage notifications.

Viewing Your Novant Health Bills

The main dashboard of your online account shows your outstanding balances and any recent bills. Click on a bill to view the detailed charges including:

• Date of service
• Description of the medical service provided
• Doctor who ordered the service
• Charge amount
• Insurance payments or adjustments
• Total amount you owe

Review your bills carefully to ensure all charges are accurate. Contact Novant Health billing with any questions. Bills stay in your online account for 12 months.

Paying Your Novant Health Bill Online

Novant Health offers a few quick payment options:

• Credit/Debit Card – Visa, Mastercard, American Express, Discover, and Diners Club cards are accepted. A 2.5% convenience fee applies.

• Electronic Funds Transfer – Securely pay from your bank account for no additional fee. You’ll need to provide your account number and routing number.

• Novant Health Payment Plan – Qualified patients can enroll in an interest-free monthly payment plan.

• Apple Pay – Use your Apple device to pay with Apple Pay.

• PayPal – Check out with your PayPal account.

Payment plans and financial assistance are also available if you’re unable to pay your full balance.

Once paid, your bills are marked as such and remain in your account as a record of payment. Receipts can also be printed or downloaded.

Recurring Payments

For ongoing medical bills, like a hospital stay, set up automatic recurring payments through your Novant Health account. You determine the payment amount and frequency, such as paying $100 per month. Payments are made automatically via credit/debit card or bank account.

Recurring payments provide a convenient, hassle-free way to pay off large medical bills over time. You control the amount and timing.

Account Management Tips

Take advantage of your Novant Health account to simplify medical bill management:

• Go paperless by opting into e-bills to get bills delivered electronically.

• Set up email and/or text alerts for new bills, due dates, payments, etc.

• Store your insurance information to have bills automatically sent to insurance first.

• Maintain accurate personal and payment information.

• Check for account statements detailing transactions, payments, and balances.

• Contact Billing Services with any questions or disputes.

Actively managing your account ensures you know what you owe and avoid missed payments or interest charges.

Financial Assistance for Medical Bills

If you’re struggling to pay your Novant Health medical bills, you may qualify for financial assistance or a payment plan based on your:

• Household income
• Assets
• Medical expenses
• Insurance coverage

Novant Health offers charity care, hardship discounts, and interest-free payment plans for qualified patients. Speak with a financial counselor about options to help cover medical costs.

You can also apply for Medicaid to see if you qualify for government assistance. Novant Health can help with the application process.

Billing Questions and Customer Service

Novant Health wants to provide an exceptional billing experience. Contact them with any questions or concerns:

Call:

• Hospital Billing: 877-552-8105
• Physician Billing: 877-552-8749

Email: [email protected]

Mail:
Novant Health
Attn: Billing Services Dept.
2085 Frontis Plaza Blvd.
Winston-Salem, NC 27103

Discuss payment plan options, get clarity on charges, fix billing errors, and more. Novant Health’s billing teams are available to help.

Additional Novant Health Bill Pay Tips

• Pay your bill as soon as possible to avoid late fees or interest charges.

• Notify Novant Health if your address changes so bills go to the right place.

• Consider getting estimates for medical costs prior to a procedure.

• Organize and save all bills, statements, and receipts in one place for taxes.

• Ask for an itemized bill if charges seem unclear.

Staying on top of your Novant Health medical bills ensures you maintain good financial health too. Follow these best practices for stress-free medical bill management.

The Bottom Line

Thanks to the secure online bill pay system, paying your Novant Health medical bills is easier than ever. View detailed charges, pay bills, set up recurring payments, go paperless, and get text alerts all through your online Novant Health account. With various payment options and financial assistance available, Novant Health aims to provide an exceptional billing and payment experience for patients. Paying medical bills can be confusing, but Novant Health’s self-service tools help patients take control of healthcare costs.