How to Pay Your Vectren Energy Bill Online, by Phone, or In-Person

Vectren Energy provides natural gas service to over 1 million customers across Indiana and Ohio. As an essential utility, they offer multiple convenient bill payment options This comprehensive guide will explain how to pay your Vectren Energy bill online, by phone, by mail, or in person.

About Vectren Energy

Vectren Energy Delivery provides retail natural gas service to residential, commercial and industrial customers in central and southern Indiana and west central Ohio. Key facts about Vectren include

• Serves over 1 million customers
• Headquarters in Evansville, Indiana
• Operates over 19,000 miles of gas pipelines
• Investor-owned utility founded in 1912
• Merged with CenterPoint Energy in 2019

Vectren bills customers monthly for natural gas usage based on meter readings. Gas bills include delivery fees, usage charges, and other applicable rates

Vectren Bill Payment Options

Vectren offers customers multiple ways to pay their natural gas bill conveniently:

Pay Online

The fastest payment method is through Vectren’s online account portal. Register your account to pay by e-check or credit/debit card.

Pay By Phone

Call 1-800-227-1376 to use Vectren’s automated phone payment system. Pay by debit/credit card or checking account.

Pay By Mail

Detach the payment stub from your paper bill and mail with a check or money order to:

Vectren
P.O. Box 209
Evansville, IN 47702

Allow 5 business days for delivery. Write your account number on the check.

Pay In-Person

Bring your bill to an authorized payment location to pay by cash, check or credit/debit card. Vectren has over 350 authorized pay agents.

Bank Bill Pay

Use your bank’s online bill pay to mail a check on your behalf. Send payment to Vectren’s PO Box.

Auto Bill Pay

Enroll in recurring automatic payments deducted from your bank account each month.

When is the Vectren Gas Bill Due?

Vectren natural gas bills must be paid by the due date printed on your monthly statement, typically around the 20th of the month. Late fees are charged if payment is received after the due date.

Key Vectren bill deadlines include:

• Bills generated at the beginning of the month
• Payment due around the 20th
• Late notice sent if unpaid after due date
• Disconnect notice sent after 2 missed payments
• Service shut off if past due balance not paid

Setting up auto bill pay ensures your bill gets paid on time every month.

How to Pay Your Vectren Bill Online

Follow these step-by-step instructions to pay your Vectren Energy bill online:

1. Visit midwest.centerpointenergy.com or click “Pay Online” on Vectren.com.

2. Click “Sign In” – first time users must register their account.

3. Select your Vectren account and click “Pay Now”.

4. Choose a payment amount and date. Select current, future or recurring payments.

5. Enter payment information. Checking/savings account or debit/credit card.

6. Carefully review payment details before submitting.

7. Print or save the confirmation page.

Payments made by 3 PM ET on business days process same-day. Allow 1 business day for weekends/holidays.

Paperless Billing and Account Management

Go paperless by signing up for electronic billing through your online Vectren account. Benefits include:

• Instant email notification when your bill is ready
• View current and past bills online anytime
• Schedule text or email reminders for due dates
• Less clutter with no paper bills
• Faster payment processing

You can also manage payment settings, update account information, and view usage history on your Vectren online account.

Bill Payment Assistance for Vectren Customers

If you are having trouble paying your Vectren Energy bill, contact them right away to ask about bill payment assistance programs:

• Payment arrangements – Set up a plan to pay the past due balance over time.

• Due date extensions – Get a few extra days to pay without late fees.

• Energy audits – Receive a free home energy assessment.

• Budget billing – Pay a flat monthly amount based on average usage.

• LIHEAP assistance – Get help paying gas bills through the federal low-income program.

• DollarHelp – Receive donations through Vectren’s assistance fund.

Vectren can help you manage costs and avoid service disruption. Call them at 800-227-1376 to discuss bill pay assistance options.

What Happens If You Don’t Pay Vectren?

Here is the disconnection process if a Vectren Energy bill goes unpaid:

• A past due notice is sent requesting immediate payment after the due date passes.

• An urgent disconnection notice is sent after 2 missed payments warning gas service will be shut off.

• Gas service is physically disconnected if the past due amount is not paid within 10 days.

• A reconnection fee applies to restore gas service after disconnection.

Avoid fees and service interruptions by paying Vectren bills on time. Contact them immediately if you anticipate difficulty paying a bill in full. Consistently paying late can harm your credit standing.

Key Takeaways for Paying Your Vectren Energy Bill

• Register your account to pay online at Vectren.com

• Natural gas bills are due around the 20th of each month

• Auto bill pay prevents late fees and disconnection

• Seek assistance if you cannot pay your bill

• Go paperless and receive bills electronically

Vectren Energy offers a variety of ways to pay your gas bill conveniently. Paying online combined with paperless billing provides the optimal billing and payment experience. Reach out to Vectren right away if you expect to have trouble paying your bill by the due date.