How to Pay My ADT Bill By Phone

ADT offers several convenient ways to pay your home security bill over the phone. Whether you want to make a one-time payment or set up recurring automated payments ADT’s phone payment options make it quick and easy to keep your account in good standing.

In this comprehensive guide, I’ll explain the different methods to pay an ADT bill by phone I’ll also provide tips to save time, avoid fees and ensure your payment processes correctly

Automated Phone Payments

The fastest way to pay your ADT bill by phone is through their automated phone system. Here’s how it works:

• Call ADT customer service at 800-ADT-ASAP (800-238-2727).

• Select option 3 for Billing and Payments.

• Choose option 1 to Make a Payment.

• Enter your ADT account number and payment information.

• Receive a confirmation number at the end.

This automated phone payment method is available 24/7. Within minutes, you can pay your ADT bill without waiting to speak to a representative.

Just make sure to jot down the confirmation number at the end for your records. ADT does not email or mail payment confirmations for automated phone payments.

Payments With a Live Agent

You also have the option to speak with a live ADT agent to process your payment over the phone. Here are the steps:

• Call 800-ADT-ASAP and select option 3 and then option 2 to speak to an agent.

• Provide your account information to pull up your account.

• Choose whether to make a one-time payment or set up a recurring payment method.

• Enter your credit/debit card details or bank account information.

• Get a confirmation number from the agent before hanging up.

The benefit of paying with an agent is getting immediate assistance if any issues arise. Just be prepared to wait on hold during busier times.

Tips for Paying Your ADT Bill By Phone

• Have your account number, payment method and amount ready before calling.

• Know the exact billing name and address on the account.

• Get and record the confirmation number, especially for automated payments.

• Pay early in the day to avoid long hold times during peak hours.

• Use a credit card to earn rewards or avoid non-sufficient fund fees.

• Sign up for autopay to avoid late fees and service interruptions.

• Call the automated line at 800-238-2727 to pay quickly anytime.

• Contact ADT if your payment doesn’t process to avoid penalties.

Paying your ADT bill by phone is quick, convenient, and secure. Following these tips will help ensure your payments always process smoothly and on time.

Understanding Your ADT Bill

Before making a payment, it helps to understand what’s on your ADT bill and avoid surprise charges. Here are some key sections to review:

Previous Balance – This shows any amount carried over from your last bill if not fully paid.

Monthly Service Charges – Your regular monitoring fees and equipment rental charges.

Additional Usage Fees – One-time fees like cellular backup charges or alarm response fees that may vary monthly.

Credits – Any refunds or bill adjustments issued by ADT.

Taxes – Sales tax and other applicable taxes for your city and state.

Total Amount Due – The full payment amount you must pay by the due date.

Due Date – The cutoff date to make your payment and avoid late fees.

Account Number – Needed to reference your account when making payments.

Looking over the bill details helps avoid shock when you see the payment amount and ensures you pay the full balance on time.

Automating Your Payments

For maximum convenience, you can set up automated monthly payments with ADT:

• Call 800-ADT-ASAP and select billing, then autopay.

• Provide your ADT account details and the payment method you want to automate.

• Choose the date each month you want payments processed.

Now ADT will automatically charge your credit card, debit card, or bank account monthly for the amount due. You don’t have to do anything beyond making sure your payment method stays current.

Autopay prevents missed payments if you forget and provides peace of mind knowing your account always remains in good standing.

Payment Options Accepted

ADT offers several payment method options when you pay your bill by phone:

• Credit Cards – Visa, Mastercard, American Express, Discover

• Debit Cards – Cards with a Visa, Mastercard or Discover logo

• Checking Account – Provide your routing and account number

• Savings Account – Have your routing and account number handy

• Cash – Not accepted for phone payments

Credit cards provide additional protections and benefits compared to bank accounts and debit cards. Just know cash back or travel rewards may not apply to utility payments.

Avoid Late Fees and Service Interruptions

To prevent penalties and interruptions, be sure to pay your ADT bill in full by the due date listed. Watch out for these common fees:

• Late Payment Fee – $10 per month

• Insufficient Payment Fee – $10 if payment doesn’t clear

• Disconnect Notice Fee – $15 if sent a nonpayment notice

• Collections Referral Fee – $15 if your account goes to collections

You can request a one-time waiver of late fees by calling ADT customer service after paying the past due balance. But frequent late payments may still result in service cancellation.

Setting up autopay prevents most late fees and keeps your ADT service running smoothly. Monitor your monthly statements and update your payment method right away whenever you get a new card or change bank accounts.

Get Account Support by Phone

In addition to payments, ADT’s customer service agents can help with:

• Reviewing your account details and billing history

• Changing your monthly billing date

• Updating your contact information

• Adding authorized users to your account

• Answering questions about charges on your bill

• Troubleshooting if your payment doesn’t process

The ADT billing department is available Monday to Friday from 8am to 11pm, Saturday 9am to 8pm and Sunday 10am to 6pm Eastern. Call 800-ADT-ASAP and select option 3 for billing help.

Speaking to a knowledgeable ADT agent can provide guidance managing your account or resolving any payment issues.

In Summary