Paying your monthly Municipal Utility District (MUD) bill online is a super convenient option that saves time and hassle. This comprehensive guide will walk you through the process of setting up an online account with MUD viewing and paying your bill setting up autopay, and getting help if needed. Let’s get started!
What is MUD?
MUD is the public utility provider of water, gas, and wastewater services for the Omaha metro area. They serve over 250,000 customers across Douglas, Sarpy, Washington, and Cass counties in Nebraska and Iowa
MUD manages infrastructure like water mains, gas lines, treatment plants, pump stations and storage facilities to deliver safe and reliable utility services to local homes and businesses. As a public utility, their mission is to improve quality of life by providing quality services.
Benefits of Paying Your MUD Bill Online
Taking your bill payments online with MUD offers many advantages
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Convenience: Pay anywhere, anytime online or via mobile app
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Payment Options: Credit/debit card, checking account or auto-debit
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View Usage: Monitor your daily/monthly water and gas usage
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Paperless Billing: Reduce clutter and go green!
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Account Management: Update info, view history and set notifications
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Budgeting: Review rate and fee details to plan usage and payments
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Discounts: Go paperless to earn a $1 monthly discount!
How to Set Up Your Online Account with MUD
Setting up online bill pay only takes a few minutes. Follow these steps:
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Go to myaccount.mudomaha.com
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Click “Register” under the login fields.
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Enter your 10-digit MUD account number, email address and create a password.
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Agree to the terms of use and click “Submit Registration”.
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Check your email inbox for a verification link and click to activate your account.
Once your account is verified, you’re ready to log in and start managing your MUD bill online!
Logging Into Your Online Account
To sign into your account:
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Go to myaccount.mudomaha.com
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Enter your email and password.
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Click “Log In”.
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The dashboard displays your account overview, including balance due, due date, usage graphs and payment history.
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Use the menu to navigate between pages for billing, payments, profile, notifications and more.
Viewing & Paying Your MUD Bill Online
Here are simple steps for checking your bill details and making a payment:
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Go to the “Billing & Payments” page.
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Click on the current bill to open the details, including balance due, due date, and fee breakdowns.
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Review your usage compared to previous periods.
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To pay, select “Pay Bill” and enter your payment details on the secure checkout page.
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Confirm your payment and you’ll receive an emailed receipt. Payment will update instantly.
Setting Up Autopay for Automatic Monthly Payments
You can automate your MUD bill payments by setting up autopay:
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Under “My Profile”, click on “AutoPay Accounts”.
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Choose either “AutoPay by Credit Card” or “AutoPay by Bank Draft”.
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Enter your payment account details and payment date.
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Check the terms and conditions box and click “Submit”.
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Confirm your enrollment via email.
On the selected date each month, your bill payment will automatically be deducted! You can cancel or edit autopay anytime.
Getting Help with Your MUD Online Account
If you need help managing your online account, MUD’s customer service team is available:
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By phone: 402-554-6666
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In person: Visit the Omaha Customer Service Center at 7350 World Communications Drive
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Online: Submit a request via the “Contact Us” page
You can also check the FAQs on the MUD website for answers to common questions about online bill pay, rates and services.
Additional Features of Your MUD Account
Your MUD online account offers lots of great features beyond just bill payment:
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Monitor daily water and gas usage
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Enroll in budget billing to even out payments
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Submit meter readings if you don’t have a smart meter
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Sign up for paperless ebilling to save money and trees
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Receive bill reminders and past due notices via email
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View billing and payment history up to 2 years back
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Update your mailing address, email, phone and other account details
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Set up text or email alerts for things like outages and leaks
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Learn about MUD’s conservation rebates and programs
Enjoy the Benefits of Paying Your MUD Bill Online!
WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
24 horas del día / 7 días de la semana (24/7)
¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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Online
One-time Payment Recurring or auto payment (eCheck, Visa, Mastercard, Discover, PayPal, Venmo and text-to-pay). For step-by-step instructions on how to sign up for recurring payments, click here.
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By Phone
Use the 24/7 automated menu at 402.554.6666 (eCheck, Visa, Mastercard, Discover). If you have questions or to discuss payment arrangements, call 402.554.6666 (toll-free: 1.800.732.5864), 7:30 a.m.-5:15 p.m., Monday-Friday. For information on payment assistance programs, visit Utility Assistance.
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In-Person
Use Walmart Pay at any Walmart location in the U.S. See below for more information. Use the drop box at M.U.D. Operations Center Entrance, 3100 S. 61st Ave., Gate 1. (Check, cash or money order). Please note that this location is closed to walk-in customer services.
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By Mail
Use the remittance stub provided with your bill and mail to PO Box 3600, Omaha, NE 68103.
You can now pay your M.U.D. bill at any Walmart in the United States. See the map for convenient metro Omaha area locations.
Here’s how to use the service:
- Ask for Walmart Pay (not Check-Free) at any area Walmart location. You must request “Walmart Pay” for your payment to post immediately.
- Provide the phone number associated with your M.U.D. account.
- Confirm your M.U.D. account number.
- If you are a first-time Walmart Pay user or if your payment is over a certain amount, you may be required to show a government-issued I.D.
- Pay any amount you choose using cash or a debit card with PIN. Credit card and check payments are NOT available.
- There is no fee to use this service.
Though seasonal temperatures vary, your gas and/or water bill remains the same every month with the Budget Payment Plan. The budget payment is based on your average monthly costs from the last 12 months. This figure is adjusted for average temperatures to project normal use and any projected rate change. At the end of the budget year, a credit or debit balance is automatically factored into the next 12-month cycle.
You may begin the Budget Payment Plan any month, provided you have an account balance of zero. You may cancel the plan any time.
If you have any questions or would like to sign up, please submit a request via Contact Us or call Customer Service at 402.554.6666.
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FAQ
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