If you live in the Hartford, CT area, your water and sewer services are likely provided by the Metropolitan District Commission, also known as MDC. Paying your MDC bill on time each month is important to avoid any service interruptions. Fortunately, MDC offers many convenient payment options.
Below is a complete guide on how to pay your MDC bill through the various available methods
Online Payment Options
Paying online is the easiest way for most MDC customers to pay their water and sewer bills. You can pay by credit/debit card or directly from your bank account. Here are the online payment options:
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MDC Customer Portal – You can make one-time or recurring payments through the MDC customer portal. Payments post instantly and there are no fees. You must first create an online account.
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ez-pay – MDC has partnered with Kubra to offer credit/debit card payments through ez-pay. There is a $2.50 transaction fee per payment.
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By Phone – Call MDC at 860-278-7850 to pay by automated phone system using a card. Fees apply
When paying online, you will need your MDC account number, service address, and payment info. Be sure to log into your own secure account and avoid third-party payment sites that charge fees.
In-Person Payment Options
If you prefer to pay your MDC bill in cash or check, you have several options
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At the MDC Headquarters at 555 Main Street in Hartford
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At the MDC office at 60 Murphy Road in Hartford
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At a partner retail location such as CVS, Dollar General, Walgreens, 7-Eleven, and Family Dollar. Bring your account number and billing zip code to obtain a QR code to scan at checkout.
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Use the payment drop boxes at 555 Main Street or 60 Murphy Road in Hartford if the offices are closed.
When paying in person, its best to go during off-peak hours to avoid long wait times. You can also save time by bringing your payment stub, account number, or QR code. Cash payments are accepted.
By Mail Payment Option
To pay your MDC bill by mail, send a check or money order payable to MDC along with your payment stub to:
MDC
P.O. Box 5535
Binghamton, NY 13902-5535
Be sure to allow 7-10 days for your mailed payment to reach the MDC and post to your account to avoid late fees. Write your account number on the check or stub. Do not mail cash payments.
Automatic Payments
For maximum convenience, you can enroll in auto-pay through the MDC customer portal to have payments automatically debited from your bank account each month. This ensures your bill is paid on time without any effort on your part. Just be sure the funds are available by the monthly due date.
Key Payment Tips
Follow these tips for successfully paying your MDC bill:
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Mark your calendar with MDC due dates to remember to pay on time
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If mailing payments, allow 7-10 days for delivery to avoid late fees
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Sign up for bill reminders through your MDC online account
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Avoid third-party payment sites that charge extra fees
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Keep payment receipts or confirmation numbers for your records
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If paying with cash, use exact change to avoid getting coins back
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Contact MDC if your financial situation changes to see if you qualify for an alternative payment plan
Paying your water and sewer bill is an essential monthly task. Fortunately, MDC offers customer-friendly payment options like online payments, phone payments, auto-pay, QR codes, and in-person payments. Just be sure to pay by the due date printed on your bill to avoid penalties and service disruptions. Reach out to MDC with any account questions.
Frequently Asked Questions About Paying MDC Bills
Below are answers to some common questions customers have about paying MDC bills:
How can I check the balance on my MDC account?
You can check your balance anytime by logging into your online account at MDCwater.org, calling MDC at 860-278-7850, or reviewing your latest paper bill statement.
What are the fees for paying online or by phone?
The MDC customer portal and auto-pay have no fees. Phone and third-party online payments have service fees of around $2.50 per transaction.
What do I do if I lost my paper bill?
You can view billing statements through your online account. Or call MDC at 860-278-7850 to request a statement copy. You can also pay without the statement by providing your account number.
When are MDC bills due each month?
MDC bills are typically due around the 10th of each month. Check your monthly statement for the exact due date to avoid late fees.
What if I cannot pay my full MDC bill?
Contact MDC as soon as possible if you expect to miss a payment. There may be flexible payment plans or assistance available based on your situation.
What is the charge for late MDC payments?
If your payment is received more than 30 days past the due date, a $25 late fee is charged. Your service could eventually get shut off for nonpayment.
What is the best way to pay my MDC bill?
Most customers find paying online via the MDC customer portal to be the quickest and most convenient option. But you can choose any method that fits your needs.
Paying your MDC water and sewer bill on time every month is simple with all the available payment channels. Just be sure to monitor your account balance online and pay by the due date. Contact MDC if you need assistance paying your bill.
Ways to Pay Your Bill
Customers may choose to pay their bill electronically or by telephone rather than by mail plus additional options.
Are you late on your bill?
If you are unable to pay your bill by the due date, contact the LADWP before the bill becomes delinquent. We will work with you to arrange a payment plan. All customers with past due balances are eligible to make a payment plan with the LADWP.