Paying your monthly water and sewer bill to the City of Kalamazoo is quick and easy through several convenient payment options. Read on to learn the different ways you can pay your Kalamazoo utility bill online by phone, mail or in person.
Online Payment
The fastest way to pay is online through the BS&A Online payment portal. This secure website allows you to view your current utility charges, balance due and account history anytime.
To make an online payment first search for your account by entering your account number name, address or parcel number. Select your account and enter the payment amount on the next screen.
You’ll then enter your credit card or e-check info to complete the transaction. A small service fee applies to online payments. But your payment will be credited immediately to avoid late fees
Pay by Phone
Call the City of Kalamazoo payment line at (866) 273-5523 to pay your water bill over the phone. Press option 1 for utility payments and have your unique ID number ready from your bill.
You can pay by credit card or e-check with automated prompts. A service fee will be added to phone payments. But it’s a quick, convenient option available 24/7.
Pay by Mail
To pay your water bill by mail, write your account number on a check or money order payable to City of Kalamazoo. Mail your payment together with the coupon from your bill to:
City of Kalamazoo Treasurer
241 W South Street
Kalamazoo, MI 49007
Allow 5-7 days for standard mail delivery to avoid late fees. Do not mail cash payments.
Pay In Person
Visit the City Treasurer’s office located inside City Hall at 241 W South St to pay your water bill in person. The office is open Monday-Friday from 8am-5pm.
Bring your bill or know your account number. You can pay with cash, check, credit/debit cards and e-checks. Convenience fees apply to credit card transactions.
After Hours Drop Box
For after hours payments, a 24-hour drop box is located outside the south entrance of City Hall. Place your check or money order with the payment stub in the locked drop box. No cash payments.
Automatic ACH Payments
For easy monthly payments directly from your bank account, enroll in automatic ACH payments. Download the ACH form and return it with a voided check to City Hall.
On your bill’s due date each month, the total amount will be drafted from your account automatically. You still receive a paper bill for your records.
Paperless Billing
Save paper by switching to paperless billing for your water account. You’ll receive a monthly email notification when your e-bill is ready to view and pay online.
Request paperless billing through your online account or by emailing the utility department. Provide your account number and email address.
Payment Kiosks
The City of Kalamazoo has payment kiosks located around town for quick bill payment. Kiosks accept cash, credit cards and checks. Locations include City Hall, the Transit Center and several retailers.
Payment Arrangements
If you are having difficulty paying your water bill, you can set up a payment plan with the City of Kalamazoo. Payment arrangements allow you to pay past due balances over time.
Contact the utility department at 311 or [email protected] to discuss payment plan options and avoid service disruption.
Late Fees
Kalamazoo water and sewer bills are issued monthly. Your bill is due 20 days from the billing date printed on your statement.
If payment is not received by the due date, a 10% late penalty is added to the account. Make payments on time each month to avoid late fees.
Account Balance and Usage
Your monthly bill provides a summary of your water account details:
- Account number
- Service address
- Billing date
- Previous and current meter readings
- Water usage in hundred cubic feet (CCF)
- Sewer usage
- Account balance
- Amount due and due date
Review the usage and charges carefully each month. Report any discrepancies or issues immediately.
Change of Address
If you are moving within Kalamazoo, complete a change of address form online or contact the utility department to transfer service to your new location.
Closing your account requires advance notice before your move out date. Provide a forwarding address for your final bill.
Water Quality Concerns
For water quality issues like low pressure, discoloration or taste/odor problems, contact the City of Kalamazoo right away. Crews will investigate and resolve water distribution system issues.
The city also offers free lead testing for residents. Contact the utility department to request a lead testing kit for your home.
Emergency Repairs
Call 911 to report urgent utility emergencies like water main breaks, sink holes, sewer backups or flooding. Crews are on standby 24/7 to respond and make repairs.
Customer Service
Contact the City of Kalamazoo Utility Department at 311 or [email protected] if you have any questions about your water service, charges or payment options.
Keeping your water account current is important to avoid disruption of this essential service. Use these convenient payment methods to pay your Kalamazoo water bill on time each month.
Parks & Recreation Offices Closing Early on December 9
The City Parks & Recreations Office will close at 11 a.m. on Monday, December 9. The office will reopen with regular hours on Tuesday, December 10.
Paying my water bill in a Art Deco fashion. Kalamazoo City Hall.
FAQ
How do I pay my Kalamazoo water bill?
Where do I pay my water bill in Laurel Mississippi?
Where does Kalamazoo water come from?
Where can I pay my Kalamazoo water bill online?
Visit the new site at www.kalamazoocity.org. The City of Kalamazoo accepts online payments for water, sewer, property tax, and miscellaneous invoices. You can pay with a Visa, MasterCard, American Express, and Discover Card via a secure payment processor.
Does Kalamazoo accept online payments?
The City of Kalamazoo accepts online payments for water, sewer, property tax, and miscellaneous invoices. You can pay with a Visa, MasterCard, American Express, and Discover Card via a secure payment processor. You also can authorize an automatic debit to a checking account for utility bills (see ACH Payment).
How do I pay a parking ticket in Kalamazoo?
Pay a parking ticket issued by the Kalamazoo Department of Public Safety. Starting March 1, unpaid property taxes are considered delinquent and must be paid to the Kalamazoo County Treasurer. Visit their website to learn how to pay delinquent property taxes. Make a payment for current property taxes online, by mail, or in person.
How do I pay my Kalamazoo property taxes?
The City of Kalamazoo issues miscellaneous invoices for many services which can be paid online, by phone, or in person. Pay a parking ticket issued by the Kalamazoo Department of Public Safety. Starting March 1, unpaid property taxes are considered delinquent and must be paid to the Kalamazoo County Treasurer.
How do I pay the Kalamazoo City Treasurer?
Payments can be made in person at the City Treasurer’s Office, located on the first floor of City Hall, 241 W South Street Kalamazoo, MI 49007. The City Treasurer’s Office is open Monday through Friday from 8 a.m. to 4:30 p.m. Please make checks payable to Kalamazoo City Treasurer.
How do I make a payment for a Kalamazoo re-enrollment?
The enrollment form may also be mailed to the Kalamazoo City Treasurer’s Office, 241 W South Street, Kalamazoo, MI 49007. You can make a payment over the phone by calling (866) 273-5523 and authorizing a charge to a checking account, or using a Visa, MasterCard or Discover.