Convenient Ways to Pay Your IPL Bill Online

Paying your monthly electricity bill to Indianapolis Power & Light (IPL) is an essential routine for homeowners and renters alike. However, busy schedules and due date forgetfulness can sometimes lead to late fees and service disruptions To make bill payment fast, easy, and stress-free, IPL offers a variety of online payment options Read on to learn the ins and outs of paying your IPL bill digitally.

Overview of IPL Online Payment

IPL allows customers to view and pay bills through their secure online account portal or mobile app Below are some key features

• No fees – IPL does not charge extra fees for online payments.

• Speed – Payments post instantly avoiding mail float time.

• Flexibility – Pay anytime from anywhere with an internet connection.

• Autopay – Set up recurring payments from a bank account.

• Account management – View billing history, update account info, enroll in paperless billing.

• Payment receipts – Get email confirmation when bills are paid.

• Security – Encrypted transactions and password-protected accounts.

Paying online with IPL is designed to be fast, convenient, and cost-effective.

Creating an IPL Online Account

To get started with online bill pay, you’ll first need to set up an account on IPLpower.com or via the IPL app. Here are the steps:

• Visit IPLpower.com and click “My Account” then “New User.”

• Enter your 10-digit IPL account number and 4-digit access code (find on your printed bill).

• Create a username, password, and security questions.

• Agree to the terms of use.

• Verify your email address via a confirmation link.

Once your account is created, you can log in anytime to view and pay your bill.

Payment Options

IPL offers two ways to pay your bill digitally:

Bank Account Payments

• One-time payments – Log in and submit individual payments from your checking or savings account.

• AutoPay – Set up recurring withdrawals on your due date.

Bank account payments are free, instant, and secure. Just have your routing and account number handy.

Credit/Debit Card Payments

• One-time payments – Pay by Visa, Mastercard, Discover, or American Express.

• Saved cards – Securely store card info to simplify repeat payments.

A convenience fee of $2.95 applies per transaction for card payments.

Tips for Hassle-Free Online Payments

Follow these tips for smooth digital bill payment experiences with IPL:

• Update your stored payment methods if your account numbers change. Outdated info can cause declined or rejected payments.

• When using AutoPay, ensure your linked bank account has sufficient funds on your bill due date. Low balances will trigger failed payments.

• Pay a few days early to avoid late fees if paying right before the due date. It takes 1-2 days for mailed payments to post.

• Save payment receipts and check your account portal to verify billing/payment accuracy. Report any discrepancies immediately.

• If switching from paper bills, update your auto pay withdrawal date since online bills generate earlier.

• Set email and text alerts for confirmations, past-due notices, outages, and other account activities.

• Use strong unique passwords and update them periodically. Enable two-factor authentication for added security.

• Don’t save credit card info on shared or public computers. Use private devices only.

With some prudent safeguards, paying your IPL bill online should be quick, easy, and problem-free month after month.

Avoiding Late Fees and Disconnection

To avoid extra late payment penalties and potential service interruption, be sure to pay your IPL bill in full by the due date printed on your statement. Log in to your account a few days prior to confirm the exact amount owed and submit payment well before the deadline.

If you missed the due date and received a past due notice, pay the overdue balance immediately to stop late fees from accumulating further. For low-income customers struggling to pay, IPL offers payment arrangements and assistance programs to help avoid disconnection – call them to discuss options.

Stay on top of your account by signing up for due date reminders and pay on time every month. Online bill payment makes this simple and automatic.

Getting Account Support

If you have any questions or issues with your IPL online account, contacting customer service is quick and easy:

• By phone – Call (317) 261-8222 Monday through Friday from 7 AM to 7 PM.

• Email – Send secure messages via your online account.

• Live chat – Start a chat session at IPLpower.com during business hours.

• FAQ pages – Find answers to common questions on their website.

• Social media – Message @IPLPower on Twitter and Facebook.

• Mobile app – Submit questions or report outages via the IPL app.

Whether you need help with your online account, have billing questions, or want to understand ways to save, IPL’s customer service team is readily available across multiple channels.

Switching to Paperless Billing

For added convenience, consider switching your IPL account to paperless e-billing. Here’s how it works:

• Sign up for paperless bills through your IPL account portal.

• Receive an email when your new statement is ready to view.

• Log in to your account anytime to view your bill.

• Make one-time payments or set up recurring autopay.

• Access 12 months of past billing statements.

E-billing with IPL allows you to ditch printed bills and pay entirely online. It’s faster, greener, and reduces clutter.

Exploring Other IPL Online Features

In addition to bill payment, an IPL online account provides other useful features:

• Monitor daily electricity usage

• Track payment history

• Enroll in budget billing to even out seasonal payment spikes

• Submit meter readings

• Request service turn-on/off

• Update contact information

• View outage status maps

• Access energy saving tips and programs

So create your account today to take advantage of the many benefits!

Payment Options Without an Online Account

If you prefer not to create an online account with IPL, you can still pay your bill conveniently via:

• Mail – Send check or money order to IPL’s payment processing P.O. Box. Allow 5-7 days for processing.

• In person – Pay by cash, check, or money order at an authorized payment location.

• Phone – Call in a credit/debit card payment via IPL’s automated payment line. A $3.95 fee applies.

• Third parties – Use bill pay services like CheckFree through your bank. Verify IPL is an eligible payee.

While online is fastest and most efficient, these options let you pay your IPL bill without account login.

Support Programs for Struggling Customers

If you are having trouble affording your electric bill, IPL provides two assistance programs:

• Project Share – Helps pay bills for low-income seniors and families. Apply online or call 211.

• Hardship Program – Payment arrangements and debt forgiveness for those in need.

Additionally, the Indiana Community Action Association can connect you with grants and resources. Reach out early before your account becomes delinquent.

Pay Smarter, Not Harder

Paying monthly bills isn’t the most exciting task, but paying your IPL electricity bill online through their website or app makes the routine painless. By automating payments and going paperless, you can save time while avoiding late fees. Use IPL’s convenient online account tools to pay smarter, manage your account efficiently, and optimize your utility savings.