A Guide to Paying Your Henrico Water Bill

Having reliable water service is essential for any home or business. To keep your water flowing in Henrico County, VA, you must pay your water bill on time each billing cycle. This article provides an overview of Henrico water billing and instructions on how to pay your Henrico water utility bill through the available payment options.

About Henrico Water Billing

The Henrico Department of Public Utilities provides water service to residents and businesses located in Henrico County. Water meters track your household or business water usage, which is billed every two months.

Key facts about Henrico water bills:

• Bills are issued bi-monthly, every two months
• Payment is due within 30 days of the bill date
• Bills include charges for water usage and sewer service
• Current water rates are $3.68 per 1,000 gallons
• Current sewer rates are $7.28 per 1,000 gallons
• Late fees apply to overdue bills

Water rates are approved by Henrico County and may periodically increase to cover operational costs. Sewer rates are set by the Richmond Regional Sewer District. Your bill amount fluctuates based on your consumption each billing cycle.

When are Henrico Water Bills Due?

Henrico County water bills must be paid within 30 days of the bill date printed on your statement. For example, if your bill is dated January 1, payment must be received by January 31 to avoid late fees or service disruption.

If the due date falls on a weekend or holiday, payments are accepted the next business day without a late penalty. But it is recommended to pay a few days early to ensure on-time delivery and processing.

How to Pay Your Henrico Water Bill

Henrico County offers several payment options to pay your water bill conveniently

Online Payment

Pay instantly online 24/7 using the Paymentus customer portal at https://ipn.paymentus.com/cp/hnro. You can use Visa, Mastercard, American Express, Discover, electronic check, and more. A 2.5% transaction fee applies to credit/debit cards.

Phone Payment

Call (804) 501-4275 and select option 1 to be transferred to Paymentus and pay by credit card or electronic check. The Paymentus transaction fee applies.

Mail-in Payment

Detach and enclose the payment stub from your paper bill with a check or money order. Mail to Henrico Department of Public Utilities, P.O. Box 90775, Henrico, VA 23273-0775. Allow 7-10 days for delivery and processing.

In-Person Payment

Make a cash, check, or card payment at these Henrico County locations:

• Western Government Center – 4301 E Parham Rd
• Eastern Government Center – 3820 Nine Mile Rd

Recurring Automatic Payment

Authorize recurring automatic payments from your bank account by submitting the Direct Payment Authorization form. Download the PDF form at https://henrico.gov/services/pay-utility-bill and return by mail with a voided check.

PayNearMe Cash Payment

Pay in cash at local 7-Eleven, Family Dollar, CVS Pharmacy and other authorized retailers displaying the PayNearMe sign. Obtain a barcode at https://henrico.gov/services/pay-near-me and bring to the store with your cash payment.

Financial Assistance

Henrico County offers financial assistance programs and payment plans for customers having difficulty paying their water bill. More information is available by calling (804) 501-5200.

Late or Missed Water Bill Payments

If you are unable to pay your Henrico water bill on time, promptly contact the Department of Public Utilities at (804) 501-4275 to discuss your situation and avoid service disruption.

Here’s what happens if you fail to pay your Henrico water bill:

• Day 1 Past Due: A late fee of 1.5% is added to your account balance.
• Day 30 Past Due: A past due notice is issued alerting that service will be disconnected if the bill is not paid immediately.
• Day 45 Past Due: If still unpaid, water service is shut off and a $30 disconnection fee is charged.
• Day 90 Past Due: Past due accounts are referred to the Henrico County Finance Department for further collection actions.

Your credit/payment history is also reported to credit bureaus if bills become severely delinquent. Avoid penalties and damage to your credit by paying Henrico water bills on time. Communicate with the utility if you need assistance.

Disputing Your Henrico Water Bill

If you believe your water bill contains an error or inaccurate charges, contact Henrico Public Utilities customer service right away to dispute the bill. Provide details on why you are disputing the charges. Potential reasons include:

• Higher than normal consumption due to a leak
• Meter reading error
• Multiple households charged on your meter

A customer service representative will investigate disputed bills and make any necessary corrections or adjustments. Be prepared to provide supporting evidence, such as photos of leaks. Ensure accurate account information by reviewing your details on file periodically.

Moving Your Henrico Water Service

Contact the utility at least 3 days before your move date to close or transfer your account. Provide your new address where the final bill can be sent after service is disconnected at your old residence.

To establish water service at your new Henrico County address, complete and submit a Water, Sewer & Refuse Collection Application. A deposit may be required to activate service.

Paying your water bill promptly keeps service disruption-free. Henrico County offers flexible payment methods like online, phone, in-person, auto-pay, and more. Manage your account online or via the Henrico Public Utilities mobile app. Avoid late fees by paying on time within 30 days of your statement date. Seek financial assistance if needed. Keeping your Henrico water flowing takes just minutes each billing cycle when you use convenient payment options.