Paying Your Healthfirst Bill is Quick and Easy by Phone

As a Healthfirst member, it’s important to pay your monthly premium bills on time to keep your health coverage active But mailing checks or paying online doesn’t work for everyone’s schedule. That’s why Healthfirst offers the option to pay your bill easily over the phone

Read on to learn the key benefits of paying your Healthfirst bill by phone and step-by-step instructions to make a payment.

Overview of Healthfirst

Headquartered in New York, Healthfirst is a not-for-profit health insurance provider serving members across downstate New York. They offer Medicaid, Medicare, and qualified health plans to over 1.5 million customers.

By providing multiple payment options like pay by phone, Healthfirst aims to make it easy and convenient for members to take care of their monthly bills

Benefits of Paying Your Healthfirst Bill by Phone

Paying your Healthfirst premium over the phone offers these key advantages:

• Convenience Pay easily without internet access or mailing checks

• Speed: Make a payment quickly by calling Member Services.

• Payment Assistance: Speak to a representative who can help with any bill questions.

• Flexible Payment: Use a bank account, credit card, or debit card to pay.

• Payment Confirmation: Get instant confirmation after paying by phone.

• Accessibility: Those without internet or having trouble online can pay by phone.

• Customer Support: Get live help from Member Services with any payment issues.

Step-by-Step Guide to Paying by Phone

Follow these simple steps to pay your Healthfirst bill easily by phone:

1. Locate your Healthfirst Member ID card and have your account number ready.

2. Call the Member Services number on the back of your Member ID card.

3. When prompted, select the billing and payment options.

4. Speak with a representative and request to make a payment on your account.

5. Verify your name, address, Healthfirst account details, and monthly payment amount.

6. Provide your credit/debit card details or banking information for payment.

7. Your payment will be processed immediately and you will receive verbal confirmation.

8. Payment confirmation and a receipt will also be mailed to you.

Tips for Smooth Pay by Phone Experience

Follow these tips for the best experience when paying your Healthfirst bill by phone:

• Have your account number, Member ID card, and payment method ready before calling.

• Call from a quiet place where you can clearly hear and communicate with the representative.

• Write down the confirmation details and save receipts for your records.

• Contact Member Services if you have any additional billing questions.

• Opt out of paper bills and enroll in autopay to simplify payments.

• Set payment reminders on your calendar so you don’t forget to pay.

Paying by Phone Provides Needed Flexibility

For Healthfirst members less comfortable with technology or who prefer human interaction, the option to pay bills over the phone is invaluable. Healthfirst recognizes not everyone can or wants to pay online or by mail.

By training billing representatives to provide excellent customer service, Healthfirst ensures paying by phone is a smooth, stress-free experience. Members can get answers to any questions and instant payment confirmation during the call.

Offering flexible billing and payment methods caters to diverse member needs. Some may prefer the speed of automated options, while others value personalized service when managing finances. With phone payments, Healthfirst bridges the gap so everyone can easily take care of their monthly bills.