If you’re a resident or business owner in Hayward, California, paying your bi-monthly water bill is an essential task. However, the payment process can sometimes be confusing, with different options available. This article will explain everything you need to know to easily pay your Hayward water utility bill.
Overview of Hayward Water Service
The City of Hayward provides water service to most properties within city limits. They supply clean, reliable water to over 150,000 residents plus businesses and schools.
As a municipal utility, the Hayward Water System is owned by the city Revenues from the water bills fund operation, maintenance and capital improvements to continue providing high-quality service
Bills are issued every two months and include charges for water used service fees based on meter size and taxes. Let’s look at how to understand these bills and the flexible payment methods.
Reading and Understanding the Hayward Water Bill
Hayward water bills have recently been updated with new design features to make them more user-friendly:
- QR codes to link directly to the online payment portal
- Charts comparing current usage to the prior year
- Simplified layout for clarity
Key sections to review on your Hayward water bill:
Account Information
This shows your account number, service address, billing date, due date and amount due. Verify all details are correct.
Service Charges
A fixed bimonthly service charge based on water meter size. All customers pay this.
Water Usage
You are billed for each unit (CCF) of water used based on a tiered rate structure. Track your consumption via the usage chart.
Taxes
An excise tax funds city emergency facilities upgrades. Residential sewer bills include additional fees.
Messages
Important notifications about rate changes, events, conservation programs and more.
Double checking all bill sections can prevent erroneous charges or missed notices. Don’t hesitate to contact the City with any questions.
Convenient Payment Options
The City of Hayward offers many ways to pay your water bill efficiently:
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Online – Pay via the Water Customer Portal with e-check or credit/debit card. Sign up for auto-pay and paperless billing.
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Phone – Call the payment line anytime to pay by debit/credit card without fees.
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In Person – Visit Hayward City Hall or use the payment kiosks outside and in the lobby. Cash, check and card accepted.
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Mail – Send a check using the remittance stub at least 5 days before the due date.
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Auto Pay – Schedule recurring automatic payments from your bank account on file.
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In Person – Pay at City Hall or partner retail locations. Cash, check, money order, or card.
Choose the most convenient option for you. Pay early to avoid late fees and maintain uninterrupted service.
Avoid Late Fees and Service Disruption
Pay your water bill by the due date printed on the statement to avoid penalties. If payment is late, a 10% late fee applies and accrues monthly until the overdue balance is paid.
For severely delinquent accounts, the water service may be disconnected. Service restoration requires paying off the full past due amount plus a reconnection fee. Protect your credit and maintain uninterrupted water service by keeping your account current.
Enrolling in auto-pay or carefully tracking due dates are good ways to avoid late payments on your Hayward water bill. monitor your account balance online via the Customer Portal as well.
Payment Assistance Programs
If you are having difficulty paying your water bill, Hayward offers some possible assistance:
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Payment arrangements – Set up a payment plan tailored to your situation.
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Low-income discount program – Reduces water rates for qualifying low-income households.
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Project Reach – Provides one-time bill payment aid for financial hardships.
Contact the City early to discuss programs, set up arrangements, and avoid shutoffs. Small regular payments can help prevent large past due balances.
Contact the City with Billing Questions
If you have any questions or concerns about your Hayward water bill, contact the City’s customer service team:
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By phone: Call (510) 583-4600, Monday to Friday, 8am to 5pm
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Email: [email protected]
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Online: Live chat through the Water Customer Portal
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In person: Visit Hayward City Hall at 777 B Street
Have your account number, full name, and address handy when you contact them. City staff can investigate billing errors, arrange payments for past due balances, update your account details, and more.
Understanding all the sections of your Hayward water bill ensures accurate charges. Choosing a convenient payment method prevents late fees. And contacting customer service resolves any issues quickly. Follow this guide for a streamlined billing experience with the City of Hayward.
PAY YOUR BILL ONLINE THROUGH ONE OF THE BELOW PORTALS
The City of Hayward is at your service! Access Hayward is an online tool that connects you directly to the people, services, and resources that make our city great.
Download the Access Hayward app for your mobile phone.
Please choose a language below to be translated by Google. Select Language
Don’t Pay Your Water Bill? Pay the Consequences. (Guest: Tiffani Bell, The Human Utility)
FAQ
What is the emergency number for Hayward water system?
How much is the water bill in Hayward, CA?
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Effective 10/1/2023
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Effective 10/1/2024
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Standard Residential (single-family unit & 2-4 units)
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$41.29
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$44.19
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Multi-Family (per unit)
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$36.75
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$39.33
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Mobile Home (per unit)
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$28.91
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$30.94
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Economy (5 to 8 units of metered water usage)
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$19.34
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$20.70
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How often is the water bill due in California?
How do I cancel my Hayward water service?
How do I pay my water bill in Hayward CA?
Call (510) 583-4600 or email [email protected] to set up a payment arrangement today. Apply for the City’s low-income program to receive discounts and waivers for certain garbage, water, and sewer rates. Download the application here Questions about your water bill? Contact the Revenue Division at (510) 583-4600 or [email protected].
Can I set up automatic payments for my Hayward water bill?
A: Yes, you can set up automatic payments for your Hayward Water Bill. To do so, log in to your online account and select the “Auto Pay” option. You will need to provide your payment information and choose a payment date. Your account will be automatically charged on the selected date each month.
What is Hayward water system’s new online portal?
A new online portal is coming next month for Hayward Water System customers, including fee-free bill payment options, hourly usage reports, leak notifications, and more.
Who is responsible for billing for Hayward water system?
The Revenue Division is responsible for administering the water and sewer billing for the Hayward Water System. The person responsible for the account can start or stop service: By phone: Call Customer Service at (510) 583-4600, Monday – Thursday, 8:00 a.m. to 6 p.m., and Friday, 8:00 a.m. to 5 p.m., excluding holidays.
What does the Hayward water utility department do?
The City of Hayward operates a water utility department that is responsible for supplying clean and safe drinking water to residents, businesses, and other customers within the city’s service area. The Hayward Water utility department ensures the treatment, distribution, and maintenance of the water supply infrastructure.
Where can I send money to Hayward water system?
Inside City Hall: Located on the first floor near the guard station and available weekdays during public hours. Both kiosks support English and Spanish, offer proof of payment receipts, and accept cash (excess cash credited to your account). Flip through our how-to guide below: Send checks (no cash) to: Hayward Water System