How to Pay Your Hawaiian Electric Bill: A Complete Guide

Paying your Hawaiian Electric bill on time and in full is important to maintain uninterrupted electrical service. Hawaiian Electric offers various convenient payment options to fit every customer’s needs. This comprehensive guide will explain the different ways to pay your Hawaiian Electric bill, avoid late fees understand your bill set up recurring payments, and get payment assistance if needed.

Overview of Hawaiian Electric Payment Options

Hawaiian Electric offers several ways to pay your bill, including online, by phone, by mail, and in person. The most popular options are:

• Online – Pay via the online customer service center using your bank account, credit card or digital wallet. You can also set up recurring payments.

• Phone – Call Hawaiian Electric’s automated payment system anytime using your credit/debit card or bank account

• Mail – Send a check or money order to Hawaiian Electric’s payment processing center.

• In Person – Visit an authorized Western Union location and pay with cash. A $1.00 convenience fee applies.

Most options are free, except paying by phone, credit/debit card, or in person involve a small convenience fee.

One-Time vs Recurring Payments

You can make one-time payments as needed or set up recurring payments to be made automatically each month. This ensures your bill is paid on time without any late fees.

To set up recurring payments, simply register for the online customer service center and complete a few steps. Hawaiian Electric will withdraw your payment each month on the bill’s due date.

Understanding Your Hawaiian Electric Bill

Reviewing your monthly Hawaiian Electric bill is important to understand what you are paying for. Your bill has detailed information like your meter readings, number of days in the billing cycle, energy charges, fees, credits, and total amount due.

Some key elements to look for on your bill:

• Meter Readings – Shows energy usage that is billed in kilowatt-hours (kWh). Compare to previous months.

• Delivery Charges – Costs for delivering electricity via power lines and infrastructure.

• Fuel Adjustment Charges – Cost of fuel to generate electricity, which fluctuates.

• Taxes & Fees – Government taxes and utility fees.

• Total Current Charges – Total amount due for that billing period.

• Payment Due Date – Date your payment must be received to avoid late fees.

Closely monitoring your electric usage and charges monthly can help detect any irregularities or unexpectedly high bills.

Avoid Late Fees on Your Hawaiian Electric Bill

Hawaiian Electric charges late fees if payment is not received by the due date on your bill. For residential customers, the late fee is $7.50. For commercial accounts it is 1.5% of your outstanding balance.

To avoid late fees:

• Mark your calendar with each month’s due date so it doesn’t sneak up on you. Due dates vary each month.

• Set up recurring auto-payments as described above so payments are always on time.

• Pay online, which processes immediately, rather than mailing a check that takes days to arrive.

• If mailing a check, allow 7-10 business days for it to reach Hawaiian Electric’s payment center by the due date.

Reading Your Hawaiian Electric Meter

Learning how to read your Hawaiian Electric meter can help you monitor your home’s energy usage. Meters are usually located on the outside of your home or building.

Here are some tips for reading your meter:

• Read all 5 or 6 dials from right to left and write down the numbers. Ignore decimals.

• Subtract the previous reading to calculate how much electricity you used that month.

• Check that the meter number matches your bill for accuracy.

• If you notice the meter still running when nothing is on, you may have a faulty appliance, wiring issue, or other problem.

Tracking your meter readings allows you to identify high usage periods, set goals to reduce energy use, and verify billing accuracy. Hawaiian Electric can also check your meter if you suspect an issue.

Payment Assistance Programs

If you are struggling financially, Hawaiian Electric offers payment assistance programs and billing arrangements to help avoid service disconnection. Options include:

• Payment Arrangements – Set up a payment plan to pay your balance over time.

• Low-income Assistance – Discounted rates and credits are available for qualifying customers.

• Ohana Energy Gift Program – Receive donated credits towards your bill.

• Medical Needs – Extensions can be provided if stopping service would impact medical equipment.

Contact Hawaiian Electric’s customer service team to discuss customized payment arrangements or bill assistance programs you may qualify for.

Paying your Hawaiian Electric bill on time is fast and simple through the various online, phone, mail, or in-person options. Setting up auto-payments or closely tracking due dates can avoid unnecessary late fees. Understanding your electric charges and monitoring usage will also help detect any irregularities. Reach out to Hawaiian Electric to discuss payment assistance or arrangements if you are experiencing financial hardship. With some planning and a few helpful tips, paying your Hawaiian Electric bill can be worry-free.