How to Pay Your Froedtert Bill: A Step-by-Step Guide

Paying your medical bills can be confusing, especially if you’ve received care from multiple providers within the Froedtert Health system Froedtert Health serves patients across eastern Wisconsin through its academic medical center Froedtert Hospital, six community hospitals and more than 40 health centers and clinics. With so many locations involved, navigating your billing statements and payment options can be tricky.

This comprehensive guide will walk you through everything you need to know about understanding managing and paying your Froedtert bill.

Getting Familiar with Your Froedtert Bill

After receiving care at any Froedtert Health facility you’ll receive a bill outlining the medical services provided and the associated charges.

Here are some key things to look for on your Froedtert bill:

• Statement date: The date the bill was issued.

• Account number: A unique number to identify your account. You’ll need to reference this when making payments or inquiring about your bill.

• Patient information: Confirm this matches your personal details.

• Date of service: The date you received medical care. You may see multiple dates listed if you had visits over a period of time.

• Description of services: A list of all procedures, tests, office visits and other services you received.

• Charges: The fee assessed for each individual service.

• Payments/credits: Any amounts paid or adjusted by your health insurance company or Froedtert.

• Balance due: The remaining amount you owe Froedtert.

• Payment due date: The date your payment must be received to avoid late fees or interest charges. Typically 30 days from the statement date.

Scrutinizing these details on your bill can prevent any inaccuracies and help you understand what you owe. Be sure to follow up with Froedtert Billing at (855) 241-9952 if you spot any questionable charges.

Deciphering Your Provider Charges

One confusing aspect of Froedtert billing is that you’ll receive separate statements for physician services versus hospital services.

Physician charges come from doctors employed by Froedtert Health Medical Group. These are the fees for the medical services provided during your visit or hospital stay, like an office consultation, surgery, or post-op care. Physician charges will be billed under Froedtert Health Medical Group.

Hospital charges cover room fees, medications, supplies, lab tests, therapy and other services provided during a hospital or clinic visit. These come directly from the Froedtert hospital, clinic or care site where you were treated.

Examining the description of services on your bill can help you determine if a charge is from a Froedtert physician or hospital. Understanding the source of your charges ensures payments are applied accurately.

Reviewing Your Visit Accounts

Froedtert organizes your billing charges into “visit accounts” representing the services provided during a particular visit or hospital stay.

You may have multiple visit accounts if you received care across different dates or departments. Each visit account will have its own balance you’re responsible for paying.

When logging in to pay your bill online, you’ll need to review the charges and make payments for each individual visit account. Make sure to check for any accounts with an outstanding balance to avoid being sent to collections.

Understanding Your Payment Options

Froedtert offers several convenient ways to pay your medical bills. Choose the option that works best for your needs:

• Pay online: Log in to your MyChart account at www.my.froedtert.com/portal/billing/guestpay to pay with a bank account, credit card or HSA account. You can view billing statements, payment history and manage payment plans.

• Pay by phone: Call the Froedtert Billing Office at (855) 241-9952 to make a payment by credit card, debit card or electronic check over the phone.

• Pay by mail: Detach the payment coupon from your billing statement and mail with a check or money order payable to Froedtert. Include your account number on the check.

• Pay in person: Bring your payment to the Froedtert Cashier’s Office located near the main entrance of Froedtert Hospital. They accept cash, check, money order or credit card payments.

Always document your payments – whether made online, by phone, mail or in person. Be sure to keep receipts or confirmation numbers for your records.

Setting Up Payment Plans

If you can’t pay your full balance due, Froedtert offers interest-free payment plans to help you budget your medical bills over time. Payment plans allow you to make more manageable monthly payments until your account is paid off.

To set up a payment plan:

• Log into your MyChart account and access the Payment Plan option.
• Call the Billing Office at (855) 241-9952 to speak with a representative.
• Visit the Cashier’s Office in person to complete the paperwork.

The minimum payment plan amount is $25 per month. Make sure to carefully review the payment plan terms and keep up with your scheduled monthly payments to avoid penalties or collections.

Applying for Financial Assistance

If you’re uninsured or having financial difficulties, Froedtert offers financial assistance programs that may significantly lower or eliminate your medical bills.

To apply for financial assistance:

• Download and submit a Financial Assistance Application available on the Froedtert South website.

• Contact the Billing Office at (855) 241-9952 to request an application.

• Visit the Cashier’s Office and meet with a financial counselor in person.

Based on your income, expenses and eligibility, you may qualify for full or partial reduction of your Froedtert bills. Be sure to submit the required documentation outlined in the application to support your request.

Avoiding Delinquent Bills & Collections

It’s important to promptly pay your Froedtert bills or set up a payment plan to avoid late fees, interest charges and potential collections:

• Payment is due within 30 days of your initial billing statement.

• An accounting fee of $25 is charged on accounts 60 days past due.

• Delinquent accounts over 120 days past due are subject to collection actions.

• Collection agency fees of up to 40% of your balance can be added if sent to collections.

Stay proactive with payment or payment plan arrangements to prevent your Froedtert account from becoming delinquent. This will negatively impact your credit score and result in more stressful collection activities.

Getting Support From Froedtert Billing

Don’t hesitate to reach out to the Froedtert Billing Office if you have any questions or issues related to your medical bills or statements. The billing representatives are available to:

• Explain your Froedtert charges and statements.

• Check your account balance and due dates.

• Take payments over the phone.

• Set up payment plans tailored to your financial situation.

• Assist with financial assistance applications.

• Resolve any billing inaccuracies or disputes.

You can contact Froedtert Billing at (855) 241-9952 Monday through Friday from 8 AM to 4:30 PM. The knowledgeable billing team is ready to provide support and answer all your Froedtert payment questions.

Take Control of Your Froedtert Bill

Navigating healthcare bills can be a headache, but understanding your statement details, payment options and financial assistance resources will make the process much smoother.

Follow this comprehensive guide when your Froedtert bill arrives to take control of your payment obligations. Monitoring your accounts closely and making payments on time will help you avoid unnecessary stress and late fees.

With the right billing information and payment setup, you can effectively manage your Froedtert expenses and keep your accounts in good standing. Taking an active, informed role will make paying your Froedtert health system bills as painless as possible.