Living in the city of Ferndale, MI? This guide will walk you through the different ways to pay your Ferndale water bill conveniently.
The city of Ferndale provides water and sewer services to residents and charges for this usage every 3 months. As a customer, you must pay your Ferndale water bill on time to avoid any service disruption.
Read on to learn about
- How Ferndale water billing works
- Payment methods and instructions
- Setting up auto-pay
- Payment assistance programs
Overview of Ferndale Water Billing
The Ferndale Water Department issues water and sewer bills quarterly to households and businesses in the city.
Key things to know:
- Bills are sent out every 3 months
- Payment is due within 20 days of receiving bill
- Charges based on metered water usage
- Sewer charges also included in bill
Late fees apply if payment is not received by the due date, so be sure to pay on time.
Ways to Pay Your Ferndale Water Bill
You have several options to pay your Ferndale water bill conveniently:
- Online
- Phone
- In person
- Auto pay
Below are more details on how to use each payment method,
Pay Online
The fastest and most convenient way to pay is through Ferndale’s online payment portal.
Here’s how to pay your water bill online:
- Go to Ferndale’s online payment website.
- Enter your account number and PIN code.
- Select payment amount and submit.
- Enter debit/credit card details and complete payment.
You’ll get instant email confirmation when your payment is processed.
Pay by Phone
You can also pay your Ferndale water bill easily over the phone.
To pay by phone:
- Call the automated payment line at 866-873-9157
- Follow prompts to enter account details
- Make payment using your debit/credit card
The phone line is available 24/7 for payments.
Pay by Mail
If you prefer, mail in a check or money order to pay your bill.
To pay by mail:
- Write check/money order payable to ‘City of Ferndale’
- Include your account number on the check
- Mail to: City of Ferndale, PO Box 1130, Troy, MI 48099
Just make sure your check arrives before the due date.
Pay In Person
You can visit Ferndale City Hall and pay your water bill in person.
To pay in person:
- Go to the City Hall at 300 E 9 Mile Rd
- Bring your printed bill or know your account number
- Pay using cash, check, or card
- Get a printed receipt
City Hall is open Monday to Thursday from 8am to 5:30pm.
Enroll in Auto Pay
For maximum convenience, sign up for auto pay to get your Ferndale water bill paid automatically each quarter.
To enroll:
- Download the auto pay form from the city website
- Fill out the form with your account and payment details
- Return the completed form to City Hall
- Your bill will now be paid on its due date every 3 months
Auto pay ensures you never miss a payment or deal with late fees!
Payment Assistance Programs
If you’re struggling to pay your Ferndale water bill, the city offers payment assistance programs:
- Leak adjustment – Get credit for water leaked from pipes
- Payment plan – Set up installments to pay off balance over time
- LIHWAP – Low Income Household Water Assistance Program for eligible households
Contact the Ferndale Water Department to learn more and apply for bill assistance based on your situation.
Understanding Your Water Bill
To view a sample water bill, please click here.
If youve received a new meter and you notice your bill is higher than usual, you have likely received an actual water meter reading after one or several estimated bills. The Citys older water meters and their radios began failing at increasing rates, and as a result, the Finance Department began estimating bills. For some properties, these estimates may have been higher or lower (significantly in some cases) than normal. The result: several months of bills—up to a year and a half—that werent reflective of a propertys true water usage. The first actual read with the new meter is “catching up,” creating a higher or lower bill.
There is also the chance that your property is experiencing a leak or using extra water for pools, gardens, and lawn watering.
On October 1, 2021, the City of Ferndale approved a fee for any property that has not upgraded its water meter through the Department of Public Works (DPW). The water meter replacement late fee is $100 per billing cycle. However, any fees incurred by a property may be reimbursed to the billing account through a credit if a meter replacement appointment is made and kept.
If your meter change has been scheduled and completed, you may still see a $100 charge due to the timing of when your meter was completed and when your bill was calculated. If you see this charge but have completed a meter change, please wait until the next bill to see this fee removed. If for some reason the charge remains, and you have had your meter changed, please reach out to the Finance Department.
Scams from individuals posing as Government employees are falsely informing residents that their utility bills are past due and they need to make a payment before their water will be shut off. If you receive a phone call or email requesting payment for a past due utility bill that you were unaware of hang up and call the utility company directly. Never wire money or pay with a reloadable card, gift card, or cryptocurrency to anyone who demands it.
Ferndale does not shut off water unless there is an emergency and it is necessary to complete a repair, which residents would be notified of beforehand directly from the Department of Public Works.
How to Pay Your Water Bill
Search the property address from the utilities portal and locate the property account information. Bills can be paid in full or partially. A confirmation will be sent after payment.
Mail your bill payment using the return envelope provided with your bill. Submit payment via check or money order; please dont send cash through the mail.
Call the automated number at 866-873-9157 to pay your bill 24/7 using a credit or debit card. You will need to have your account number on your water bill when calling. Partial payments cannot be made over the phone; to pay a partial balance, please pay online.
Pay your bill in person at City Hall, 300 E. Nine Mile Rd., during regular business hours: Monday–Thursday, 8:00 a.m. to 5:30 p.m. Or, drop your bill and payment into the 24-hour dropbox, located on City Hall near the front entrance.
Dropbox: Dropbox payments may be made by personal check, money order, or cashiers check. Please do not put cash in the dropbox.
Set up a recurring payment that is automatically withdrawn from your checking or savings account each billing cycle.
In case of financial hardship, you can fill out the Water Payment Plan form to set up a payment plan. The City does not turn off water per City policy; however, a delinquent utility bill will incur fees and can be transferred to property taxes if a payment is not arranged.
City of Ferndale new Water Bill discount program, promoted by Council member Mutchler
FAQ
How to pay a water bill in Ferndale, MI?
What is Ferndale, Michigan known for?
How much is the water bill in Forney, Texas?
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Residential & Commercial Water Rates per 1,000 Gallons
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Fee
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Base Rate: 0 to 2,000 Gallons
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$21.61
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2,001 to 15,000 Gallons
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$6.97
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Above 15,001 Gallons
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$8.72
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Where to pay Henry County water bill?
How do I pay my utility bill in Ferndale?
E-mail: Utility Billing Updated June 1st, 2021: Using our brand-new utility portal, the City of Ferndale offers utility customers an option to pay or review their bills online. You can pay your bill by credit card (Visa/Mastercard/Discover), debit card or electronic check 24 hours a day, seven days a week.
Where does the Ferndale City Water Department collect water?
Established in 1918, the Ferndale City Water Department collects surface water supply from the Detroit River, situated within the Lake St. Clair, Clinton River, Detroit River, Rouge River, Ecorse River, watersheds in the U.S. and parts of the Thames River, Little River, Turkey Creek and Sydenham watersheds in Canada.
How do I Pay my City Hall Bill?
Pay your bill in person at City Hall, 300 E. Nine Mile Rd., during regular business hours: Monday–Thursday, 8:00 a.m.–5:30 p.m. Or, drop your bill and payment into the 24-hour drop-box, located outside the front entrance of City Hall. that is automatically withdrawn from your checking or savings account each billing cycle.