Paying your water bill to the City of Eustis is easy when you know all the payment options available. As a Eustis utility customer, you have several convenient methods to pay your water bill on time each month. This comprehensive guide will outline the different ways to pay an Eustis water bill, from online payments to auto-draft and more.
Overview of Eustis Water Utility
The City of Eustis provides water and sewer utility services to residents and businesses located within the city limits. The utility is owned and operated by the municipality to serve around 20,000 customers in the Eustis area.
Water rates are established by Eustis City Commission and are typically adjusted annually The utility bills customers monthly based on metered water usage Paying on time is important to avoid late fees or potential service interruption,
Online Account Access
The easiest way to pay a Eustis water bill is through the city’s online customer portal. To access the portal, you’ll need your unique Account ID and PIN number printed on your monthly paper bill.
With online account access you can:
- View current charges and account balance
- See billing and payment history
- Check meter readings and consumption
- Make a one-time payment by credit/debit card or e-check
- Set up autopay to have payments automatically drafted from your bank account
The online portal allows 24/7 access to view and pay your water bill at your convenience
Pay by Phone
Eustis offers an automated phone payment system available 24/7 by calling 1-844-611-4031. This system accepts VISA, Mastercard, Discover and American Express credit and debit cards.
To use the pay-by-phone option, have your Account ID and PIN number ready. Your payment will be posted immediately after the call.
Mail-In Payment
Customers can also mail in a payment by check or money order. Include your payment stub from the bill along with the check payable to City of Eustis mailed to:
City of Eustis
Water Customer Service
P.O. Box 1946
Eustis, FL 32726-1946
Mailed payments take 7-10 days to receive and post to your account. Make sure to allow adequate time before your due date.
24-Hour Drop Box
For added convenience, a 24-hour water bill payment drop box is located outside the Water Customer Service building at 10 S. Eustis Street. The drop box allows you to drop off your check or money order payment at any time. Envelopes are provided.
In-Person Payment
You can pay your Eustis water bill in person Monday-Friday from 8am to 5pm at the Water Customer Service building. Cash, check, money order and credit/debit cards are accepted. You will need to bring your paper bill.
Bank Auto-Draft
Another option is setting up automatic monthly bank draft payments, deducted directly from your checking or savings account. To enroll, complete the auto-pay authorization form on the city website and submit with a voided check or deposit slip.
Allow 30 days for bank drafts to initiate. You will then see the auto-draft noted on your bill each month.
Avoid Late Fees
Paying your Eustis water bill by the due date helps avoid a 10% late penalty. Make sure to pay on time every month, or enroll in autopay for hassle-free payment. Keep your account ID and PIN handy to easily pay online or by phone.
Knowing all the payment options offered by the City of Eustis makes it simple to keep your water services on and account in good standing. Reach out to the utility billing department with any questions.
FDOT Road Project on SR 19
Construction continues locally on Bay and Grove Streets. Motorist should expect continued lane closures as well as traffic delays. For complete information on current expected closures and detours, visit the link below.
The department gathers accurate readings, applies the appropriate rates set by ordinance, bills each account, and collects the amounts owed on an account. The City reads and bills each month. In order to streamline the process we produce nine (9) separate billing cycles during the month.
- Water/Sewer Consumption
- Water, Sewer, Stormwater, Garbage Rates
- Inquiries Regarding Utility Services
- Customer Account Balances
- Collection of Past Due Accounts
- New Service/Reconnections
- Disconnection of Old Service
- Meter Readings
- Monthly Billing of Accounts
- Other Changes in Service
Save Time! Save Water! The St. Johns River Water Management District’s (SJRWMD) watering restrictions are designed to ensure the efficient use of water for landscape irrigation.
Water Conservation and the Water Restriction Rules by St. Johns River Water Management District applies to all areas of Lake County and must be followed by all residents of the County.
For more information, please contact the Eustis Water Department at (352) 357-5618.
| Time of Year | Homes with ODD numbered or no addresses | Homes with EVEN numbered addresses | Nonresidential properties |
| Daylight Saving Time | Wednesday/Saturday | Thursday/Sunday | Tuesday/Friday |
| Eastern Standard Time | Saturday | Sunday | Tuesday |
- No watering between 10 a.m. and 4 p.m. on your designated day!
- Daylight Saving Time: Second Sunday in March until the first Sunday in November.
- Eastern Standard Time: First Sunday in November until the second Sunday in March.
A summary of the restrictions apply below:
- Irrigation is limited to no more than ¾” of water per irrigation zone per irrigation day.
- Irrigation is limited to no more than one hour per irrigation zone per irrigation day.
- Irrigation is limited to only that amount necessary to meet landscape needs.
- Irrigation limitations apply to water withdrawn from ground or surface water, from a private well or pump, or from a public or private utility.
- New landscape may be watered any day of the week for the first 30 days as needed. Then every other day for the next 30 days as needed. Once 60 days have passed, all water users are required to follow the above watering restrictions.
For questions or concerns about the watering schedule, please call the City of Eustis Water Division at 352-357-5618. For additional information on watering restrictions, Please visit www.sjrwmd.com/wateringrestrictions
We provide links to third party websites, independent from the City of Eustis. These links are provided only as a convenience, we do not manage the content of those sites. The privacy, security, and accessibility policies of external websites will differ from those of the City of Eustis.
Tips for Saving Water Indoors & Cut Your Water Bill Down Free Conservation Kits Free Indoor Water Conservation Kits to Eustis water customers. Homes must be built in 1998 or before and must be located in City limits. Call (352) 357-5618 for more information. Kids Corner The City of Eustis is pleased to provide these fun water educational sites for families and students. Click on the icon to the left to learn about ways to save water. You’ll find great information, games and classroom activities.
- Sunday Closed
- Monday
- 08:00 AM–05:00 PM
- Tuesday
- 08:00 AM–05:00 PM
- Wednesday
- 08:00 AM–05:00 PM
- Thursday
- 08:00 AM–05:00 PM
- Friday
- 08:00 AM–05:00 PM
- Saturday Closed
Cutoff time to establish a new account is 4:30 pm . Application must be completed by 12 noon for same day service.
Pay your Peel water bill online; anywhere, anytime
How do I contact the Eustis Water Department?
For more information, please contact the Eustis Water Department at (352) 357-5618. For questions or concerns about the watering schedule, please call the City of Eustis Water Division at 352-357-5618. For additional information on watering restrictions, Please visit www.sjrwmd.com/wateringrestrictions
How do I Stop my Water service in Eustis?
When you move out of a home in Eustis, you’ll need to stop your water service with the City of Eustis Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
Does Eustis have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Eustis City Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.