How to Pay Your ECUA Utility Bill Online or In-Person

Paying your monthly Emerald Coast Utilities Authority (ECUA) bill for water, sewer, garbage, and other services is easy and convenient through several payment options. This comprehensive guide will explain how ECUA customers can pay their utility bill online, by phone, by mail, or in-person.

Overview of ECUA

ECUA is the utilities provider serving Escambia County and parts of Santa Rosa County in Florida. They provide the following services:

• Drinking water
• Wastewater treatment
• Garbage and recycling collection
• Stormwater management

ECUA serves over 190000 residential and commercial customers in the Pensacola area. Customers receive a monthly bill for any ECUA services they utilize. Bills are typically sent out at the beginning of each month.

ECUA Bill Payment Options

ECUA offers customers several ways to view and pay their utility bills

Pay Online

The quickest way to pay is through ECUA’s online payment portal at ecua.fl.gov/pay-my-bill. Customers can pay using their checking account, credit card or debit card. Visa, MasterCard, American Express and Discover are accepted. A third-party convenience fee applies to online payments.

Pay By Phone

Call 1-850-512-1548 to make a payment over the phone 24/7 using a checking account, or credit/debit card. The same third-party convenience fee applies to phone payments.

Pay By Mail

Detach the payment stub from your paper bill and mail it along with a check or money order in the return envelope provided. Be sure your ECUA account number is written on the payment. Allow 5-7 days for mailed payments to process.

Pay In-Person

Take your payment to one of ECUA’s Customer Service offices located at:

• 9255 Sturdevant St, Pensacola, FL 32514
• 6575 Caroline St, Milton, FL 32570

Cash, checks, money orders and credit/debit cards are accepted.

Pay Auto Bill-Pay

Set up automatic monthly payments through your bank’s online bill pay system. Your bank will mail a check to ECUA each month.

Pay Via Recurring Bank Draft

Authorize ECUA to automatically withdraw funds from your checking or savings account each month to pay your bill. Download the ACH authorization form to set up.

When to Pay Your ECUA Bill

ECUA bills are due by the 10th of each month. Late fees apply if payment is received after the due date. Here are key dates to know:

• 1st of month: Paper or electronic bills are issued.
• 10th of month: Payment due date. Pay now to avoid late fees.
• 25th of month: Final notice sent for overdue accounts.
• End of month: Past due accounts assessed late fees.

Setting up autopay through ECUA’s online portal is the best way to avoid late payments and fees. Or schedule reminders to pay your bill on time yourself.

How to Pay Your ECUA Bill Online Step-By-Step

Follow these simple steps to pay your ECUA bill online:

1. Go to ecua.fl.gov/pay-my-bill and click on “Pay My Bill Online.”

2. If paying as a guest, enter your ECUA account number and the street number of your service address. Registered users can login.

3. Select whether you want to make a one-time payment or set up recurring payments.

4. Enter your payment amount and select a payment method. Credit, debit, checking and savings accounts accepted.

5. Confirm your billing address and contact information. Update anything that needs correcting.

6. Review the payment summary for accuracy and check the terms & conditions box.

7. Click “Continue” then “Confirm Payment” to submit.

8. The payment confirmation page will appear. You can print or save this receipt for records.

Once submitted, your online payment will typically process within 1 business day. You’ll also receive a confirmation email with details for your records. Payments made before 5:00 PM ET on banking days post same day.

Ways to View or Receive Your ECUA Bill

In addition to paper bills sent through the mail, ECUA offers customers the following billing options:

• Online billing – Register at ecua.fl.gov to receive bills electronically and view bill history.

• Text notifications – Get text alerts when your bill is ready and when it’s due. Opt-in after registering online.

• Email bill reminders – Receive bill notifications and reminders by email every month.

• Mobile app – Download the ECUA app to conveniently access account information and pay bills on your smartphone.

Going paperless with online billing, email notices, and the mobile app makes bill payment more convenient. You’ll get notified as soon as your bill is ready so you can review charges and pay right away.

How to Get ECUA Bill Pay Assistance

If you are struggling financially and unable to pay your ECUA bill, don’t ignore it. Call right away to learn about bill pay assistance options:

• Payment arrangements – Set up a payment plan to pay your outstanding balance over time while keeping services active.

• Payment extensions – Request a due date extension if you just need a little more time to pay your bill.

• Balance forgiveness programs – Qualified low-income customers can get help paying overdue bills through assistance programs like SHARE.

• Bill review – Verify the accuracy of your charges if you think your bill amount is wrong.

ECUA wants to work with customers having difficulty paying their utility bills. Avoid service disconnection by contacting them right away for flexible solutions.

What Happens if You Don’t Pay Your ECUA Bill

If an ECUA bill remains unpaid for multiple months, here’s what will happen:

• A past due notice is sent after your first missed payment.

• After the second missed payment, a disconnection notice is sent warning that failure to pay will result in shutoff of services in 10 days.

• If the past due amount still isn’t paid on the shutoff date, your water and/or electric service will be physically disconnected.

• Accounts over 60 days past due are sent to collections. This can severely damage your credit score.

• After 90 days of nonpayment, the account is permanently closed and water/sewer lines are capped. A new activation fee is required to resume service.

Avoid fees, shutoffs, collections, and credit impacts by paying your ECUA bill in full and on time every month. Communicate right away if you anticipate difficulty paying a bill.

Key Takeaways on Paying Your ECUA Bill

• Pay online for fastest processing within 1 business day
• Due date is the 10th of each month to avoid late fees
• Set up autopay or reminders to prevent missed payments
• Contact ECUA immediately if struggling to pay to avoid disconnection
• Going paperless makes bill management easier

Paying your ECUA utility bill is quick and easy through the many available options. Opt for the convenience of online payments combined with autopay and paperless billing for the optimal payment experience. Reach out for assistance if needed. Consistently paying your ECUA bill on time will maintain your good standing as a customer.