The Los Angeles Department of Water and Power (LADWP) provides essential utility services to over 4 million residents across the city. As a customer, you receive monthly bills for your water and electricity usage that must be paid on time to avoid late fees or service interruption. LADWP offers various payment options, including the ability to pay your bill with a credit card either online, by phone, or at a customer service center.
Overview of Paying LADWP Bills
Most LADWP residential bills are issued on a monthly basis The due date is typically 21-28 days after the bill date Customers are advised to pay their bill in full by the due date to avoid late payment penalties,
LADWP offers various bill payment options:
- Online
- Phone
- In person
- Automatic payments
Payment can be made via cash check money order, bank account, or credit/debit card. Using a credit card to pay your LADWP bill can provide additional convenience and benefits.
Paying Your LADWP Bill Online with a Credit Card
The fastest and easiest way to pay your LADWP bill with a credit card is through the online customer account portal.
To pay your bill online with a credit card:
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Go to www.ladwp.com and click “My Account”
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Log in to your online account
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Select “Pay My Bill”
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Choose “Pay Now” for a one-time payment
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Enter your credit card details and submit
The payment will process instantly. You’ll receive a confirmation email with your payment receipt. Visa, Mastercard, American Express, and Discover cards are accepted.
Paying by Phone with a Credit Card
You can also pay your LADWP bill over the phone using a credit card by calling 1-800-DIAL-DWP (1-800-342-5397).
Have your account number, 4-digit access code, and credit card ready when you call. Follow the prompts to authorize a payment from your Visa, Mastercard, American Express, or Discover card.
Paying in Person with a Credit Card
All LADWP customer service centers now accept credit card payments for bills.
Visit a center near you and present your bill. Let the representative know you wish to pay by credit card. Visa, Mastercard, American Express, and Discover cards are accepted.
You can also book an appointment at a customer service center by calling 1-800-999-0477.
Credit Card Payment Policies and Fees
LADWP does not charge processing fees for credit card bill payments. It’s a free, convenient option.
However, there are some important policies to note:
- The credit card holder name must match the LADWP account name
- Customers cannot switch an account to auto-pay if a credit card is used
- Only the total due can be paid by credit card if enrolled in auto-pay
- Credit cards cannot be used for installment payment plans
So credit cards are best reserved for one-time, pay-now bill payments.
Avoid Late Fees and Service Disruption
Paying your LADWP bill by the due date helps avoid late payment penalties and potential service interruption. If your payment will be late, call LADWP immediately to discuss a payment plan.
Late payment fees on unpaid bills are:
- Electric: 1.5% of unpaid balance
- Water: $15 for residential, $93 for commercial
Serious delays can also lead to water or power shut offs. Get ahead of bills by using credit card auto-pay each month.
Get Help with Payments from LADWP
If you need assistance paying your LADWP bill on time, contact customer service to discuss bill pay help, including:
- Payment extensions
- Payment plans
- Financial assistance programs
Call 1-800-DIAL-DWP (1-800-342-5397) or visit www.ladwp.com for bill pay support.
Key Tips for Paying with a Credit Card
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Setup one-time payments online for fastest processing
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Have your credit card ready before calling to pay
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Double check the bill amount before submitting payment
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Contact LADWP immediately if you’ll be late on a payment
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Manage bills online to track usage and charges
Paying your LADWP water and electricity bills with a credit card is quick, easy, and free. Follow these tips to maintain an active, positive account status.
Get In-Person Help at Your Local Customer Service Center (CSC)
Find your nearest LADWP Customer Service Center below and learn more about each location, including hours and services, by selecting a location. Please note mail payments or other correspondence should NOT be mailed to any of the addresses listed below. Click here for our mailing addresses.
LADWP Customer Service Center Locations
Before visiting a CSC, check the location’s page for hours of operation. Appointments are not required.
Forms of payment accepted are cash, check, money order, cashier’s check, debit card (Visa or MasterCard), and credit card (Visa or MasterCard only).
Learn more about service animals at LADWP Customer Service Centers or other facilities.
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FAQ
Can I pay a DWP bill with a credit card?
Is it okay to pay utility bills with a credit card?
What is the 4 digit access code for LADWP?
How do I pay my LADWP Bill?
Customers may choose to pay their bill electronically or by telephone rather than by mail plus additional options. Log in to your LADWP online account to manually authorize one-time bill payments from your checking/savings account. Residential customers may also use a credit card (Visa or MasterCard) to pay their bills.
What payment options does LADWP offer?
LADWP offers a variety of payment options to our customers to make it easier to pay their bill. To see the full list, go to Residential Bill & Payment or Commercial Bill & Payment Q: Is LADWP resuming disconnection of service (s) for nonpayment?
Does LADWP accept credit cards?
“We are pleased to add credit cards as an accepted form of payment for customers who visit our regional bill pay centers,” said Randy Howard, Senior Assistant General Manager of the LADWP Power System. “This addition to customer payment options is part of our ongoing commitment to provide the level of service our customers expect and deserve.”
How do I contact LADWP customer service?
Specific questions regarding your LADWP account can be answered by calling our Customer Contact Center at 800-342-5397. For your convenience, LADWP Customer Service Centers now accept Visa and MasterCard for in-person payments.
Does LADWP charge a late fee?
LADWP reserves the right to charge a 1.5% monthly late fee on the past due balance. Q: Will customers receive a “Disconnect Notice” when enrolled in a payment agreement program?
Will LADWP temporarily suspend customer utility shutoffs for nonpayment?
Note: LADWP will temporarily suspend customer utility shutoffs for nonpayment during the issuance of local National Weather Service extreme weather alerts (e.g., Heat Advisory, extreme cold/frost/freezing). For more information, read about the Board motion here