Having your Verizon service disconnected can be extremely frustrating. But don’t worry, paying your past due balance and getting reconnected is totally doable if you follow these 5 simple steps.
1. Log In to My Verizon
The first thing you’ll need to do is log in to your My Verizon account online This is where you’ll be able to view your disconnected balance and make a payment
To log in, go to www.verizon.com/myverizon and enter your My Verizon user ID and password. If you’ve forgotten your login info, you can click the “Forgot User ID or Password” link to reset it.
Once you’re logged in, click on “Bill & Payments” in the menu to view your account balance.
2. Understand Your Past Due Balance
On the Bill & Payments page, you’ll see your total past due balance displayed prominently. Take a moment to understand what makes up this balance.
It likely includes:
- The monthly service charges for the period when your service was disconnected
- Any overdue amounts from previous months
- Fees for disconnection and reconnection
Review the details closely so you know exactly what you need to pay to get reconnected.
3. Select a Payment Method
Verizon offers several ways to pay your disconnected balance. Choose the option that works best for your situation:
- Online – Pay instantly by debit/credit card or from your bank account.
- By phone – Call 1-800-492-6272 and speak to a representative.
- In person – Visit a Verizon store location near you.
- By mail – Send a check or money order to the payment address printed on your bill.
Paying online is usually the quickest option, as it will reconnect your service faster.
4. Make Your Payment
Once you’ve chosen how to pay, go ahead and submit your payment for the full past due amount shown in your My Verizon account. Partial payments will not reinstate your service.
If paying online, you will get an instant email confirmation with your payment details. If paying by phone, mail, or in person, be sure to keep your receipt.
5. Wait for Reconnection
After your payment is received, your service should be restored within 24 hours. You may need to cycle your devices (turn them off and back on) to regain connection.
Once the 24 hours has passed, check that you have a strong wireless signal and can place calls. If you’re still disconnected, contact Verizon support for additional troubleshooting.
And that’s it! With these 5 steps, you can get your Verizon service reactivated quickly after disconnection. Stay on top of your monthly bill to avoid getting disconnected again. Consider enrolling in autopay or paperless billing to make on-time payments easier.
How to pay your bill and accepted payment types
- Youre registered for My Verizon website or app.
- You havent enrolled in Auto Pay.
- Scheduled payments – Are debited from your checking account or charged to your credit/debit card on the scheduled payment date.
- One-time payments – Are debited or charged within 24 hours of submitting the payment.
When is my bill payment due?
Your payment due date is shown on the first page of your bill. Go to your Bill Overview in My Verizon. Scroll down and click the Bill PDF. If youre the Account Owner or the Account Manager, you can change your payment due date.
Will Verizon send me reminders to pay my bill?
Yes, we send email or text message payment reminders 2 days before your due date if:
Sign in to My Verizon to manage notifications.
When will Verizon process my bill payment?
When we process your payment depends on whether its:
How To Get Out Of Verizon Device Payment Plan
FAQ
How do I pay a disconnected Verizon bill?
Can I pay a Verizon bill without signing in?
How do I reconnect a disconnected Verizon account?
What happens when Verizon disconnects your service?
How do I Pay my Verizon bill if my account is disconnected?
If your account is disconnected you can pay your bill by signing in to My Verizon with your User ID (your mobile number won’t work). You can retrieve your User ID if you’ve forgotten it. If you can’t sign in or if your account is inactive, pay your bill by on our Disconnected Accounts website. Enter your mobile number, last name and ZIP code.
How do I Pay my Verizon bill without signing in?
Make a one-time payment. Enter your mobile number or account number to pay your bill without signing in to My Verizon. Is this an active or disconnected account ? Enter your mobile number or Verizon account number, as well as your billing ZIP code to continue. Have a 5G Home, LTE Home or connected device?
How do I Pay my Verizon Wireless bill?
Enter your mobile number or Verizon account number, as well as your billing ZIP code to continue. Have a 5G Home, LTE Home or connected device? Learn where to find your mobile number on your receipt or the device interface. Use this page for secure payment of your Verizon Wireless Bill.
What happens if I Disconnect my Verizon account?
Pro-rated credits will appear on the bill for any charges that were billed in advance after a disconnect date. Any credit balance will be refunded if there are no outstanding amounts owed on any of your Verizon Accounts. Any deposit refund will automatically be applied to your final bill.
How do I Change My payment due date on my Verizon bill?
Your payment due date is shown on the first page of your bill. Go to your Bill Overview in My Verizon. Scroll down and click the Bill PDF. If you’re the Account Owner or the Account Manager, you can change your payment due date. Will Verizon send me reminders to pay my bill? You haven’t enrolled in Auto Pay.