Paying your water bill is an important responsibility for any Daytona Beach resident Fortunately, the city offers several convenient ways to pay your water bill so you can avoid late fees and service interruptions In this article, I’ll explain the options for paying your Daytona Beach water bill online, by phone, by mail or in person.
Online Payment
The easiest way to pay your water bill is on the City of Daytona Beach Customer Connect website. You can either make a one-time payment as a guest, or you can create an online account to manage payments and see your water usage.
To make a one-time payment:
- Go to codb.us/paynow
- Enter your 10-digit account number and 4-digit PIN
- Enter the payment amount and submit
You can use a credit card, debit card or electronic check to pay online Payments made before 4 30 PM on a business day will be applied to your account the same day
To create an online account:
- Go to codb.us and click “Register Now”
- Enter your account information and create a username and password
- Confirm your email address
Once your account is created, you can log in anytime to view your balance, see previous bills and payments, update your payment method and manage notifications.
Pay by Phone
Call (386) 671-8100 to pay your water bill over the phone using the automated system. You’ll need to enter your 10-digit account number and 4-digit PIN. The automated system is available 24/7 and you can pay using a credit/debit card or electronic check.
Pay by Mail
Mail your payment to:
City of Daytona Beach
PO Box 2455
Daytona Beach, FL 32115-2455
Include your payment stub or write your 10-digit account number on the check or money order. Allow 5-7 days for mailed payments to process. Payments must be received by the due date to avoid late fees.
Pay in Person
You can pay your water bill in person at Daytona Beach City Hall:
301 S. Ridgewood Ave
Daytona Beach, FL 32114
City Hall is open Monday-Friday from 8 AM to 5 PM. You can pay using cash, check, money order or credit/debit card. Payments made in person by 4:30 PM on a business day will be applied same-day.
Avoid Late Fees
Water bills are due on the 25th of each month. A late fee of $7 or 1.5% of the past due balance (whichever is greater) is applied if payment is not received by 4:30 PM on the due date.
If your service is disconnected due to non-payment, a $30 disconnection fee and a $30 reconnection fee will be applied. Avoid these extra fees by paying your bill on time each month.
Payment Arrangements
If you’re having trouble paying your bill, you may be eligible for a payment plan. Call (386) 671-8100 to speak with a customer service agent about arranging a payment plan before your service is disconnected. Payment plans allow you to make partial payments over several months to catch up on a past due balance.
Assistance Programs
The City of Daytona Beach offers financial assistance programs to help lower income residents pay their utility bills, including:
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Low Income Home Energy Assistance Program (LIHEAP) – Helps pay a portion of utility bills during the winter for households below 150% of federal poverty level. Apply through the Mid-Florida Community Action Agency.
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Project CARE – Offers a $5 discount per utility bill for seniors over 65 and disabled residents meeting income requirements. Apply through the City’s Human Services Division.
If you’re struggling to pay your water bill, be sure to ask about these and other assistance programs to help ease the burden.
Manage Your Account Responsibly
Paying your Daytona Beach water bill is quick and easy through the online portal, phone system, mail or in person. Be sure to pay each month’s bill in full and on time to avoid late payment penalties. Contact customer service right away if you’ll have trouble making a payment so you can set up a payment plan. And take advantage of financial assistance programs if you qualify. Responsibly managing your City of Daytona Beach utility account will help avoid service disruptions so you can continue to enjoy access to clean, reliable water in your home or business.
Important information about past due accounts
If your service has been disconnected or is in jeopardy of being turned off, please call our office at
, Monday through Friday from 8 a.m. to 4:30 p.m., and speak with a Customer Service Representative after making your
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payment. If your payment is made after 3 p.m., your utility service will be restored on the following business day.
Our regular business hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. To better serve you, we suggest you come in or call between 8:00 a.m. and 12:00 p.m. or 2:00 p.m. to 4:30 p.m. to avoid the lunch-hour rush.
Our goal is to provide quality customer service to the citizens of Daytona Beach. We are responsible for all monthly billing and collection of water, sewer, solid waste, recycling and storm water accounts.
Inside Daytona Beach – Utility Billing
FAQ
What is the phone number for Daytona Beach water bill payment?