How to Pay Your CPS Energy Bill by Phone

CPS Energy provides electricity and natural gas to over 860,000 customers in San Antonio and surrounding areas of Texas. As a CPS Energy customer, you receive a monthly bill for your utility services. Paying promptly by the due date helps avoid late fees or potential disconnection. If you prefer to pay your CPS Energy bill over the phone rather than online or by mail, here is what you need to know.

When Your CPS Energy Bill is Due

CPS Energy bills for electric and gas service on a monthly cycle. Your specific billing date depends on when your meter is read each month.

Bills are typically due 21 days after the billing date. The exact due date is printed on your statement.

Pay attention to this due date each month to avoid late fees. CPS Energy will apply a 5% late fee on past due balances.

Getting Your Account Number Ready

To pay by phone you will need to provide your 10-digit CPS Energy account number. This is printed near your mailing address on the bill statement.

Having this handy will make the payment process quicker, rather than needing to look it up. You can also find your account number if you’re registered for online account access through Manage My Account.

Calling the CPS Energy Payment Line

To pay your residential CPS Energy bill by phone, dial toll-free 877-257-1172.

For commercial accounts, call 855-290-7615.

CPS Energy customer service representatives are available to take payments from 7 am. to 7 p.m. Monday through Friday.

Payment Options and Processing

When you call to pay your CPS Energy bill, you can use:

• Debit or credit card – Visa, Mastercard, American Express, Discover

• Electronic check – Provide your checking account number and routing number

• Automatic payments – Set up recurring monthly payments from your card or bank account

There are no processing fees for paying by phone. Your payment will typically post to your account within 1-2 business days. Keep your confirmation number for records.

Other Ways to Pay Your CPS Energy Bill

In addition to phone payments, CPS Energy offers:

• Online payments – Through your Manage My Account portal at cpsenergy.com

• Mail-in payment – Send check or money order with your statement stub

• In person – At the CPS Energy main office or authorized payment centers

• AutoPay – Set up automatic deduction from your bank account each month

Avoid Late Payments and Disconnection

To avoid penalties, make sure to pay your CPS Energy bill in full by the due date each month. If you anticipate issues paying on time, call CPS Energy immediately to ask about possible extensions or payment plans.

Accounts past due 60 days or more may face disconnection. Reconnection fees apply to resume service, so you’ll want to avoid this scenario.

Get Payment Assistance

If you are struggling financially, CPS Energy offers programs that may help, including:

• Deferred payment plans – Temporarily pay smaller installments

• Bill payment assistance – Programs like Project WARM help pay a portion of your bill

• Low-income discounts – Reduced rates for qualifying limited income customers

Contact CPS Energy to learn more about assistance if you are facing challenges. The sooner you call, the more options will be available to avoid service interruption.

Key Takeaways for Paying by Phone

Paying your CPS Energy bill by phone is fast and convenient. Remember these tips:

• Have your 10-digit account number handy when you call

• Note the due date on each monthly statement

• Call 877-257-1172 for residential or 855-290-7615 for commercial

• Know your payment options – card, check, autopay

• Contact CPS immediately if you’ll miss a payment

• Ask about assistance programs if needed

Paying promptly by phone is a great way to stay on top of your account and ensure uninterrupted service. Contact CPS Energy customer support if you have any other questions about paying your bill.