How and Where to Pay Your Consumers Energy Bill In-Person

Paying your monthly Consumers Energy bill is easy when you use one of their many payment options. While online and phone payments provide convenience, some customers may prefer paying their utility bill in person. Read this guide to learn about the different locations and ways to pay your Consumers Energy bill in person across Michigan.

Consumers Energy Payment Office Locations

Consumers Energy operates over 15 payment offices across the state of Michigan At these locations, you can pay your energy bill in-person with cash, check, money order or credit/debit card Here are some of the main Consumer Energy bill pay office locations

• Jackson Office – 301 E. Louis Glick Hwy, Jackson MI

• Lansing Office – 530 W. Willow St. Lansing MI

• Grand Rapids Office – 3201 E. Court St., Grand Rapids, MI

• Flint Office – 4300 S. Dort Hwy, Flint, MI

• Bay City Office – 301 Washington Ave., Bay City, MI

• Saginaw Office – 615 S. Jefferson Ave., Saginaw, MI

• Traverse City Office – 801 Cass St., Traverse City, MI

• Marquette Office – 720 W. Washington St., Marquette, MI

Visit ConsumersEnergy.com/office and enter your zip code to find the payment office locations closest to you.

What to Bring to Pay at Consumers Office

When paying your Consumers Energy bill in person at one of their payment offices, be sure to bring the following:

• Your most recent utility bill or account number
• Cash, check, money order or credit/debit card for payment
• Valid photo ID for account verification

Having your account information handy ensures quick and easy processing of your payment.

Payment Methods Accepted at Offices

Consumers Energy accepts a variety of payment methods if you pay at one of their local office locations:

• Cash: Most convenient if paying in person with cash

• Check: Personal, cashier’s check or money order accepted

• Credit/Debit Card: Visa, Mastercard, Discover cards accepted

• Money Order: Make payable to Consumers Energy

Cash, check and credit/debit card payments will be processed and posted to your account immediately when paying at a Consumer Energy office.

What to Expect When Paying at Office

Visiting a Consumers Energy payment office to pay your bill is quick and straightforward. Here’s what to expect:

• Provide your account number or bill to the representative

• Specify whether you want to pay the full balance or a partial payment amount

• Select your preferred payment method and complete the transaction

• Receive a printed receipt documenting your payment

• Payment will be immediately processed and posted to your account

The entire process usually takes just a few minutes. Consumers offices are open Monday through Friday during regular business hours.

Third-Party Payment Locations

In addition to Consumers Energy offices, you can pay your utility bill in-person at a variety of third party payment locations across Michigan. These include:

• Retail stores like Meijer, Walmart, Kroger, MoneyGram, Ace Hardware

• Banks and credit unions

• Check cashing locations

• Independent payment centers

Over 1,000 authorized third party locations accept Consumers Energy payments. Popular options include:

• Meijer – At service desks in all Michigan locations

• Walmart – Customer service desks at participating stores

• Kroger – Customer service desks at participating grocery stores

• MoneyGram – Available at CVS, Walmart, Jewel Osco, Schnucks and other retailers

Finding a Third Party Payment Location

To find a third party payment location near you:

• Visit ConsumersEnergy.com/locations

• Enter your zip code in the locator map

• Filter by location type or payment methods accepted

• Select a location to view address, hours, phone number and payment details

You can also call Consumers at 800-805-0490 for assistance finding a payment location.

Paying at Third Party Locations

Paying your Consumers Energy bill at an authorized third party location is simple:

• Bring your most recent utility bill or account number

• Specify amount you want to pay

• Select payment method – most locations accept cash, check, debit/credit cards

• A $1.50 convenience fee applies per transaction at third parties

• Payment will be processed and posted to your Consumers account within 1-2 business days

Payment Methods at Third Parties

Here are some of the most common payment methods accepted at third party locations:

• Cash: Accepted at most payment locations

• Checks: Personal checks accepted at many locations

• Money orders: Made payable to Consumers Energy

• Credit/debit cards: Visa, Mastercard, Discover usually accepted

• Cashier’s check: Made payable to Consumers Energy

Check with individual locations to confirm which payment methods they accept. Fees and restrictions may apply.

Avoid Third Party Payment Fees

While convenient, there is a $1.50 transaction fee when paying your Consumers Energy bill at a third party location.

You can avoid fees by:

• Paying at a Consumers Energy payment office

• Paying online through your Consumers account

• Enrolling in auto-pay with a bank account

• Paying by phone with a bank account

• Mailing a check or money order directly to Consumers

Leverage these fee-free options to maximize your savings and value.

Pay by Phone 24/7

In addition to paying online or at physical locations, Consumers Energy offers a few different pay by phone options:

Speaking to a Representative

• Call 800-805-0490 and speak to a Consumers representative

• Provide account number or bill details

• Specify payment amount

• Provide banking or card payment information to representative

• Payment will be immediately processed

Using the Automated Payment System

• Call 800-805-0490 and select the pay-by-phone option

• Follow voice prompts to enter account details and payment info

• System will process payment using your selected method

Using Consumers Mobile App

• Download Consumers Energy mobile app

• Log into your account

• Select pay option and enter payment details

• Payment will be processed instantly

Phone payments allow you to easily pay on your schedule, anytime day or night.

Avoid Phone Payment Fees

Note there is a $2.99 fee for debit/credit card payments made by phone. You can avoid fees by:

• Paying from a checking or savings account by phone

• Enrolling in monthly auto-pay from your bank account

• Paying online through your Consumers account

Leverage these fee-free options when paying by phone.

Payment Posting and Processing

Understanding when your payment will be processed and posted to your account is important. Here is how long each payment method takes:

• Online – Instantly processed and posted

• Consumers office – Instantly processed and posted

• Third party locations – 1-2 business days to process and post

• Phone payments – Instantly processed and posted

• Mailed payments – 5-7 business days for processing

Consider processing times when selecting a payment method, especially as your bill due date nears.

Avoid Late Fees

Consumers Energy bills are typically due 21 days after they are issued. Late payment fees apply if your payment is not processed by the due date printed on your bill.

The late fee is 2% of your total unpaid balance. Pay on time to avoid penalties and additional charges. Processing times vary, so allow enough time for payments to post before the due date.

Account Management and Payment History

By creating an online account at ConsumersEnergy.com, you gain access to useful tools for managing your utility service:

• Payment history – View 12 months of billing and payment details

• Usage data – Track your monthly electric and natural gas usage

• Paperless billing – Receive bills electronically to save paper

• Alert settings – Customize bill reminders and due date notices

Leverage your online account to monitor payment processing and stay on top of your bill.

Payment Assistance Programs

If you are struggling to keep up with your Consumers Energy bills, get in touch right away