Paying your water bill is an essential responsibility as a Collinsville resident. With easy online payment options, you can now take care of this chore in just a few minutes from the comfort of your home. This comprehensive guide will walk you through everything you need to know about paying your Collinsville water bill online.
Why Pay Your Water Bill Online?
Paying online offers several advantages over mailing in a check or paying in person
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It’s fast and convenient: No need to write and mail a check or drive to City Hall. Pay any time of day from your computer or mobile device.
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Avoid late fees: Online payments post instantly, so you’ll never miss the due date and risk late charges again.
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Payment history Your payment history is stored online, so you can easily look up past bills.
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Auto-pay: Set up recurring payments to have your bill paid automatically each month. One less thing to remember!
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Paperless billing: Go green by opting out of mailed paper bills and accessing your bill electronically.
How to Pay Your Collinsville Water Bill Online
Paying online is easy and only takes a few minutes. Here’s how it works:
1. Gather Account Information
You’ll need your water account number handy to complete the payment. This 7-digit number can be found on your monthly paper bill. If you’ve misplaced your bill, call the utility billing department at 618-346-5204 to retrieve your account number.
2. Visit Payment Website
Go to the City of Collinsville’s online payment website. This is the only official website for paying your water bill online.
3. Select “Pay Water Bill”
Look for the large blue button that says “Pay Water Bill.” Click this button to start the payment process.
4. Enter Account Information
On the payment form, enter your 7-digit account number exactly as it appears on your bill. You’ll also enter the service address associated with the account.
5. Choose Payment Method
Select whether you want to pay by credit/debit card, checking account, or savings account. Enter the required payment details.
6. Complete Payment
Authorize the payment by clicking “Pay Bill” on the final confirmation screen. You’ll receive an email confirmation of your payment.
That’s it! The process takes just a few minutes. Your water account will be credited instantly.
Tips for Hassle-Free Online Payments
Follow these tips for a smooth payment experience:
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Double check your account number before submitting payment. Incorrect numbers can cause processing issues.
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Have your payment details handy so you don’t have to hunt for them.
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Schedule a recurring payment so your bill gets paid automatically each month.
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Opt for paperless billing to reduce clutter and access your bills electronically.
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Update your contact information if you move so bills go to the correct address.
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Contact Utility Billing immediately if you notice an incorrect or duplicate charge.
Online Payment FAQs
What credit/debit cards do you accept?
We accept Visa, MasterCard, American Express, and Discover credit and debit cards.
Is there a fee to pay online?
Yes, there is a third-party processing fee of $1.50 for electronic checks and 2.35% of the payment amount for credit/debit cards.
When will my payment post to my account?
Online payments are credited to your account instantly after the transaction is completed.
Can I set up automatic monthly payments?
Yes! You can schedule recurring automatic payments from a credit card, debit card, checking account or savings account so your bill gets paid on time each month.
What if I entered the wrong account number?
Contact Utility Billing immediately at 618-346-5204 if you notice an incorrect account number. They can assist with reversing the payment.
What if I move – can I update my address online?
Address changes must be submitted separately by calling Utility Billing or visiting in person. Address info cannot be updated through the online payment portal.
Who do I contact for help with online payments?
Contact Utility Billing at 618-346-5204 for any issues related to online payment of your water bill.
Paying your Collinsville water bill online is the fastest, easiest way to avoid late fees and keep your service uninterrupted. Follow this guide to complete your payment in just minutes from your computer or mobile device.
Other Collinsville Water Utility Services
In addition to convenient online bill pay, the City of Collinsville Utility Billing Department provides other services to customers:
Starting or Transferring Service
To start new water service or transfer existing service to a new address, complete an application with Utility Billing. A deposit may be required for new service activation.
Service Shutoff
Contact Utility Billing if you need to shut off water service temporarily or permanently, such as when moving out. Provide advance notice to avoid additional charges.
Leak Adjustments
You may qualify for a leak adjustment if you had higher usage due to a qualifying leak. Contact Utility Billing for details on documentation needed. Adjustments are issued as a credit on your account.
Meter Re-reads
If you suspect your bill is incorrect due to a meter misread, you can request a re-read by contacting Utility Billing. A technician will be sent to manually re-check the meter.
Bill Questions
For any questions about charges on your bill, due dates, payment posting or other billing issues, the Utility Billing team is available to help at 618-346-5204.
Stay on top of your water bill with the convenience of online payments through the City of Collinsville. This comprehensive guide told you everything needed to securely pay online and avoid late fees. Contact Utility Billing with any other questions about your Collinsville water account.
Pay Your Water Bill Online
You can pay your water bill online. You must have your account number available. A processing fee will apply.
You can pay your bill as a guest, or set up an account for more options such as usage tracking.Setting up an Account