Paying your water bill is an essential part of being a resident or business owner in Coconut Creek The city provides water services to over 60,000 residents across almost 16 square miles. Understanding your water bill and the various payment options can help you avoid late fees or service interruptions. This guide will walk you through everything you need to know about paying your Coconut Creek water bill.
Understanding Your Water Bill
Your Coconut Creek water bill provides important information about your water usage and charges Key sections include
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Account information This shows your account number, service address, billing date, due date, and previous balance Verify this is all correct
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Service period: This shows the date range your bill covers. Bills are sent monthly and cover usage for the past 30 days.
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Current charges: This breakdown shows your total water usage in gallons or 1,000 gallons (Kgals) and the corresponding charges. It also includes base facility charges.
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Meter readings: Your bill shows the read dates and meter readings at the start and end of the service period. This is how usage is calculated.
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Message center: Important notices about your account or city services will be printed here.
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Payment stub: The payment stub at the bottom of your bill should be returned with your payment. It includes a barcode for easy processing.
Scrutinize your bill for unusually high usage, which could indicate a leak. Compare usage month-to-month to spot irregular patterns. If something seems off, contact the utility billing department.
Payment Options
The City of Coconut Creek offers several ways to pay your water bill:
Pay Online
The easiest way to pay is through the city’s online payment portal. You can make secure payments using Visa, MasterCard, Discover, American Express, e-check, or pay-by-text. One-time payments or recurring auto-pay can be set up.
Pay by Phone
Call the toll-free automated payment line at 1-833-418-0066 to pay by phone 24/7. Have your account number and payment information ready.
Pay by Mail
Detach the payment stub from your bill and enclose it with a check or money order payable to City of Coconut Creek. Use the return envelope provided or mail to:
City of Coconut Creek
PO Box 100325
Columbia, SC 29202-3325
Allow 5-7 days for delivery to avoid late fees.
Pay in Person
Take your payment (cash, check, or credit/debit) and bill stub to the cashiers at City Hall. They can process your payment right away. City Hall is located at 4800 W Copans Rd.
Pay via Automatic Bank Draft
For hassle-free payments, enroll in the Automatic Funds Transfer program. Your payment will be automatically drafted from your bank account each month. Sign up online or complete an authorization form.
Pay at Authorized Payments Centers
Coconut Creek has partnered with authorized bill pay centers like Winn-Dixie and Walmart. Take your bill stub and payment there for easy pay.
Pay using QR Code
Use the QR code on your printed bill stub to access the online payment portal on your mobile device. Then just log in or complete guest checkout.
Payment Policies and Fees
Payments are due within 20 days of the statement date printed on your bill. If payment is not received on time, a late fee of $7.50 will be charged to residential customers or $15 for commercial customers.
Accounts 30 days past due are subject to disconnection. The city will make courtesy calls before shutting off water, but a $35 fee applies for reconnection. Make payments on time to avoid penalties.
Returned checks or failed auto-draft payments incur a $25 processing fee per incident.
Set up alerts through the online portal to receive emails or texts about past due bills, avoiding these extra fees. Customers south of Coconut Creek Parkway receive water services through the City of Margate (954-972-6454). Their payment policies may differ.
Assistance Programs
Qualifying low-income households can receive a 25% discount on water bills through the city’s Utility Assistance Program. Visit their website for eligibility criteria and application.
For large families of 4+ or medical conditions requiring excessive water use, Coconut Creek offers a tiered water billing structure to reduce costs for high usage. Customers must apply for this program.
If you are struggling to pay your bill, call the utility billing department at 954-973-6732 as soon as possible. They can explain possible assistance programs or set up payment plans. Communicate with them to avoid service interruptions.
Moving In or Out
To start or stop water service in Coconut Creek, an application must be submitted online or in person. Apply at least 3 business days before your move in/out date. Provide the service address and your contact information.
During a move out, request your final bill and provide a forwarding address for it to be sent to you. Complete a permanent disconnection form to close your account. Schedule shut off for the date you hand over keys.
When moving in, you can transfer service from the previous owner or set up new service. A deposit based on credit may be due at application. Confirm service start date with utility billing.
Accessing Your Account Online
The online customer portal allows you to monitor your water usage, make payments, set up alerts, submit meter readings, and more. Visit the city’s water services website and click “Access My Account” to get started. You’ll need your 10-digit account number from your bill.
The portal shows your consumption history in helpful charts. Review this regularly for leakage or other irregular usage. Update your contact info and preference for paperless billing. Enable text/email reminders for due dates and past due notices.
Avoid Late Fees
Sign up for auto-pay or calendar bill due dates in your phone. Consider paying a few days early each month to account for mail or processing delays. Pay the moment you receive notification of an outstanding balance.
Review your usage mid-cycle and pay ahead if it seems high. This avoids sticker shock and scrambling to pay a large bill on the due date. Contact customer service immediately if you foresee difficulty paying on time.
Stay vigilant about leaks, running toilets, irrigation issues, etc. that can cause higher bills. Routinely checking your usage online helps detect problems early.
Paying your Coconut Creek water bill on time takes just a bit of planning. Understand your charges, usage, and account details. Choose a convenient payment method that works for your lifestyle. Monitor your account regularly and address issues quickly to avoid penalties. With these tips, paying your water bill will be stress-free. Reach out to the utility billing department if you need assistance getting or staying on track.
I had a leak, and now I have to pay a high water bill. What can I do?
If you can provide proof of repair to our office, we will apply a leak adjustment to your account to help provide relief on your water bill.
Do we get billed for more than one period on a water bill?
No, you do not. Your meter is read month to month and there is never a delay or overlap in the billing periods.
Ever Wonder How to Pay Your Water Bill Online
How do I make a payment at Coconut Creek water?
You can create a new account on the City of Coconut Creek Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
Where does Coconut Creek city water come from?
Established in 1967, the City of Coconut Creek City Water is currently obtaining its supply via purchase from Broward County, which is groundwater wells that draw from the Biscayne Aquifer.
How long does it take to start water service in Coconut Creek?
Luckily, Coconut Creek has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form. When you move out of a home in Coconut Creek, you’ll need to stop your water service with the City of Coconut Creek Water, so you don’t keep getting billed.
How do I Stop my Water service in Coconut Creek?
Click here to fill out a Start Service Form. When you move out of a home in Coconut Creek, you’ll need to stop your water service with the City of Coconut Creek Water, so you don’t keep getting billed. Simply fill out the following online form.
Does Coconut Creek city water have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Coconut Creek City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Does Coconut Creek use estimates?
Many of these result in higher water consumption and are often overlooked. Does Coconut Creek use estimates to bill their customers? Coconut Creek does not use estimates to arrive at water consumption for monthly billing. A meter reader physically visits your meter box monthly.