How to Pay Your Celcom Bill Online: A Step-by-Step Guide

Paying your Celcom bill online is a fast, easy and secure way to stay on top of your payments With just a few clicks, you can view your outstanding balance, make a payment, and get confirmation – without ever having to leave your home

In this comprehensive guide, we’ll walk through the entire process of paying your Celcom bill online using their Click & Pay website or mobile app. Whether you’ve never paid a bill online before or just need a refresher, you’ll learn all the steps to complete your payment smoothly.

Overview of Paying Celcom Bills Online

Celcom offers two main options for paying your bill online

• Click & Pay Website – Accessible from your computer at onlinepayment.celcom.com.my/Payment/optimize/clickandpay/. This is best for making one-time payments from your laptop or desktop.

• Click & Pay Mobile App – Downloadable on your iOS or Android device. The app allows you to pay on-the-go from your smartphone.

Both options allow you to:

• View account balance
• Make one-time payments
• Set up autopay
• Access payment history
• Manage multiple Celcom numbers

Payment confirmation is instant in both the website and mobile app. You’ll receive an SMS and email confirmation shortly after paying.

Now let’s look at the step-by-step process for paying your Celcom bill through the website and mobile app.

Paying Your Celcom Bill Online Through the Website

Follow these simple steps to pay your Celcom bill through Celcom Click & Pay website:

1. Go to the Click & Pay website – Open your browser and enter the URL onlinepayment.celcom.com.my/Payment/optimize/clickandpay/ to access the payment page.

2. Enter your mobile number – On the Click & Pay homepage, you’ll be prompted to input your 11-digit Celcom mobile number. This allows the system to pull up your account details.

3. Get OTP sent to your number – After entering your number, Click & Pay will send a 6-digit OTP (one-time PIN) to your mobile number via SMS.

4. Input OTP – Retrieve the OTP from the SMS and enter it on the payment page. This verifies your identity and allows you to access your account.

5. Select “Pay Bill” – Once verified, you’ll see your outstanding balance. Click on the “Pay Bill” button to proceed.

6. Enter payment amount – On the next page, enter the amount you wish to pay. You can pay your total outstanding dues or make a partial payment.

7. Select payment method – Choose your preferred payment method – credit/debit card, online banking, e-wallet, etc. Then enter the required payment details.

8. Confirm payment – Double check all the payment details before hitting the “Confirm Payment” button.

9. Get payment confirmation – Once your payment succeeds, you’ll see a confirmation page with the transaction details. You’ll also get an SMS and email confirming your payment.

And that’s it! Within a few minutes you can pay your Celcom bill online through the Click & Pay website. It’s super quick and easy after your first time.

Paying Your Celcom Bill through the Click & Pay App

You can also pay your Celcom bill on-the-go using the Click & Pay mobile app for iOS and Android devices. Follow these steps:

1. Download the app – Get the Click & Pay app from the App Store or Play Store. It’s free to download and use.

2. Register your account – On opening the app for the first time, you’ll need to register your account by entering your mobile number.

3. Get OTP – Click & Pay will send an SMS OTP to verify your number. Input this on the next page.

4. Log in to the app – Once registered, log in to the app anytime using your mobile number and OTP.

5. View your balance – Your outstanding Celcom bill amount will be displayed on the app dashboard.

6. Tap “Pay Bill” – To make a payment, tap the “Pay Bill” button.

7. Enter amount – Key in the payment amount on the next screen. You can pay the full or partial amount.

8. Select payment method – Choose how you want to pay – cards, e-wallet, etc. Enter the required payment information.

9. Confirm payment – Review the details carefully before confirming your payment.

10. Get confirmation – Once the payment goes through, you’ll see a confirmation screen with transaction details.

The app provides a quick, fuss-free way to pay your Celcom bill on-the-go in just a few taps!

Payment Methods Supported by Click & Pay

Celcom Click & Pay offers a wide range of payment methods so you can pay your bill in a way that’s most convenient for you:

• Credit & Debit Cards – Visa, Mastercard, American Express all accepted. Make one-time payments securely.

• Online Banking – Link bank accounts from Maybank, CIMB, Public Bank, etc. to pay directly from your bank.

• e-Wallets – Top up from e-wallets like Touch ‘n Go, Boost, GrabPay.

• Celcom AirCash – If you’re a Celcom user, easily pay from your AirCash mobile wallet.

• FPX – Make online transfers via FPX from participating banks.

• Over-the-Counter – Pay at physical outlets like 7-Eleven using bills payment kiosks.

• AutoPay – Set up recurring payments from your chosen payment method.

So whether you prefer card payments, bank transfers, e-wallets or other options, Click & Pay has you covered. You can select the payment mode that works best for your needs.

Key Benefits of Paying Your Celcom Bill Online

Here are some major benefits of paying your Celcom mobile or broadband bill online using Click & Pay:

• It’s fast – Make payments in just minutes without having to visit a physical store.

• Available 24/7 – Pay bills anytime, anywhere from your laptop, smartphone or tablet.

• Secure payments – Click & Pay uses encryption and security protocols to keep your data safe.

• Payment history – You can view past bills paid and download statements for records.

• Get reminders – Opt in to get bill payment reminders via email and SMS notifications.

• Avoid late fees – Pay on time and avoid penalties for delayed payments.

• Go paperless – Reduce paper waste by going digital with e-bills and e-statements.

• Control over payments – Pay any amount towards your bill, not just the total billed amount.

• Autopay – Set up recurring payments so you never miss a payment deadline.

Paying online gives you more control and flexibility over how and when you pay your Celcom bill.

Answering Common Questions about Paying Celcom Bills Online

If you’re new to paying bills online, here are answers to some frequently asked questions:

Is it safe to pay my Celcom bill online?

Yes, it’s completely safe. Click & Pay uses encryption and secure networks to protect your data. Your payment details are not stored or shared.

Can I pay bills for multiple Celcom numbers?

Absolutely. On Click & Pay you can securely manage and pay bills for several Celcom mobile numbers linked to you.

What details do I need to make a payment?

You’ll need your 11-digit Celcom mobile number, 6-digit OTP sent to your number, and preferred payment method plus details.

When will my payment reflect on my Celcom account?

As soon as you get the payment confirmation, your account is instantly updated. Outstanding dues reduce immediately.

Is there a fee or charge for paying online?

No, there are no extra charges or fees for paying your Celcom bill online via Click & Pay. It’s free!

Can I set up recurring autopay?

Yes, you can schedule automated payments from your preferred payment method so you never miss a bill.

Do I need to register an account to pay online?

For the website, you can simply enter your Celcom number each time to pay as a guest. For the app, you need to register once with your number and OTP.

Paying your Celcom bill online is extremely quick, convenient and hassle-free. Follow the steps above based on whether you use the Click & Pay website or