Paying your electric bill on time each month is an important responsibility as a BVU customer. However the process can seem confusing if you’re not familiar with the different payment options available. This comprehensive guide will walk you through the various ways to pay your BVU electric bill from online payments to paying by phone, mail, or in person. We’ll also cover payment assistance programs, budget billing, and tips for understanding your bill. Read on to learn everything you need to know to pay your BVU electric bill with ease!
Online Payments
The fastest and most convenient way to pay your BVU electric bill is online through the customer portal To pay online
-
Go to www.bvua.com and click on “Pay Now” under the Pay Online section. This will take you to the customer portal.
-
Log in with your account username and password. If you don’t have an account, you can easily sign up.
-
Select the account you want to make a payment for.
-
Enter the payment amount and submit.
Online payments can be made with credit/debit cards, checking accounts, or savings accounts. You’ll receive an email confirmation with your payment details. Paying online allows you to avoid mailing delays or driving to an office.
Pay By Phone
BVU offers a 24/7 automated phone payment system if you prefer to pay your bill over the phone. To utilize the automated system:
-
Call 1-833-499-BVUA (2882)
-
Select option 2 for residential customers or option 3 for business customers
-
Enter your 10-digit account number and follow the prompts to make a payment
-
Payments can be made with credit/debit cards or checking/savings accounts
Speaking with a customer service agent is also an option during normal business hours if you have questions about your bill.
Pay By Mail
If you would rather mail in a payment, you can send your electric bill stub along with a check or money order to:
BVU
P.O. Box 8100
Bristol, VA 24203
Be sure to include your stub to ensure proper credit to your account. Allow 5-7 business days for your mailed payment to be received and processed.
Pay In Person
You can also pay your BVU electric bill in person at one of two locations:
-
BVU Customer Service Office
15022 Lee Hwy
Bristol, VA 24202 -
BVU Payment Kiosk at Bristol Mall
500 Gate City Hwy
Bristol, VA 24201
Both locations accept cash, checks, money orders, and credit/debit cards. Be sure to bring your bill or know your account number. Paying in person allows you to pay with cash while speaking to a customer service rep if needed.
Payment Assistance Programs
If you are having trouble paying your electric bill, BVU offers payment assistance programs including:
-
Payment arrangements – Set up a plan to pay your balance over time
-
LIHEAP – Federally funded program providing bill payment assistance
-
Project HELP – Local non-profit helping with bill payment
Contact BVU to find out if you qualify for these money-saving programs. They can help you maintain electric service during financial hardship.
Budget Billing
BVU offers levelized or budget billing plans to make it easier to manage your electric costs. With this program, you pay the same amount each month based on your usage history. It prevents huge spikes or drops in your bills. Enrolling in budget billing allows you to better predict your monthly expenses.
Understanding Your Electric Bill
When you receive your BVU electric bill, it can seem overwhelming deciphering all the different charges and fees. Here are some tips for understanding your bill:
-
Review the Account Summary section – This shows your previous balance, any payments made, your new electric charges, and total amount due.
-
Look at the Details of Current Charges – This breaks down your total electric usage and rate charges by kilowatt-hours used. It’s helpful for seeing if your usage spiked.
-
Check Additional Charges – This section shows added fees like municipal franchise fees along with taxes that make up your total amount due.
-
Read the Messages section – Important notices about your account or rate changes are printed here.
-
Compare Your Usage – The chart shows your daily use this month versus last month allowing you to spot usage increases.
Don’t hesitate to contact BVU if you need help understanding a charge or resolving billing questions.
Levelized Billing
Levelized Billing takes the guesswork out of paying your power bill and makes it easier to balance your budget. Your monthly electric cost is based on a rolling average of your last 12 bills – giving you payments that are approximately the same each month. Available to customers in good standing; other restrictions apply.
Sign up for AutoPay
Your payments can be made automatic, which is one less thing youll have to think about. With AutoPay, you still have complete 24/7 access to your account history and copies of all monthly bills.
Bill Pay Tutorial – ORNL FCU Digital Banking Platform
Does BVU offer a billing & payment plan?
BVU offers billing and payment plans designed to help put you in control of your budget and power usage. Choose options that fit your budget and lifestyle. Your payments can be made automatic, which is one less thing you’ll have to think about.
How do I pay my BVU Bill?
Internet Explorer is NOT a compatible browser. Other ways to pay are by phone at 276-669-4112, Option 2, at the secure drop box just outside our office, or by mail (be sure to include the payment stub from your bill.) When you enroll in AutoPay, BVU will draft your bill on your due date.
How do I use BVU Authority’s mobile payment app?
Open the Mac App Store to buy and download apps. BVU Authority’s mobile payment application allows you to view and pay your bill, view your past payments, access your historical usage information in graph form, and manage your payments and notifications, among other capabilities. UI enhancements. Various bug fixes and performance improvements.
When will my payment update my BVU Authority account balance?
Payments will immediately update your BVU Authority account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
When will BVU draft my Bill?
When you enroll in AutoPay, BVU will draft your bill on your due date. IMPORTANT: If you signed up for auto-pay with the old service, you need to sign up and reenter your payment information in the new Customer Portal to continue this service. Select Update & your auto-pay enrollment is done!
How do I access BVU Authority?
Download and install the mobile app for your smart device. Search for BVU Authority. When the app comes up on your screen, click “Install” (Google Play) or “Get” (App Store.) Once the app is downloaded and installed on your device, you will see a welcome screen that allows you to log in or sign up for the Customer Portal.