The City of Bartlett aims to make paying your water and sewer bill as quick and convenient as possible. Bartlett offers several ways to pay your water bill online, by phone, by mail, or in person. This comprehensive guide covers the benefits of paying online, steps for using Bartlett’s online payment portal, tips for reading your bill, and getting help with billing questions.
Why Pay Your Bartlett Water Bill Online?
Paying online through the City of Bartlett’s payment portal provides a number of advantages:
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It’s fast – Pay in minutes 24/7 without waiting on hold or lines
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It’s easy – The portal is user-friendly with simple account management.
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Secure payments – Payment information is encrypted for safety.
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Payment receipts – Receive email confirmations for your records.
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View history – See previous statements, usage, changes over time.
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Go paperless – Opt out of mailed paper bills to save paper
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Flexible options – Pay one-time, setup autopay, store payment methods.
Paying online gives you increased visibility into your account and more control over bill payment.
Step-by-Step Guide to Paying Online
Follow these simple steps to pay your water bill through Bartlett’s online portal:
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Visit www.cityofbartlett.org and click “Online Payments”
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Click “Utility Billing or Tax Payments”
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First-time users must register with their account number, property address, and email.
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Returning users can login with their email and password.
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Select “Utility Billing” and choose the water account to pay.
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Click “Pay Bill” and enter the payment amount.
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Enter credit card details or bank account info and click “Continue”.
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Review the payment summary and click “Confirm” to complete.
The payment will immediately process. You’ll receive a confirmation email with details. Log back in anytime to view payment history or setup autopay.
Other Convenient Ways to Pay
In addition to paying online, Bartlett offers these other payment options:
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Call the IVR payment system at 901-385- 5588 to pay by phone using your account number.
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Mail payment to Bartlett City Hall at 6400 Stage Road.
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Pay in person by cash, check, or money order at Bartlett City Hall.
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Set up monthly auto-draft payments from a bank account.
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Drop off payment in the drive-through 24/7 drop box behind City Hall.
Understanding Your Water Usage & Bill Amounts
When reviewing your bill, here are key items to look for:
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Current meter reading and the number of gallons used based on your meter.
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Basic service charge for water and sewer based on your meter size.
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Volume charge for water and sewer based on gallons used.
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Garbage fee charge applied monthly.
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Any credits, past due amounts, or other fees if applicable.
Compare monthly usage to detect leaks or changes in behavior affecting your bill.
Get Help with Your Bartlett Water Account
If you have questions or need help with your Bartlett water bill, contact customer service:
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By phone at 901-385-5588 Monday-Friday 8am-5pm. After hours for emergencies call 901-385-5566.
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Email [email protected] for billing questions.
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Email [email protected] for service issues.
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In person at Bartlett City Hall at 6400 Stage Rd.
The City of Bartlett is committed to providing exceptional service to help customers easily manage water accounts and payments.
Paying your Bartlett water bill online is the most convenient way to stay on top of your payments 24/7. The City’s user-friendly payment portal allows you to pay in minutes, view history, go paperless, and manage autopay. Understanding key items on your bill along with usage helps identify issues affecting charges. Contact customer service if you need help accessing your account, making payments, or answering billing questions. Bartlett makes managing water service and payments easy.
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MLGW sends customer $17,000 utility bill with 2 days to pay
FAQ
Does Bartlett, TN use Mlgw water?
How do I pay my water bill in Bartlett?
Users can avoid payment fees and automate the payment process by signing up for the bank draft (electronic fund transfer or EFT) and requesting email delivery of their monthly water bill. A bank draft application can be found on the City of Bartlett website under Government/ Water/Utility Billing Department, the release said.
Does Bartlett water department have a credit card service provider?
The Bartlett Water Department is making changes to the way residents pay their water bills. The department has switched to a new credit card service provider. According to a release from Bartlett, the new fee structure associated with paying by credit card went into effect March 2.
Does Bartlett provide water service outside the city limits?
The City of Bartlett also provides water service outside the city limits in most of the Annexation Reserve. Memphis Light, Gas, and Water Division provides water service in some parts of the Annexation Reserve. Note: Rates vary according to location within or outside city limits.
How do I Stop my Water service in Bartlett?
Click here to fill out a Start Service Form. When you move out of a home in Bartlett, you’ll need to stop your water service with the Bartlett Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
Does Bartlett accept credit card payments?
The City of Bartlett has contracted with BridgePay to process the Credit Card payments. Information on this page is editable, but not the amount. *Note: The address listed here must match what is associated with your Credit Card.
How do I pay my WaterSmart Bill?
From WaterSmart, click on the “Billing” tab, then select “Payment” from the drop-down menu. Next, choose “Pay Bill” to be redirected to the payment processor. Please note the payment processor is a separate system from WaterSmart. Have your account number handy or refer to WaterSmart page for the account number.