How to Pay Your Water Bill in Athens, Georgia

Paying your monthly water bill is an essential responsibility for every resident and business in Athens-Clarke County. The local government provides high-quality drinking water and sewer services to the community through the Public Utilities Department (PUD). Read on to learn the different options available for paying your Athens water utility bill

Online Payment

The easiest and most convenient way to pay your Athens water bill is online. PUD offers an online payment system through their website that allows you to:

• Pay by credit, debit card, or e-check
• View payment history
• Set up recurring payments
• Receive paperless billing

To pay online, first create an account on the PUD website. You’ll need your Athens water account number, which can be found on your paper bill or obtained by contacting PUD. Once your account is set up, you can log in anytime to make a payment.

Online payments are fast save you a trip to the PUD office, and allow you to easily track your water bill payments. Many residents choose to set up automatic monthly payments so their bill is always paid on time without having to remember.

Payment by Phone

If you prefer to speak to a representative, you can pay your Athens water bill over the phone by calling the PUD Water Business Office at 706-613-3500. Have your account number ready and let the agent know you’d like to make a payment.

Phone payments can be made by credit card or debit card. The PUD representatives process payments from 9am to 4pm Monday through Friday. This is a quick, simple option for those who don’t have time to visit the office in person.

In-Person Payment

To pay your water bill in-person, visit the PUD Water Business Office located at 124 E. Hancock Ave in downtown Athens. Office hours are Monday to Friday from 9am to 4pm.

When paying in-person, you can pay by cash, check, money order, or credit/debit card. Be sure to bring your payment stub from your water bill to help speed up the process. A drop box is also available outside the building for after-hours payments by check or money order.

Paying in-person allows you to talk to PUD staff if you have any account questions. But be aware that the office is closed on weekends and holidays.

Payment by Mail

Mail is another way to pay your Athens water utility bill if you don’t mind the slower processing time. Simply fill out the payment stub from your bill and mail it along with a check or money order made payable to ACC WBO.

Payments should be mailed to:

ACC PUD Water Business Office
PO Box 106058
Atlanta, GA 30348-6058

To avoid late fees, be sure to mail your payment several days before the due date listed on your bill. Keep in mind mail payments take longer to process than online or in-person payments.

Bank Bill Pay

Many banks and credit unions offer free online bill pay services to their customers. This allows you to set up Athens-Clarke County Water Business Office as a payee and schedule automatic payments from your checking or savings account.

Check with your financial institution to see if they offer bill pay. Then log into your bank account online and add your water bill as a payee, using your Athens water account number. Schedule one-time or recurring payments to be automatically deducted from your account.

Bank Draft Payments

As an alternative to bank bill pay, PUD offers bank drafts directly from your checking account. Simply complete a bank draft authorization form and submit it to PUD along with a voided check.

On the due date each month, PUD will automatically draft your water bill payment from your bank account. This ensures your bill is always paid on time. Contact PUD for details and to set up bank draft payments.

Payment Assistance Programs

PUD understands money can be tight, and it’s important for all Athens families to maintain their water and sewer services. If you’re struggling to pay your bill, PUD offers bill payment assistance programs and arrangements for qualifying customers.

Programs are available for seniors, disabled customers, veterans, and low-income households. Contact the PUD office to learn more about possible financial assistance.

Avoid Late Fees and Disconnection

Be sure to pay your Athens water bill by the due date printed on your statement to avoid late payment fees. If your account becomes past due, you risk having your water service disconnected, which results in additional fees to reconnect.

Payment plans may be available if you are behind on your bill. Reach out to PUD right away if you anticipate having trouble paying on time so you can make arrangements. Maintaining uninterrupted water service is vital for every home and business.

Sign Up for Reminders and Alerts

To help remember to pay your bill on time, Athens-Clarke County offers both email and text reminders. You can opt-in to receive notices when your bill is ready, when it’s due, and past due alerts if you miss the deadline.

Log into your PUD online account or contact their office to sign up. Alerts help you avoid forgetting and incurring unnecessary fees.

Paying your water bill doesn’t have to be a hassle. Athens-Clarke County offers convenient payment options like online, phone, mail, bank drafts, and in-person. Use the method that fits your needs and make sure to pay by the due date. Maintaining your account in good standing ensures continuous water service for your home or business.