A Complete Guide to Paying Your Artesian Water Bill

Artesian Water provides high-quality drinking water to over 300,000 residents across Delaware, Maryland, and Pennsylvania. If you are an Artesian Water customer, it’s important to pay your water bill on time each month. This comprehensive guide will walk you through the various ways to pay your Artesian Water bill quickly and easily.

Online Payment Options

Paying online is the fastest and most convenient way to pay your Artesian Water bill.

e-Billing

Sign up for e-Billing to receive and pay your bill electronically With e-Billing you’ll have 24/7 access to current and past bills and can pay directly through your bank account. Enrolling in e-Billing also eliminates paper bills which helps the environment

Artesian Online

Artesian Online allows you to securely pay your water bill online 24/7 You can use credit cards, debit cards, or electronic checks There are no sign-up fees or monthly charges to use Artesian Online bill pay.

Convenience Pay

This third-party service lets you pay by credit/debit card or electronic check online or by phone anytime. There is a small transaction fee to use Convenience Pay.

Paying online through e-Billing, Artesian Online or Convenience Pay is fast, secure, and lets you avoid late fees by paying on time.

Pay by Phone

In addition to online payments, you can pay your Artesian Water bill over the phone using Convenience Pay. Simply call 1-833-303-3773 anytime 24/7 and have your account number or phone number handy. Convenience Pay accepts credit/debit cards and checks by phone but does charge a small fee per transaction.

Pay by Mail

To pay your water bill by check or money order through the mail:

• Write your payment to: Artesian Water
• Include your bill stub in the envelope
• Mail to: Artesian Water, PO Box 15069, Wilmington, DE 19886-5069

Be sure to mail your payment several days before the due date to ensure it arrives on time.

Pay in Person

You can pay your Artesian Water bill in person at their office located at:

664 Churchmans Road
Newark, DE 19702

The office accepts cash, checks, or money orders and is open Monday-Friday from 8am-4:30pm. You can also use the convenient after-hours drop box located outside the office doors.

Auto Pay and Recurring Payments

Setting up automatic monthly payments is a great way to stay on top of your Artesian Water bill.

• With Auto Pay, your bill is paid directly from your bank account each month on the due date. Sign up through Artesian Online.

• Recurring credit/debit card payments can be set up through Convenience Pay by phone or online.

Automatic payments give you peace of mind knowing your bill is always paid on time.

Payment Assistance Programs

If you are having trouble paying your Artesian Water bill, assistance programs are available:

• The Low Income Household Water Assistance Program provides bill payment help for qualifying low income families.

• Artesian Water partners with Delaware 211 and Maryland Energy Assistance Program to connect customers with bill pay assistance resources.

Don’t hesitate to reach out if you need help paying your water utility bills.

Understanding Your Artesian Water Bill

Knowing how to read your monthly statement makes paying your bill easier:

• Account information – Shows account number, meter number, billing date, due date, amount due.

• Usage history – Tracks your daily water usage for the month.

• Current charges – Lists itemized charges for water usage, services, fees.

• Messages – Important account notices like rate changes.

Take time to review your bill and understand all the charges before paying.

Avoid Late Fees

To avoid late fees on your Artesian Water account, be sure to pay your bill by the due date listed on your statement. Late fees are typically 1-1.5% per month on any overdue balance.

Pay online or via auto pay to ensure on-time payment and avoid penalties. If you anticipate a delay, call Artesian ASAP to make payment arrangements. Keeping your account in good standing saves you money.

Payment Receipts and Account History

Whether you pay online, by phone, mail or in person, be sure to keep your payment receipts and statements together for your records. You can also access past billing and payment history by logging into your Artesian Online account.

Having detailed payment records makes managing your account easier and can assist with resolving any future issues.

Paying your water bill on time every month is easy when you use one of Artesian’s convenient payment options. Sign up for e-Billing, recurring payments or auto pay to simplify bill management. And take advantage of online, phone, mail and in-person payment channels to find the method that works best for you and your budget.