How To Pay Your Pasco County Utility Bill Online or In-Person

If you’re a resident of Pasco County, Florida, paying your monthly utility bill for water and sewer services is easy and convenient through Pasco County Utilities (PCU). PCU offers several ways to pay your bill either online, by phone, mail or in-person.

Below we’ll outline the step-by-step process to pay your Pasco County utility bill through the various options:

Pay Online

Paying your PCU bill online is the quickest way to ensure on-time payment Here’s how to pay online

1. Go to the PCU website at wwwpascocountyflnet

2. Click on “Pay Online” at the top of the homepage

3. Select “Pay My Utility Bill”

4. Enter your PCU account number and customer number

   • You can find these numbers printed on your monthly paper bill

5. Click “Continue” to login to your account

6. Select whether you want to make a one-time payment or set up recurring payments

7. Enter your payment amount

   • Your current balance due will display
   • You can pay the full balance, make a partial payment, or pay a different custom amount

8. Enter your credit card or bank account information

   • Visa, MasterCard, Discover and American Express accepted
   • Electronic check option available

9. Review the payment details and service fee

   • A 2.75% processing fee applies to online payments

10. Click “Continue” to submit payment

11. Confirmation page displays to signify successful payment

12. Check your email inbox for a payment receipt

The great thing about paying online is you can log in anytime to view your balance and payment history. One-time payments process same-day, so you don’t have to worry about late fees if you pay on your due date. You can also set up automatic recurring payments so your bill gets paid on time each month.

Pay By Phone

If you prefer to talk to someone directly, PCU offers a pay-by-phone option:

1. Call 855-786-5344

2. When prompted, enter your PCU account number and customer number

3. Select whether you want to make a one-time payment or set up recurring payments

4. Follow the automated prompts to enter your credit/debit card or bank account information

5. Your payment will be processed immediately

6. Request a confirmation number before hanging up

Pay-by-phone allows quick, real-time payments. However, there is no ability to log in and view your account details like when paying online.

Pay By Mail

To pay your PCU bill by mail, follow these steps:

1. Write your account number and customer number on your check or money order

2. Make the check or money order out to “Pasco County Utilities”

3. Mail your payment to:

   Pasco County Utilities
   PO Box 2139
   New Port Richey, FL 34656-2139

4. Allow 7-10 business days for your mailed payment to process

5. Payments must be received (not postmarked) by your due date to avoid late fees

6. Keep proof of mailing in case your payment gets lost

Mailing your payment is simple and doesn’t require any technology. However, it takes longer to process and lacks payment confirmation. Online or phone payments are recommended for anyone wanting instant payment verification.

Pay In-Person

For those who prefer in-person bill payment, you can visit any PCU customer service office:

East Pasco Office

14236 6th St, Suite 101
Dade City, FL 33523

Central Pasco Office

4111 Land O’ Lakes Blvd, Suite 206
Land O’ Lakes, FL 34639

West Pasco Office

8731 Citizens Dr, Suite 130
New Port Richey, FL 34654

At these locations you can pay by:

• Cash
• Check
• Money order
• Credit/debit card

In-person payment allows you to talk directly with a PCU representative if you have any account questions. However, offices are only open Monday-Friday during standard business hours. Online or phone payments can be done 24/7.

Payment Policies and Other Details

When paying your PCU bill, keep these payment policies and tips in mind:

• Due date is shown on your monthly bill and is typically 3-4 weeks after billing date

• Bills are considered late after due date and incur late fees

• Online/phone payments process same-day; mail and in-person can take days to process

• Keep proof of payment until the payment processes and your account updates

• If mailed, allow 7-10 days for payments to avoid late fees

• Weekends and holidays can delay processing for mail and in-person payments

• Cash payments are only accepted in-person (not by mail, phone or online)

• Recurring automatic payments can be set up online or by submitting a form

• Budget billing lets you pay a fixed amount each month to even out seasonal utility spikes

• Multiple payment options allows you to pay the way most convenient for you

Paying your utility bill is an essential part of being a Pasco County resident. Whether you prefer the ease of online payments or the familiarity of in-person service, PCU offers a solution. Pay on time each month to avoid late fees and potential service disruption. Reach out to PCU customer support with any questions on paying your bill.