How to Pay Your Panola-Harrison Electric Bill

Paying your monthly electric bill is a necessary chore for any homeowner or renter. If you are a customer of Panola-Harrison Electric Cooperative in East Texas, you have several options to pay your bill conveniently and on time each month. Read on to learn the easy ways to pay your Panola-Harrison electric bill.

About Panola-Harrison Electric Cooperative

Panola-Harrison Electric Cooperative (PHEC) provides electric service to over 21,000 members in 9 East Texas counties The member-owned cooperative maintains over 3,400 miles of power lines across its service territory

As a cooperative, PHEC operates on a non-profit basis and sets rates to only recover costs. Any excess revenues, called margins, are allocated back to members.

Understanding the cooperative nature of PHEC can help customers appreciate the various payment options available to assist members. The goal is providing reliable, affordable electric service to all members.

Payment Options from PHEC

PHEC offers several payment methods to suit any schedule or preference:

• Bank Draft – Authorize PHEC to withdraw funds directly from your bank account each month. It’s convenient, prevents late payments, and saves stamps.

• Online Bill Pay – Log into PHEC’s customer portal anytime to make a quick payment by credit card or electronic check.

• Phone – Call PHEC’s automated phone system during business hours to pay by credit card with no transaction fees.

• Mail – Send a check or money order to PHEC’s office in Marshall, TX. Allow 5-7 days for mail delivery.

• Office – Drop by PHEC’s office in Marshall to pay your bill in person with cash, check, or money order.

• Payment Apps – Use third-party apps like Doxo to receive and pay bills through an app on your device.

• Budget Billing – Pay the same amount each month to even out seasonal highs and lows. Your account is reconciled annually.

With so many choices, PHEC members can pick the payment method that fits their needs each month. Consistently paying on time can also help avoid late fees or disconnection.

When to Pay Your PHEC Electric Bill

PHEC bills are due upon receipt each month. Bills are generated around the 25th of the month and cover the previous billing cycle.

Payment is expected by the due date printed on your bill, typically within 15 days of mailing. Late fees of 5% can apply to past due balances.

If your bill becomes 30 days past due, PHEC may issue a disconnection notice. Avoid service interruption by paying as soon as possible when you receive the initial bill.

Remember that failure to receive a bill does not waive responsibility for timely payment. Stay proactive by viewing your balance online or contacting PHEC if a bill does not arrive when expected.

What to Include with Payment

To apply your payment properly, be sure to include your:

• PHEC Account Number
• Total amount owed
• Payment due date
• Return portion of bill (if paying by mail)

Recording your account number and total due prevents errors and delays in processing. If paying online or by phone, have this information handy to complete the transaction.

Payment Assistance Programs

If you are struggling to pay your PHEC electric bill, assistance programs may be available:

• LITE-UP Texas – Helps pay electric bills for qualified Texas residents based on income guidelines. Apply through the Texas Department of Housing and Community Affairs.

• Project Share – PHEC program funded by donations to assist members in need with bill payment.

Contact PHEC to learn about eligibility and how to apply for these utility assistance programs if you are facing financial hardship.

Ways to Lower Your Electric Bill

In addition to paying on time each month, you can take actions to reduce your power consumption and monthly electric bill:

• Switch to LED bulbs
• Set thermostat to 78°F in summer
• Turn off lights when not in use
• Use fans to feel cooler
• Unplug devices when not in use
• Wash clothes in cold water
• Replace old appliances

Little changes can make a difference in your energy use. PHEC also offers free home energy audits to identify savings opportunities.

Paying on Time Saves Money

Paying your PHEC electric bill by the due date keeps your account in good standing. This avoids late fees, possible disconnection, and extra deposits.

Review all the convenient payment methods offered by PHEC. Chose the option that fits your lifestyle each month. Be sure to have your account number handy when making payments.

Staying current on your electric bill ensures you keep enjoying the comfort and convenience of electrical service through Panola-Harrison Electric Cooperative. Reach out to PHEC if ever facing difficulty with payment. Their team is available to help maintain excellent service.