If you live in Palm Beach County, Florida, your water and sewer utility services are provided by the Palm Beach County Water Utilities Department (PBCWUD). Paying your PBC water bill on time each month is important to avoid late fees, service disruption, and other penalties. This comprehensive guide will explain the various ways to pay your Palm Beach County water/sewer bill.
Online Bill Pay
The easiest and most convenient way to pay your Palm Beach County water bill is online through the PBCWUD website Here are the steps
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Go to pbcwater.com and click on “Access Your Online Account”.
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Log in with your account username and password. If you haven’t registered yet, you can sign up for an online account on this page.
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Once logged in, you can view your current bill, payment history, water usage, and make a payment by credit/debit card or from your bank account.
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PBCWUD accepts Visa Mastercard Discover, and American Express cards for online payments without any fee.
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You can also set up automatic monthly payments to have your bill paid directly from your checking account,
Paying online is fast, secure, and allows you to easily manage your water account.
Pay by Phone
PBCWUD offers a pay-by-phone option that allows you to use your credit or debit card over the phone:
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Call 561-740-4600 or toll free 877-477-1305 and select option #2.
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Have your 10-digit account number and card info ready to make a payment.
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Pay-by-phone is available 24/7 for your convenience.
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A fee may be charged by your card issuer for phone payments.
Pay by Mail
If you prefer, you can mail in a payment to PBCWUD:
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Write your 10-digit account number on your check or money order payable to PBCWUD.
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Use the pre-addressed return envelope provided with your bill.
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Mail to PBCWUD, PO Box 24740, West Palm Beach, FL 33416-4740.
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Allow 5-7 days for mail delivery and processing time.
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Do not mail cash – send check or money order only.
Pay In Person
You can also pay your PBC water/sewer bill in person at one of two PBCWUD customer service centers:
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9045 Jog Road, Boynton Beach, FL – open 8am-5pm Monday-Friday
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2976 State Road 15, Belle Glade, FL – open 8am-5pm Monday-Friday
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Cash, check, credit/debit cards accepted.
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Wait times may be longer during peak hours around bill due dates.
Dropbox Payment
For a no-wait option, you can drop off a payment (check or money order only) at one of the 9 PBCWUD dropboxes located around the county. Payments received before 9am will get same-day credit.
Payment Arrangements
If you are unable to pay your full balance due, PBCWUD offers payment plan options so you can pay over time without service disruption:
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Payment extensions – one-time 15-day extension of your due date.
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Payment arrangements – make partial payments over 2-6 months.
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Hardship assistance – deferred payments & debt forgiveness for qualified low-income customers.
Contact PBCWUD customer service to discuss bill payment assistance options.
Late Payments and Fees
To avoid penalties, your PBC water/sewer bill must be paid by the due date printed on your statement, typically 25 days from the billing date. Here are the late fees:
- $10 late fee if not paid within 30 days of billing date
- 1.5% compounded monthly interest on unpaid balances
- Water service subject to disconnection with over 60 days past due balance
A $25 processing fee will also be charged if your water service is disconnected for non-payment. Payment in full will be required to restore service, along with a security deposit.
Bottom Line
Frequently Asked Questions
What is the PBCWUD website to pay my bill online?
You can pay your PBC water bill online at pbcwater.com. Click on “Access Your Online Account” to login or register.
What credit cards does PBCWUD accept for payment?
PBCWUD accepts Visa, Mastercard, Discover, and American Express cards with no fee for online or phone payments.
Can I pay by check online or by phone?
No, only credit/debit card payments can be made online or by phone. To pay by check, you must mail in your payment or drop it off at a PBCWUD customer service office or dropbox location.
What if I can’t pay my whole bill by the due date?
Contact PBCWUD customer service to ask about bill payment extensions, arrangements, or hardship assistance programs if you are unable to pay the full amount due.
What are the late fees and penalties for a late PBC water bill?
A $10 late fee applies if not paid within 30 days of the billing date. 1.5% monthly interest is charged on unpaid balances. Water service may be disconnected with over 60 days past due.
When is my water bill due if I don’t pay online?
The due date is printed on your paper bill statement, typically 25 days from the billing date. Allow 5-7 days for mail delivery if paying by mail.
Can I pay my PBCWUD bill at any Palm Beach County office?
No, payments can only be made at PBCWUD customer service centers and dropboxes. Other county offices will not accept utility payments.
How can I check the balance due on my PBC water account?
You can check your account balance by logging into your online account at pbcwater.com or calling PBCWUD customer service at 561-740-4600.
Fighting Fraud Notice: Red Flags Rule
In 2011 the City of West Palm Beach Public Utilities Department implemented a Identify Theft Program pursuant to the Federal Trade Commissions Red Flags Rule, which implements Section 114 of the Fair and Accurate Credit Transactions Act of 2003 (16 CFR. § 681.2.)
In compliance with the Fair and Accurate Credit Transactions Act, the City of West Palm Beach will only allow established applicant(s) to make changes to and billing inquiries on their utility account.