How to Pay Your Utility Bill in Ormond Beach

Living in Ormond Beach? Here’s a guide to paying your city utility bill online, by phone, mail or in person I’ll cover the payment options and fees so you can easily keep your utility account in good standing

Pay Your Utility Bill Online

The fastest and most convenient way to pay is through the city’s online payment portal:

• Go to the City of Ormond Beach website and click on “Utility Payments”

• Select “Pay Your Bill” which will redirect you to the payment portal

• If it’s your first time, set up an account with your account number, email, etc

• For returning customers, simply login to your account

• Select whether you want to make a one-time payment or set up recurring payments

• Enter your payment info and submit

• A $1.95 convenience fee applies to online payments

• You’ll receive instant email confirmation

I highly recommend setting up an online account if you plan to pay online routinely. It saves your payment info for faster checkout next time.

Pay by Phone

You can also pay your utility bill over the phone by calling 386-676-3209. Have these ready when you call:

• Your account number

• Service address

• Payment amount

• Credit or debit card number

Just keep in mind that phone payments have a $4.95 convenience fee applied. Still, it’s a good option if you prefer talking to someone directly.

Mail Your Payment

To pay your utility bill by check, simply mail your payment to:

City of Ormond Beach
P.O. Box 217
Ormond Beach, FL 32175-0217

Be sure to include your account number on the check or on a payment stub. Allow 5-7 business days for mailed payments to be received and processed.

Pay In-Person

You can pay your utility bill in-person at Ormond Beach City Hall:

• Address: 22 S Beach St, Ormond Beach, FL 32174

• Hours: Monday-Friday, 8am-5pm

• Accepts cash, check, credit/debit cards

• An after-hours drop box is also available

Paying in-person allows you to talk with city staff if you have any questions or need account help. Just note the limited service hours.

Avoid Late Fees and Disconnection

To avoid penalties, be sure to pay your utility bill by the due date each month. Here’s what can happen with late payments:

• A late fee of $5 plus 1.5% interest is charged after the due date

• Accounts 30 days past due receive shut off notice

• Utilities are disconnected around 60 days past due

• Reconnection fees apply if services are disconnected

• Outstanding balances can be sent to collections agencies

If you are struggling to pay on time, call the city right away to discuss payment plan options before your account becomes delinquent.

Enroll in Auto-Pay

For easiest bill payment, enroll in auto-pay through your online account portal. Here are some auto-pay tips:

• Log into your account, click on Auto-Pay and fill out the form

• Choose a payment date before your due date so it’s on-time

• Update your payment method if your card number changes

• Monitor your account to ensure payments are deducting

• You can cancel or change auto-pay anytime

Automatic payments give peace of mind your bill is paid on time without the hassle of remembering. Highly recommend signing up!

Payment Method Comparison

As shown above, paying through an online account is cheapest and fastest. But choose the option that fits your needs and preferences.

Key Takeaways

• Pay online for fastest processing and lower fees

• Call 386-676-3209 for phone payments

• Send mailed checks to the PO Box address

• Visit City Hall before 5pm on weekdays

• Sign up for auto-pay to simplify payment

• Contact city staff if you need payment assistance