Paying your water bill can be a hassle – writing checks, mailing envelopes, waiting for it to process. Who has time for all that these days? That’s why Orange-Alamance Water System offers a simple online bill pay option to make paying your bill quick and convenient.
As a customer of Orange-Alamance Water System, you can take advantage of online bill pay and avoid the hassles of paying your water bill the old-fashioned way. Online bill pay allows you to securely pay your water bill from your computer or mobile device 24/7. No more waiting until business hours or dealing with the mail.
In this article, we’ll walk through everything you need to know about paying your Orange-Alamance Water System bill online.
How to Pay Your Orange-Alamance Water Bill Online
Paying online is easy and only takes a few minutes. Here are the steps:
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Go to the Orange-Alamance Water System website at www.orangealamancewater.com.
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Click on the “Pay Your Bill Online” link at the top of the homepage This will direct you to the secure online payment page
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Enter your Orange-Alamance Water account number and the last name on the account
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Choose whether you want to pay the full balance or a partial payment.
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Enter your payment information including credit/debit card number, expiration date, and CVV security code.
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Review the payment details and click “Continue” to process the payment.
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You’ll receive a confirmation page and confirmation email after the transaction is complete.
It’s that easy! The whole process takes just a couple of minutes. Much more convenient than writing and mailing a paper check.
Payment Options for Orange-Alamance Online Bill Pay
When paying your Orange-Alamance water bill online, you have a few different payment options:
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Credit or debit card – All major credit and debit cards are accepted including Visa, Mastercard, Discover and American Express.
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Electronic check – Instead of entering credit/debit card information, you can pay directly from your bank account by entering your routing and account numbers.
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Recurring payments – You can set up automatic recurring payments to have your water bill paid automatically each month.
The online system is secure and uses industry-standard encryption to protect your payment information. There are no sign-up costs or fees to use the online payment system.
A third-party processor does charge a small convenience fee based on the amount of your payment. This is disclosed before you complete the transaction so there are no surprises. The convenience fee is worth it for the ease and security of paying online.
Benefits of Paying Your Orange-Alamance Water Bill Online
Paying your water bill online with Orange-Alamance Water System offers many great benefits:
It’s fast – The whole payment process takes just a couple minutes. Avoid mailing delays and long phone wait times.
Pay anytime – The online payment system is available 24/7 so you can pay on your schedule.
It’s secure – Your payment info is encrypted and secure. Much safer than mailing a check.
Go paperless – Paying online lets you go paperless and avoid clutter from paper bills and checks.
Avoid late fees – Paying online means never missing a payment and incurring late fee charges. Set up auto-pay to be sure your bill always gets paid on time.
Payment history – You can view your past water usage and payments right online. Handy for budgeting and tracking usage.
Get email reminders – Opt-in to receive email reminders when your bill is ready and due.
Flexible payment options – Choose to pay full balance, partial payment, or set up recurring payments. Make one-time payments or schedule future-dated payments.
Steps for New Customers to Pay Online
If you just recently opened a new account with Orange-Alamance Water System, here are the steps to follow in order to pay your bill online:
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Wait for your first water bill to arrive by mail. This will contain your new account number.
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Go online to www.orangealamancewater.com and click “Pay Your Bill Online.”
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Click on “New User” to create your online account.
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Enter your account number and name exactly as shown on your water bill.
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Create your online account password and security questions.
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Agree to the terms and conditions and click submit.
Your account is now activated for online bill pay access. You can log in anytime with your account number and password to view your water usage and securely pay your bill online.
What if I Have Questions or Issues with Online Bill Pay?
The Orange-Alamance Water System online payment system is designed to be user-friendly. However, if you have any trouble or questions, don’t hesitate to reach out for assistance.
You can call the Orange-Alamance Water customer service line at (919) 245-4128 during regular business hours for help with the online payment system.
Email any questions to [email protected] and a customer service rep will get back to you promptly.
When you log in to pay online, look for the “Help” link which will connect you with 24/7 email and chat support. Here you can get real-time assistance with any payment issues.
The Orange-Alamance team is happy to help make paying your water bill online a breeze.
Convenience Fees Charged for Online Payments
When paying your Orange-Alamance water bill online, there are small convenience fees charged by the third-party payment processor. These fees help cover the costs of providing 24/7 secure online payment services.
Here is the fee schedule:
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Debit card payments: $1.50 per transaction
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Credit card payments: 2.65% of payment amount
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Electronic check payments: $1.95 per transaction
The exact convenience fee amount will be calculated and disclosed to you on the payment page before you complete the transaction. There are no hidden fees and you have the option to cancel if you wish. Most customers consider the small fees worthwhile for the convenience and security of paying online.
Avoid Disconnection by Paying Your Bill Online
If you miss paying your Orange-Alamance Water bill, you run the risk of having your water service disconnected due to nonpayment. This can obviously cause major headaches and inconveniences.
Luckily, online bill pay makes it easy to avoid late payments and service disconnection. The online system is available 24/7 so you can quickly log in and pay your bill anytime.
You can also opt for auto-pay or recurring payments to ensure your bill gets paid on time automatically each billing cycle. Email reminders will alert you when a bill is ready for payment so you don’t lose track of the due date.
If your service does happen to get disconnected, you must pay the full account balance online before water service will be restored. This includes the past due Amount as well as all current charges and the $50 nonpayment fee.
Avoid the disconnection hassle altogether by taking advantage of the convenient online bill pay system. It makes staying on top of your water bill payments quick and easy.
Sign Up Today to Pay Your Orange-Alamance Water Bill Online
As you can see, paying your water bill online with Orange-Alamance Water System provides a convenient, secure way to quickly take care of this routine task. No more paper checks, envelopes, stamps, or mail delays. Just log in anytime, 24/7, and pay in minutes.
To get started with online bill pay, head over to the Orange-Alamance website www.orangealamancewater.com. Register for your online account and start paying your water bill in just a few clicks.
Water Bill Payment Options from ep. 193 of City Hall This Week
Can I pay my water bill online?
Yes, you can pay your water bill online at Orange-Alamance Water System, Inc. In addition to this, you will be able to view your account’s usage and payment history.
Does Orange-Alamance have a water system?
The water system currently serves 3,576 customers. The water system sources include Corporation Lake, four wells, and purchased water from the City of Burlington through the Town of Haw River. Lake Orange provides additional water during drought conditions. Orange-Alamance is not part of Alamance or Orange County government.
Who started Orange-Alamance water system?
Mr. Wiley Perry started out to build a housing development named Perry Hills, which was also to include a shopping center and a school, and ended up helping to form Orange-Alamance Water System, Inc. Orange-Alamance began serving water to it’s first customers in August 1968 before there was water in the lake on the Eno.
Does Orange-Alamance collect taxes?
We do not collect any taxes. Orange-Alamance is governed by a Board of Directors consisting of 9 members. The directors are all members of the corporation. Adopting rules and regulations, approving rates, fees and extension of water lines are their main duties. Directors serve a three year term.
Does Orange-Alamance provide water during drought conditions?
Lake Orange provides additional water during drought conditions. Orange-Alamance is not part of Alamance or Orange County government. Orange-Alamance is a non-profit membership corporation. Our services are funded mainly by the revenue from the water service.