A Comprehensive Guide to Paying Your Ontario Municipal Utilities Bill

Paying your utility bill on time each month is essential to maintain uninterrupted service and avoid late fees. This guide will walk through everything you need to know about paying your Ontario Municipal Utilities Company (OMUC) bill

Understanding Your OMUC Bill

OMUC provides water, sewer, and trash services to Ontario residents and businesses They bill every month based on your usage of these services

Your OMUC bill will include charges for:

• Water usage based on metered gallons
• Base charge for water and sewer
• Wastewater treatment
• Trash collection fees
• Any balances due from prior bills

Review your monthly statement carefully to ensure accuracy before paying Contact OMUC customer service regarding any billing questions

Payment Due Date

The due date for OMUC bills is typically 3 weeks after the statement date. The specific due date will be printed on your bill.

Payment must be received by 11:59pm on the due date to avoid late fees. Mailed payments should be sent several days in advance to ensure on-time delivery.

Consequences of Late/Unpaid Bills

Paying after the due date, even if just by one day, will result in a 10% late penalty on the current charges.

If a past due balance carries over for multiple billing cycles, water service may be disconnected within 60 days of the original due date.

Reconnection fees apply to restore service after shutoff. OMUC will also place a lien against the property for unpaid balances over 90 days past due.

Avoid these costly penalties by paying your bill in full by the due date every month.

Payment Options

OMUC offers several convenient payment options:

• Online – Pay via credit/debit card or e-check through OMUC’s online payment system.

• Phone – Call the automated pay-by-phone line at 909-395-2004.

• Mail – Send a check or money order payable to OMUC at the remittance address on your bill.

• Drop Box – Place your payment in the drop box at OMUC’s office.

• In Person – Pay with cash, check, credit/debit card, or money order at the OMUC office.

• AutoPay – Sign up to have payments automatically deducted from your bank account each month.

Choose the payment method that works best for your needs and budget.

Payment Arrangements

If you are unable to pay your full balance by the due date, immediately contact OMUC at 909-395-2050 to set up a payment plan.

As long as you pay the agreed upon installments on time, your service will remain connected while paying off the balance. Payment plans may have fees.

Financial Assistance Programs

Customers facing financial hardship may qualify for bill assistance programs such as:

• Low Income Household Water Assistance Program (LIHWAP)

• Helping Others Through Extending Love in the Name of Christ (HOTEL INC)

• Other local assistance funds

Contact OMUC or social services agencies to learn more about eligibility requirements for these programs. Applying early is key to get help with your utility bills.

Avoid Missed Payments

• Sign up for reminders through OMUC’s customer portal
• Mark due dates on your calendar
• Enroll in AutoPay to have payments automatically deducted
• Review monthly statements promptly in case billing errors need correction
• Contact OMUC immediately if you anticipate issues paying on time

Staying on top of your utility account responsibilities ensures uninterrupted service while avoiding unnecessary fees. Paying your OMUC bill doesn’t have to be a hassle with their convenient online and automatic payment options.