Having access to clean, reliable water and sewer services is something most of us take for granted But managing and paying your water bill doesn’t have to be a hassle Onslow Water and Sewer Authority (ONWASA) offers various quick and easy options for Onslow County residents to pay their water bill.
In this comprehensive guide, I’ll walk through all the free and convenient ways to pay your ONWASA water bill, check your account balance, and get assistance if needed.
Overview of ONWASA
Onslow Water and Sewer Authority is the public water and sewer utility provider for Onslow County, North Carolina Their service area covers over 770 square miles and provides water and sewer services to over 20,000 residential, commercial, and industrial customers
ONWASA operates and maintains more than 1,100 miles of water mains and sewer lines along with water treatment plants storage tanks pump stations, and other infrastructure required to deliver safe and reliable water services.
Some key facts about ONWASA:
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Formed in 1996 to consolidate various water and sewer districts in Onslow County.
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Governed by a nine-member Board of Directors appointed by Onslow County, City of Jacksonville, and surrounding municipalities.
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Operates 24 hours a day, 7 days a week to provide continuous service.
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Monitors water quality and safety according to all state and federal standards.
ONWASA Bill Pay Options
ONWASA offers various free and convenient ways for customers to pay their water bill on time each month:
Online Bill Pay
The easiest way for most customers to pay their water bill is through ONWASA’s online customer portal available 24/7. You can register an account using your ONWASA account number and then securely pay by debit/credit card. It also provides access to account history and billing statements.
Automated Phone Payments
Call toll-free 1-877-302-2787 anytime to make a payment over the phone. Have your account number and debit/credit card ready to use the automated system.
Pay In-Person
Visiting one of ONWASA’s office locations allows you to pay by cash, check, money order, or debit/credit card. Each office has a convenient drive-up drop box as well. The main office is located in Jacksonville. Holly Ridge, Richlands, and Swansboro also have branch offices.
Auto-Draft Payments
You can enroll in auto-draft payments through the online portal to have your water bill automatically paid each month from your bank account or credit/debit card. It ensures your payment is always on time.
Drop Boxes
In addition to the drive-up drop boxes at each ONWASA office location, there are also stand-alone drop boxes placed throughout Onslow County for convenient check or money order payments.
By Mail
Customers can always mail in a check or money order payment to ONWASA’s main office in Jacksonville. Allow enough days for it to reach their office before the due date.
Tips for Hassle-Free Bill Pay
Follow these tips for a quick and easy bill payment experience:
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Enroll in paperless billing to receive and pay bills online.
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Sign up for bill reminders by phone, email, or text message.
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Avoid late fees by scheduling auto-payments 5-7 days before your due date.
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Check account balance and payment history regularly in the online portal.
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Notify ONWASA immediately if you are having trouble paying your bill. They have assistance programs available.
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Keep your contact information up-to-date in your online account profile.
Payment Assistance Programs
If paying your water bill has become a financial hardship, ONWASA partners with several community agencies that provide payment assistance or structured payment plans:
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Department of Social Services: Provides one-time assistance for families experiencing hardships. Applicants must meet income eligibility.
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Crisis Assistance Ministry: Can provide additional financial help with utility bills for those facing short-term emergencies.
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Telamon Corporation: Offers assistance through the Low-Income Household Water Assistance Program for qualifying households.
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StepUP Onslow: Partners with ONWASA to offer structured installment plans and counseling for past-due accounts.
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Salvation Army: May be able to provide one-time utility bill assistance for households facing financial difficulties.
Don’t hesitate to contact ONWASA at 910-455-0722 to discuss bill payment assistance options if needed. Establishing an installment plan or enrolling in budget billing can also help avoid service disruptions.
What To Do If Your Water Is Shut Off
If you fall behind on paying your ONWASA water bill, your service may eventually be disconnected. To get it turned back on:
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Pay the past due amount immediately or establish an approved payment arrangement.
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Pay a $75 service restoration fee if it’s during business hours, $150 if after hours.
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Contact ONWASA once payment is made to schedule reconnection of service.
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Consider enrolling in auto-draft payments to avoid disconnections going forward.
Act quickly if your water is shut off and always seek help from ONWASA or community agencies if you anticipate having trouble making a payment. Establishing affordable payment plans can help avoid costly service disruptions.
Staying Informed as an ONWASA Customer
As an ONWASA customer, staying up-to-date on important information relevant to your water service is recommended. Here are some ways to stay informed:
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Create an online account to receive bill notices, payment confirmations, service updates and more.
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Opt-in to ONWASA Alerts through their website to get timely notifications sent to you.
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Follow ONWASA on social media like Facebook and Twitter for announcements.
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Check the ONWASA website regularly for news and events.
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Read any mailer notices you receive to stay aware of changes.
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Contact ONWASA with any questions about your service, billing, and more at 910-455-0722.
Convenient Payment Options for Onslow County Residents
ONWASA offers a variety of free, fast, and simple ways for Onslow County customers to take care of their water bill payments each month. Online payments, automated account access, and community assistance programs make managing your account hassle-free.
Use this guide to choose the most convenient billing and payment options for your needs. And contact ONWASA anytime you need help with your water and sewer utility services in Onslow County.
FREE Online Bill Payments and Account Access
Hate waiting on hold or in a line? Not able to make it into the office or to a mailbox before the bill is due? No worries! Now you can access your usage information, account history, payment history, set up credit card or bank drafting, update contact information, and pay your bill online, 24 hours a day for free. Make payments by Visa, MasterCard or Discover with no transaction fee! All this at your fingertips! Just have your account number ready when you register.
To register for Online Bill Payments, Electronic Statements and Account Access:
- Visit the Customer Portal Online Website and click the ‘Register’ link.
- Enter your Account number.
- Click to confirm the email address used.
- Enter the verification code received in your chosen email and click Verify.
- Enter your username, Password and Confirm password.
- Select the Security Question and Security Answer.
- Check the box to authorize communication.
- Click Submit.
Pay Water and Sewer bills online
FAQ
Where do I pay my water bill in Jacksonville, NC?
Where do I pay my water bill in Laurel Mississippi?
How to pay Palm Beach County water bill?
Where does Onslow County water come from?
What does Onslow Water & Sewer Authority stand for?
Onslow Water & Sewer Authority (ONWASA) has completed the initial lead service line inventory required by the State of North Carolina for compliance with the US EPA’s Lead and Copper Rule Revisions. Read on
Is the Onslow Water & Sewer Authority board meeting canceled?
The Onslow Water & Sewer Authority Board of Directors’ meeting scheduled for Thursday, November 21, 2024, at 6:00 PM has been canceled. Read on Onslow Water & Sewer Authority (ONWASA) has completed the initial lead service line inventory required by the State of North Carolina for compliance with the US EPA’s Lead and Copper Rule Revisions.
How do I pay my utility bill in Jacksonville?
Jacksonville offers easy ways for you to pay your utility bill. Payment for your utility bill is accepted: Automatic bank withdrawal: Choose your own draft date with credit card or echeck auto pay. Enroll now at our Customer Portal. By phone: Call 910 938-5248. Please have billing information available when you call.
How do I pay my onwasa account?
By credit/debit card – You may make a telephone payment and access your account balance information free of charge 24 hours a day, 7 days a week by calling 1-877-302-2787. Please have your credit/debit card and ONWASA account number ready before calling. MasterCard, Visa, and Discover accepted.