Nw Natural Bill Pay Phone Number: How to Pay Your Gas Bill Over the Phone

NW Natural provides natural gas services to homes and businesses in the Pacific Northwest. Paying your NW Natural gas bill on time each month is important to avoid late fees and potential service interruption. If you need to pay your NW Natural bill over the phone, there are a couple quick and easy options.

Overview of NW Natural Bill Pay

NW Natural offers various ways for customers to pay their gas bill each month Options include

• Online through Account Manager
• By phone
• Automatic bank draft
• By mail
• In person at authorized payment stations

The online and phone bill pay options allow for quick processing without any mailing time. Payments are typically due 20 days after you receive your monthly statement.

NW Natural Bill Pay Phone Number

To pay your NW Natural gas bill over the phone, you can call either of these toll-free customer service numbers:

• 503-226-4211
• 800-422-4012

NW Natural customer service agents are available to take payments from 7 a.m. to 6 p.m. PST Monday through Friday.

When you call to pay your bill, just have your 10-digit NW Natural account number handy. It’s printed at the top of your monthly statement.

Steps to Pay NW Natural Bill by Phone

Follow these simple steps to pay your gas bill over the phone:

1. Call 503-226-4211 or 800-422-4012.

2. Select the “Pay by Phone” option when prompted.

3. Enter your 10-digit NW Natural account number.

4. Choose whether to pay the full balance or a specified payment amount.

5. Provide your debit or credit card information for the payment.

6. Receive a confirmation number for your payment records.

The automated phone system securely processes your payment info and immediately posts the transaction to your account. There’s no waiting for checks to clear or mail delivery.

What Information is Needed to Pay by Phone?

When calling to pay your NW Natural bill, make sure you have:

• NW Natural 10-digit account number
• Amount you wish to pay
• Debit or credit card number, expiration date, and security code
• Name and billing address for the card

You’ll enter this payment information using your phone keypad. Having the required details readily available speeds up the payment process.

Payment Methods Accepted for Phone Payments

NW Natural accepts the following payment methods for phone bill payments:

• Debit cards – Visa, Mastercard, or Discover branded
• Credit cards – Visa, Mastercard, American Express, or Discover
• Electronic checks – Provide checking account number and routing number

At this time, NW Natural does not accept automated clearing house (ACH) payments over the phone. However, you can set up recurring ACH payments through your online account.

Credit and debit card payments incur a $3.95 convenience fee. E-checks have a $1.95 fee per use. These are flat fees regardless of the payment amount.

Benefits of Paying NW Natural Bill by Phone

Paying your NW Natural gas bill over the phone offers these advantages:

• Immediate payment posting to avoid late fees
• Card payments processed right away
• Available 24/7 for convenient bill payment
• Avoid waiting for checks to clear or mail delivery
• Get real-time account balance after payment
• Easy to set up automated payments each month
• No stamps or paper checks required

With just a quick phone call, you can pay your bill from anywhere without delay. It’s fast, convenient, and helps avoid forgotten or late payments.

Can I Set Up Recurring Phone Payments?

NW Natural does not currently offer an option to automate recurring monthly phone payments. However, you can set up automatic payments through NW Natural’s online Account Manager portal.

To establish recurring phone payments, contact NW Natural customer service to switch your account to monthly bank drafts. This automatically deducts your bill amount from a checking or savings account monthly.

Otherwise, you’ll need to manually call and pay your NW Natural bill each month using the phone pay option.

Is There An Online Bill Pay Option?

In addition to phone payments, NW Natural offers an online bill payment feature through Account Manager. You can:

• Pay your bill immediately or schedule future payments
• Store payment information for faster checkout
• View billing and payment history
• Enroll in paperless billing
• Set up AutoPay for recurring payments

To pay your bill online, just login to your Account Manager, select Billing & Payments, and follow the payment prompts. This allows you to pay anytime online without calling.

Paying Your Gas Bill on Time

To avoid late fees, remember that NW Natural bills are due 20 days after you receive your statement. Mailed payments can take 7-10 days to process, so allow enough time or use online/phone pay.

Set payment reminders on your calendar before the due date. You can also enroll in AutoPay or recurring reminders through Account Manager to ensure your bill gets paid on time every month.

Contact NW Natural Customer Service

If you have any questions about your NW Natural account or monthly bill, customer service agents are available:

• By phone: 800-422-4012 (M-F from 7 a.m. – 6 p.m. PST)
• Email: Click “Contact Us” on www.nwnatural.com
• Automated account services: 800-322-2730

NW Natural also offers translation, TTY, and other services for customers who need extra assistance. Just call one of the customer service numbers above for personal help managing your gas account.