Nueces Electric Cooperative (NEC) provides electric service to portions of San Patricio, Nueces, Jim Wells, Kleberg, Brooks, Kenedy, Duval, and Jim Hogg counties in Texas. As a customer-owned electric cooperative, NEC aims to provide reliable service at competitive rates. When it’s time to pay your NEC electric bill each month, the cooperative offers several convenient payment options.
In this comprehensive guide we’ll outline everything NEC customers need to know about paying electric bills including
- Overview of Nueces Electric Cooperative
- Benefits of paying bills online
- Step-by-step instructions for online bill pay
- Other payment options
- Payment assistance programs
Understanding the flexible payment options available through NEC can help customers easily and efficiently take care of their monthly electric bills.
About Nueces Electric Cooperative
Nueces Electric Cooperative is a not-for-profit electric utility company owned by the customers it serves. Headquartered in Robstown, Texas, NEC provides electric distribution services to over 36,000 homes, businesses, and other establishments across eight counties in the state’s Coastal Bend region
As a customer-owned co-op, NEC’s mission is to provide members with reliable, affordable electric service. The cooperative is governed by a democratically elected board of directors who help set policies and make decisions in the best interest of the membership.
NEC purchases wholesale power and transmits it through approximately 5,000 miles of power lines across its service territory. The cooperative offers services including new electric connections, outage reporting and restoration, energy efficiency programs, and payment processing for monthly electric bills.
Benefits of Paying Your NEC Bill Online
NEC offers several options for customers to pay their electric bill each month. The cooperative encourages members to take advantage of their online bill pay system for a fast, convenient payment experience.
Here are some key benefits of paying your NEC electric bill online:
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Secure – Payment information is encrypted for safety and security.
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Convenient – Pay anytime, anywhere with an internet connection.
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Saves Time – Avoid trips to an office or waiting in line.
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Payment History – View past electric bills and payment dates.
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Paperless – Go green with paperless billing and reduced waste.
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Automatic Payments – Set up recurring payments to avoid late fees.
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Account Management – Update account information and contact details online.
Paying online through NEC’s web or mobile platforms provides the most efficient option for members to take care of their monthly electric bill.
Step-by-Step Guide to Paying Your Bill Online
Ready to pay your NEC electric bill online? Follow these simple steps:
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Visit NEC’s website and click “Pay Your Bill” or go directly to www.neccoopenergy.com.
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Click “Log In” and enter your 10-digit NEC account number and password.
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On the home screen, select “Pay My Bill” from the available options.
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On the payment page, enter the payment amount and select a payment method.
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Payment options include:
- Credit/Debit Card
- Bank Account
- Digital Wallet (store payment info for later)
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For cards/bank accounts, enter the required billing and account information.
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Review payment details and click “Submit” to process the payment.
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Your account will be immediately credited with the payment.
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You can also set up automatic recurring payments on this screen.
In just a few clicks, you can securely pay your NEC electric bill from anywhere using a computer, tablet, or mobile device. It’s the fastest and easiest way to take care of your monthly electric payments.
Other Ways to Pay Your NEC Electric Bill
In addition to the online bill pay system, NEC also accepts payments through the following methods:
By Phone
Call NEC’s customer service line at 1-800-632-9288 and select the billing and payments option. Have your account information ready to make a payment over the phone using a bank account or card.
Send a check or money order to the payment processing address:
Nueces Electric Cooperative
PO Box 659832
San Antonio, TX 78265
Be sure to include your 10-digit NEC account number on the payment. Allow 5-7 days for mailed payments to process.
In Person
Visit one of NEC’s local offices during business hours to pay your bill in person:
- Robstown Office – 14353 Cooperative Ave
- Corpus Christi Office – 5017 Saratoga Blvd
Fidelity Express Pay Stations
NEC has partnered with Fidelity Express to add more local bill payment locations. You can find a Fidelity pay station on NEC’s website. A small processing fee applies to Fidelity payments.
While the online system provides the fastest and easiest way to pay, these alternative options give NEC members flexibility in how they handle their electric bill payments each month.
Payment Assistance Programs with NEC
For low-income NEC members who may struggle paying their electric bill, the cooperative partners with local community assistance programs to help qualified members in need.
Some key assistance options include:
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Payment Arrangements – Speak to NEC about custom payment plans based on your situation.
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LIHEAP – Provides bill payment assistance for heating and cooling bills.
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CEAP – Helps pay past due electric bills and avoid disconnection.
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Weatherization – Provides home upgrades to lower energy costs.
To learn more about these programs and eligibility requirements, visit NEC’s Bill Payment Assistance page or contact their customer service team.
Sign Up for Automatic Payments
For maximum convenience and ensuring you never miss a payment, NEC customers can enroll in automatic payments. This automatically drafts the monthly electric bill from your bank account or credit card on the due date.
To set up automatic bill pay:
- Login to the online payment portal
- Select your bank account or credit/debit card
- Check the box to enable recurring payments
- Specify the date for monthly auto-draft
- Select whether to continue payments indefinitely or enter an end date
With automatic bill pay established, you can then simply review your NEC statements each month without having to manually submit a payment. It’s one less thing to remember, preventing any risk of late fees.
Paying your monthly Nueces Electric Cooperative electric bill is fast and convenient through the cooperative’s online bill pay system. By setting up a secure online account, NEC members can check statements, view history, and pay bills electronically in just minutes. Recurring automatic payments can also be established for complete convenience.
NEC also offers alternative payment methods by phone, mail, in person, and at local pay stations for added flexibility. And for those in need, the cooperative partners with assistance programs to help qualified low-income members.
Understanding all of NEC’s payment options allows customers to easily take care of their electric bill each month through their preferred method. Sign up for online access today to enjoy simplified billing management.
Fidelity Express Pay Stations
NEC has partnered with Fidelity Express to offer more local payment locations for NEC members. Please recognize that a payment made at a Fidelity pay station comes to NEC through a third party so processing time may be longer and a small fee is charged. To find a pay station near you, please follow this link:
In this program, NEC members volunteer to “round up” their electric bills to the next dollar. All of the additional change goes to a non-profit fund developed by NEC called Nueces Charities, Inc.. The money adds up each year and Nueces Charities. (on behalf of all of the participating NEC members) gives a check to various worthy community projects like the HALO-Flight air ambulance service. HALO-Flight serves our entire service area and many members have had a first-hand, life-saving experience with HALO-Flight. We encourage all NEC members to volunteer to share their dimes and pennies for this very worthy cause. This will never exceed 99 cents per month, can be as low as a penny, and averages $6 per year. Operation Round UP is voluntary, but you must let us know if you DO NOT want to participate. Call NECs billing department at 361-387-2581 to opt-out of this program.
Financial Assistance Programs Title with of a light bulb
The resources below are available to low-income members who are in need of payment assistance. Members will need to contact the assisting organizations directly. Once you are approved, the assisting organization will send the funds directly to Nueces Electric Cooperative. NEC does not have payment plans, so please make assistance arrangements in advance with the below organizations.
1701 N. Congress Ave
The LITE-UP TEXAS program is designed to help qualified low-income individuals reduce the monthly cost of electric service. The program will provide discounts to eligible customers during May, June, July and August electric bills. Please visit the link above or call Lite-Up Texas for full program details.
The Texas Department of Housing and Community Affairs works with local community action agencies to administer and distribute funds from the federal government. The Energy Assistance Section of the Texas Department administers the two federal programs, known as Weatherization and the Comprehensive Energy Assistance Program (CEAP), by working with agencies and non-profits at the local county level. The local non-profits oversee the application intake process, income verification, and all other client services are handled by the local agencies.
Comprehensive Energy Assistance Program: The so called CEAP program was designed to provide utility bill assistance to low income households in meeting their immediate energy needs and helping them pay their bills. The program will also encourage consumers to control energy costs for years to come through energy education. This can help them lower their bills. However, the main goal of the program is to provide financial assistance, and at the end of the the day the Comprehensive Energy Assistance Program (CEAP) is a utility bill assistance program. The CEAP program involves integration of all federal government LIHEAP programs, thereby enhancing efficiency and effectiveness of services offered by Texas that are provided to clients. This allows allows for the eliminating of duplication of services. Click here for more information or to apply or dial (877) 399-8939, or contact your local community action agency.
The Weatherization Assistance Program: This is the second program that is run by the Texas Department of Housing and Community Affairs. It was created for Low to Moderate Income Persons (WAP), and it was designed to promote energy conservation in the homes of qualified low income Texans. The weatherization program provides for the free energy-related improvements to apartments and homes, and it will also provide for the education of consumers about energy conservation programs which will help people lower their utility bills. The program goal is to reduce the energy bills and costs of low income households through energy efficiency. Click here for more information or dial (888) 606-8889 to apply for the Texas Department of Housing and Community Affairs weatherization program.
Texas Utility Help: Need help paying your electric bill? Texas Utility Help is here for you. Texas Utility Help can give financial assistance to qualified Texas homeowners and renters with low income. Eligible expenses include electricity, gas, propane, water, and wastewater. If you, like many today, find yourself unable to catch up with your electric bill apply for help today. The Texas Department of Housing and Community Affairs has added to their budget to help support efforts of the Texas Utility Help program to support homeowners and renters who need help paying for their utilities. To qualify, you must be at or below 150% of the federal poverty income guidelines. At least one person in the household must be a United States citizen or qualified immigrant. The money can be used to pay off all past-due balances and future payments. For more information, call 855-566-2057 or visit their website.
The Texas Rent Relief Program: COVID-19 has affected Texans across the state. This program has emergency funds available to help Texas renters pay rent and utility bills (including past due rent and utilities). The Texas Rent Relief Program can help renters with the following costs starting as far back as March 13, 2020. If you need assistance completing an application, their customer service staff can complete the application with you by phone by calling 1-833-9TX-RENT (1-833-989-7368).
Bank Draft & Credit Card Draft
If you prefer to not use the computer, you can still sign up to have your bank account or credit card drafted for your monthly bill.
If you sign up for this program, you will receive your monthly bill as usual. However, the amount of the bill will be automatically electronically transferred on the bill’s due date using the routing or credit card number you have on file. AND, if you need to stop an automatic draft once you’ve signed up, just let us now three or more business days before your next due date. To sign-up for bank draft or credit card draft, you must do so through your SmartHub account. Click here to Join / Log-in to SmartHubs.
Through level billing, you will be billed each month for the average of your most recent 12 months. This prevents those widely fluctuating bills for summer cooling or winter heating that wreak havoc on your family budget. (Note:You must have been with NEC for at least a year to be eligible for this program). To enroll in the Level Billing program, call the NEC office at 1.800.632.9288 or Click (link is external)here to apply for level billing, or you can make the selection in your SmartHub account.
2023 Annual Meeting Video – Nueces Electric Cooperative
FAQ
How do I email Nueces Electric Cooperative?
What is co op electric Texas?
How much does Nueces Electric Cooperative charge a month?
Customers of Nueces Electric Cooperative pay, on average, a monthly bundled bill of $184.51. What is the phone number for Nueces Electric Cooperative? (361) 387-2581
Who is the CEO of Nueces Electric Cooperative?
Varzavand Irani is the CEO of Nueces Electric Cooperative. Nueces Electric Cooperative serves electricity to 7 cities.
Does Nueces Electric Cooperative accept credit cards?
Nueces Electric Cooperative accepts credit cards. Nueces Electric Cooperative, Inc is an innovative and proactive cooperative that meets the competitive, political, regulatory, and technological challenges within the changing utility industry. Established in 1938.
How many counties does Nueces Electric Cooperative cover?
Nueces Electric Cooperative provides electricity coverage to eight counties in Texas.
How much energy does Nueces Electric Cooperative lose?
Approximately 6.41% of the total electricity produced by Nueces Electric Cooperative is lost during transmission. This percentage ranks them 102nd best out of 187 providers who report energy loss in the state.
Where can I pay my NEC co-op Energy Bill?
for FREE by calling 1-855-632-7348. Click the button below to find the Fidelity Pay Station nearest you. We accept in-person payments at 5017 Saratoga Blvd, Unit 135, Corpus Christi, Texas 78413. NEC Co-op Energy offers five convenient ways to pay your bill. From an online system to convenient pay stations, we make it easy for you!