How to Pay Your NOVEC Bill Over the Phone

Paying your monthly electricity bill from Northern Virginia Electric Cooperative (NOVEC) is easy and convenient with multiple options. One simple method is to pay by phone using NOVEC’s automated bill payment line. In this article, I’ll provide the phone number to call and walk through the steps to pay your NOVEC bill over the phone.

NOVEC Bill Pay Phone Number

To make a payment by phone you’ll need to call NOVEC’s toll-free automated payment line at

844-574-1512

This automated system is available 24/7 for your convenience

NOVEC does not charge any fees for paying by phone using their toll-free number. However, third party transaction fees from your bank or card issuer may apply.

What Information You’ll Need

Before calling to pay your electric bill, make sure you have the following handy:

Your NOVEC account number – Find this on your monthly statement
Payment amount – The full or partial amount you wish to pay
Payment method – Debit/credit card or checking account info

Having this information ready will allow the payment process to go quickly and smoothly.

Step-by-Step Guide to Paying Your NOVEC Bill by Phone

Follow these simple steps to pay your NOVEC electricity bill over the phone:

Call 844-574-1512
Select your language preference – Press 1 for English or 2 for Spanish
Enter your 10-digit NOVEC account number
Select payment type – Press 1 for credit/debit card or 2 for checking account
Enter payment amount
Provide payment details – Card number and expiration or bank routing/account number
Create a one-time 4-digit PIN for phone payments
Review payment summary and confirm details
Receive payment confirmation number

The automated system will guide you through each step. Your payment will typically process in real-time upon confirmation.

Payment Posting Timeframe

NOVEC bills paid over the phone by 4pm on business days will post the same day to your account. Payments made after 4pm or on weekends/holidays will post the next business day.

Once posted, you can review your updated account balance and payment history through your online NOVEC SmartHub account.

Other NOVEC Bill Pay Options

In addition to phone payments, NOVEC offers several other convenient ways to pay your bill, including:

Online – Through SmartHub account or Pay Now portal
Mobile app – Using the SmartHub app for iPhone/Android
By mail – Send check or money order with payment stub
In person – At authorized payment locations
Bank bill pay – Through your bank’s online bill system

Check your monthly NOVEC bill for instructions on all available payment methods. Choose the option that best suits your needs each month.

Get NOVEC Account Support

If you have any other questions concerning your electric account or need general information, contact NOVEC Customer Care:

Call 703-335-0500, Monday-Friday from 7:45am-5:30pm
Email: [email protected]
Visit: https://www.novec.com/Contact_Us/

The NOVEC support team is ready to provide prompt, friendly assistance. Sign up for a SmartHub account today to access even more convenient services for managing your Northern Virginia electric service.

Novec Bill Pay Phone Number

NOVEC Ways To Pay

FAQ

How do I contact NOVEC VA customer service?

You may reach the Customer Care Center at 703-335-0500, Monday through Friday, from 7:45 a.m. to 5:30 p.m.

How to find NOVEC account number?

You can find your account number on a printed bill statement mailed to your residence or business or in your SmartHub account. If you need your account number to register for SmartHub, and you have not yet received your first printed NOVEC bill, call us for assistance at 703-335-0500.

Is NOVEC part of Dominion Energy?

NOVEC is not one of the Virginia rural coops which belongs to the Old Dominion Electric Cooperative, a multi-state coalition of similar independent coops that, among other things, does have an ownership stake directly in generation facilities.

How do I make a Novec payment?

Please write your NOVEC account number on your check. If you have misplaced the current bill, look for your account number on a prior month’s bill. Mailed payments post within 7 to 10 business days. Click here for a list of NOVEC locations where in-person payments are accepted. Please call 844-574-1512. You will be required to set a one-time PIN.

How do I contact Novec?

For other questions concerning your account or general information about the Cooperative, please call the NOVEC Customer Care Center, Monday through Friday, from 7:45 a.m. to 5:30 p.m. at 703-335-0500, or you can email us. You can also fax us at 703-392-1740. Email Us Please do not attempt to report an outage via email.

How do I know if my Novec payment has been credited?

Check with your bank to see if it has this feature. Have your NOVEC bill or your account number available. Customers are responsible for ensuring their intended monthly payments have been credited on time — please make sure you allow enough time for your payments to process.

Who is Novec?

Founded by the member-owned electric utility, NOVEC, we carry forward the heritage of customer service that has made us a top-rated utility nationally for customer service and support. Take a look at the frequently asked questions about Billing & Payments below. And if you need further assistance, we’re just a phone call away.

What will change with Novec energy solutions?

What will change is that NOVEC Energy Solutions will be the gas supplier to your utility and the price you pay for that gas will change. Your Gas Service: Your local utility maintains the gas lines in your city and to your home, meters usage, and handles billing.

What are Novec contributions?

These contributions help provide energy assistance to NOVEC customers in need. Renewable Energy Certificates – Support the development of green energy sources by purchasing an environmental commodity that represents the added value of producing electricity from a qualifying renewable resource.