Norwich Public Utilities (NPU) provides essential services like electricity, natural gas, water, and sewer to the city of Norwich, CT As a customer, you receive a monthly utility bill that needs to be paid to continue receiving uninterrupted service This comprehensive guide explains the available options for paying your NPU bill conveniently online.
About Norwich Public Utilities
Norwich Public Utilities is the municipally-owned utility provider for Norwich CT residents and businesses. NPU has been serving the community since 1904.
NPU provides the following utility services:
- Electricity
- Natural Gas
- Water
- Sewer
They are governed by a Board of Commissioners appointed to represent community interests and oversee operations.
Benefits of Paying Your NPU Bill Online
Paying online offers many advantages compared to mailing a paper check:
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Convenience – Pay anytime, anywhere with an internet connection
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Quick Processing – Payments post instantly to your account
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Security – Encrypted payment processing protects your information
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Proof of Payment – Get emailed confirmation
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Account Access – View statements and payment history
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Auto-Pay – Set up recurring payments to avoid late fees
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Cost Savings – Avoid late payment penalties
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Environmental – Go paperless and reduce waste
Paying online is the easiest and most efficient way to pay your NPU utility bill.
How to Pay Your NPU Bill Online
You have two options for paying your NPU bill digitally:
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Pay on the NPU Website
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Pay through InvoiceCloud
Both are quick, secure, and simple to use.
Paying on the NPU Website
Follow these steps to pay on NPU’s website:
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Click on “Pay Bill” at top of homepage
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Select your account type
- Residential or Commercial
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Enter your 10-digit account number
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Choose payment amount
- Current balance or custom
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Enter payment details
- Credit/debit card or checking account
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Review and submit payment
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Receive email confirmation
You can also setup recurring payments by enrolling in NPU AutoPay.
Paying Through InvoiceCloud
You can also pay through InvoiceCloud, NPU’s authorized third-party processor:
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Enter your 10-digit account number
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Choose payment amount
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Enter payment method
- Card, bank account, Apple/Google Pay
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Review and submit payment
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Get email confirmation
InvoiceCloud securely processes payments directly to NPU on your behalf.
Other Ways to Pay Your NPU Bill
In addition to online payments, you can also pay your NPU bill via:
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Mail – Send check or money order to 173 North Main St, Norwich, CT 06360
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Phone – Call 860-887-2555 to pay by credit/debit card
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In-Person – Visit the NPU office at 173 North Main St, Norwich, CT
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Drop Box – Use the secure drop box at the NPU office
While mailing or dropping off a payment is still an option, online payments are fastest and most secure.
Setting Up Auto-Pay
For hassle-free payments, enroll in Auto-Pay through NPU or InvoiceCloud. This automatically pays your bill from a credit card or bank account each month on the due date. Auto-Pay ensures your bill is paid on time and you avoid late fees.
To enroll, simply complete the auto-pay registration through either online payment system. Provide your preferred payment method and authorization. You can cancel or change your auto-pay anytime.
Late Payments and Disconnection Policy
NPU bills are due by the 25th of each month. Failure to pay on time will result in:
- Late Fee of 1% assessed on past due balance
- Disconnection Notice mailed after 30 days past due
- Service Disconnection if not paid within 10 days of notice
- Additional $50 Reconnection Fee
Avoid fees and service interruptions by paying your bill early or enrolling in Auto-Pay.
Payment Assistance Programs
If you are unable to pay your NPU bill, the following assistance programs are available:
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Matching Payment Program – NPU matches dollar-for-dollar payments from assistance agencies
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Hardship Protection Plan – Payment plans for customers with medical hardship
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Operation Fuel – Provides emergency energy assistance
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Area churches and social services
Contact NPU at 860-887-2555 to learn more about qualifying for utility bill assistance. Income verification is required.
Paying your monthly NPU utility bill is quick and easy through the online payment portal on their website or InvoiceCloud. Consider enrolling in auto-pay or paperless billing for added convenience. Seek assistance if needed to avoid service interruptions. Keeping your NPU account current is important for uninterrupted essential utility services.
Visit or call Customer Service for the following services:
- Setting up new accounts
- Transferring an account to a new location
- Terminating an account or service
- Paying a bill
- Setting up a budget plan
- General assistance with your utility account
We require the following information when activating an account
- Name
- Social Security Number
- Date of Birth
- Telephone number
- Valid Lease
We may require a security deposit to activate an account. We require a minimum of 2 business days for any new account activation or termination to take effect.
Norwich Public Utilities commercial
What is Norwich Public Utilities?
Click to learn more. Norwich Public Utilities (NPU) provides four utilities to the City of Norwich – natural gas, electricity, water, and wastewater collection. Established in 1904, NPU is municipally-owned and governed by a five-member Board of Commissioners and Sewer Authority, representing the best interest of the citizens they represent.
How do I pay my Norwich public utilities bill?
AutoPay is an easy way to pay your Norwich Public Utilities bill. With your written authorization, NPU will automatically deduct your monthly utility payment directly from the checking, savings, Visa or MasterCard account that you choose.
What is mission Norwich Public Utilities?
Mission Norwich Public Utilities provides four utilities to the City of Norwich – natural gas, electricity, water, and wastewater collection. Established in 1904, NPU is municipally owned and governed by a five member Board of Commissions and Sewer Authority that represent the best interest of the citizens.
Does Norwich public utilities offer a 10% discount on electricity?
2,152 customers have qualified for program that provides 10% discount on electricity NORWICH – In its first year, the Community Assistance Rate (CAR) offered by Norwich Public Utilities (NPU) has saved 2,152 customers an aggregate of $309,409 on their electric bills over the past twelve months, the utility announced on Tuesday.
Why did Norwich Public Utilities receive the best-possible grade?
As you can see, Norwich Public Utilities received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we’ve analyzed. Have a Question, Issue or Comment? Already have an account?
How do I pay my utility bills?
Customers may pay their bills a variety of ways, including online, over the phone, through the mail, and in person. Find out about the public utilities department; which includes gas, electric, water, and sewer services.