Demystifying North Perry Water Bill Payment: A Comprehensive Guide

Paying your water bill is a regular chore that all households must complete. But for customers of North Perry Avenue Water District in Washington state, it doesn’t have to be a confusing or tedious process. This comprehensive guide breaks down everything you need to know about understanding and paying your North Perry water bill with ease.

Overview of North Perry Avenue Water District

First let’s provide some background. North Perry Avenue Water District (NPW) is a water utility serving over 9000 customers in the city of Bremerton and portions of Kitsap County. They are dedicated to providing safe, reliable drinking water along with excellent customer service to their community.

NPW is governed by an elected, three-member Board of Commissioners They employ a team of professionals to handle operations, distribution, water quality testing, customer service, billing, and more The district’s water comes from protected well sources and is carefully treated before delivery.

Understanding Your North Perry Water Bill

When you receive your monthly bill from NPW, it contains detailed information about your account and charges. Being able to decipher it makes paying your bill much easier. Here are the key sections:

• Account number – This unique number identifies your household’s account. Have it handy when contacting NPW.

• Service address – The physical location where you are receiving water service. Verify it’s correct.

• Meter number – The ID number of your specific water meter.

• Billing date – The date your bill was issued, not necessarily the due date.

• Previous balance – Any unpaid balance carried over from your prior bill.

• Payments – Transactions showing payments you have made to NPW since the last bill.

• Water usage – Your usage in hundreds of cubic feet (CCF) for the billing period. Compare it to previous periods to spot trends.

• Water charge – The charge based on your usage times the water rate. Higher usage = higher cost.

• Additional charges – Other fees such as base/meter charges, taxes, penalties, etc.

• Account balance – The total amount owed for the current billing period.

• Due date – The date your payment must be received by to avoid late fees.

Payment Options for North Perry Water Bills

NPW offers several convenient payment methods to fit any schedule or preference:

• Online – Pay via Invoice Cloud through the NPW website. You can also set up autopay, paperless billing, and notifications.

• Phone – Call 844-943-3985 anytime to pay by phone using the automated system. Agents are also available during business hours.

• Mail – Detach and mail the payment stub from your paper bill along with a check or money order. Allow 7-10 days for processing.

• In person – Visit the NPW office during business hours to pay by cash, check, or credit/debit card.

• Drop box – Place your payment in the secure drop box at the NPW office after hours or when the office is closed.

• Auto pay – Deduct your water bill directly from your bank account through Invoice Cloud each month.

Avoiding Late Fees and Penalties

Nothing puts a damper on your day quite like getting hit with late fees on your water bill. Avoid those pesky charges with these tips:

• Mark your bill’s due date on your calendar so you remember to pay on time.

• Enroll in autopay or paperless billing to prevent forgotten bills.

• Pay a few days early, not after the due date, since NPW must receive your payment by the due date to avoid penalties.

• If mailing a payment, allow 7-10 days for it to reach the NPW office and be processed.

• Update your contact information with NPW when moving or changing phone numbers to prevent missed bills.

• Contact NPW immediately if you are unable to pay your bill in full by the due date to discuss payment plan options.

Payment Assistance Programs

NPW cares about the community and wants to help customers who are struggling financially to maintain their essential water service. They offer assistance in the form of:

• Payment arrangements – Set up a plan to pay your outstanding balance over an extended timeframe.

• Leak adjustment – Receive a one-time reduction in your bill due to qualifying water leaks.

• Low-income discounts – Income-qualified homeowners may receive a discount on their water rates.

• LIHEAP – Federally funded bill payment assistance program for low income households. NPW can provide info on applying.

Let NPW Take the Pain Out of Paying Your Water Bill