North Baldwin Utilities (NBU) provides essential electricity, natural gas, water, and wastewater services to residential and business customers in Baldwin County, Alabama. As a utility customer, you are responsible for paying your NBU bill on time each month to avoid service disruption.
NBU offers various convenient payment options to fit any schedule or preference. Read on for a complete guide to paying your North Baldwin Utilities bill quickly and easily.
Online Payment
The fastest way to pay your NBU bill is online through the PayNSeconds payment portal. You can make secure credit/debit card or eCheck payments 24/7.
To pay online
- Go to NBU’s website
- Click “Pay Online”
- Enter your account number and 4-digit PIN
- Select payment amount and method
- Provide card or bank account information
- Review payment details and submit
Online payments are usually processed immediately so your account is credited right away.
Monthly Bank Draft
For hassle-free bill payment enroll in NBU’s monthly bank draft program. Your monthly bill amount will be automatically withdrawn from your designated checking account around the due date.
To set up bank draft payments:
- Download the authorization form
- Complete and sign the form with your account and bank details
- Attach a voided check
- Mail documents to NBU or drop off at a payment location
You’ll still receive a monthly bill for your records but don’t have to take any action to pay it. Contact NBU immediately if you need to update your bank account to avoid fees.
Pay by Phone
Call NBU at 251-580-1626 to make a payment over the phone using your debit/credit card. The automated system is available 24/7 for your convenience.
When paying by phone, a service fee applies based on the payment amount:
- $2.95 for payments under $100
- 2.95% of transaction total for payments $100+
- $2.75 fee for eCheck payments
So phoning in a $150 bill payment would incur a $4.43 service charge. Factor the fees into your payment amount so your bill is paid in full.
Pay In Person
You can pay your NBU bill in person at either of NBU’s office locations in Bay Minette or Summerdale during business hours, Monday-Friday 8am-4:30pm.
Accepted payment methods include:
- Cash
- Check
- Money order
- Credit/debit card
When paying in person, be sure to have your current bill or account number handy for faster processing. Drop boxes are also available 24/7 at each office to leave check or money order payments.
Pay via Mail
To pay by mail, send a check or money order made out to North Baldwin Utilities along with your payment stub to:
North Baldwin Utilities
25 Hand Ave
Bay Minette, AL 36507
Allow 5-7 business days for mailed payments to be received and processed. Payments must be received by your due date to avoid late fees.
Manage Account Online
Register your NBU account on the online customer portal to conveniently:
- View monthly bills
- Make one-time payments
- Check account balance/history
- Set up recurring bank drafts
- Receive paperless e-bills
- Report service issues
- And more!
Managing your account online lets you securely take care of payments and account needs on your own schedule.
Avoid Late Payments
Paying even one day late can result in a late payment penalty fee added to your next NBU bill. If your balance remains unpaid for an extended period, your services may be disconnected.
To avoid late fees:
- Enroll in monthly bank draft or recurring credit card payments
- Use online bill pay through your bank
- Set payment reminders in your calendar
- Sign up for paperless billing to be notified when your e-bill is ready
- Pay as soon as you receive your monthly statement
Maintaining a positive account balance ensures uninterrupted essential utility services. Contact NBU immediately if you anticipate difficulty paying on time.
Payment Assistance Programs
If you are struggling financially and unable to pay your NBU bill in full, call NBU as soon as possible. You may qualify for programs like:
- Payment arrangements – Set up a payment plan for past due balance
- Payment extensions – Request a few extra days to pay current bill
- Budget billing – Pay even monthly amount based on usage
- Hardship assistance – Temporary bill credit for qualifying hardship situations
Don’t wait until your service is at risk to ask about bill help. NBU aims to maintain service for all customers within its capabilities.
Stay Connected with Prompt Payment
Access electricity, natural gas, water, and sewer through North Baldwin Utilities’ convenient infrastructure network. As a customer, be sure to pay your monthly NBU bill in full and on time to avoid penalties. Online, phone, automatic bank draft, mail, or in-person – you have options! Use account management tools to monitor usage and payments. Maintaining good financial standing is key to keeping your home powered and piped.
Welcome to NORTH BALDWIN UTILITIES
Welcome to North Baldwin Utilities. Established in 1945, NBU is a public utility providing water, wastewater and natural gas to the residents of North Baldwin County. Currently operating at only 44% capacity based on 2016 calculations, NBU proudly serves water to over 40,000 residents. NBU also provides sanitary sewer service to most residents and businesses in Bay Minette. Always expanding to new areas, NBU’s natural gas system currently serves 1,800 residential customers, 24 industrial customers and 335 commercial or other customers.
Wastewater treatment is the process of cleaning used water and sewage so it can be returned to the environment. The goal is to protect water supplies like oceans, lakes, streams and rivers.
We work hard to protect your water supply by maintaining existing water systems, treating used water, drilling new wells, improving technology, and testing water for purity and quality
Clean, plentiful, efficient and safe, Natural Gas is a reliable and efficient energy source. Even during inclement weather and power outages, natural gas service through NBU continues.
NBU is governed by a five-member board appointed by the mayor and city council. To better represent the service area, director positions are held by customers who reside in Bay Minette, Stockton and Stapleton. Please visit our Board page for term lengths, a board application, a board schedule and meeting times, and updates regarding rescheduling when necessary.
Pictured left to right: Hugh “Trey” M. Dickson III, Henry C. “Clint” Conner Jr., Robert J. “Jamie” Jaye, Mayor Robert “Bob” A. Wills and Hamilton C. Smith.
White House Fork Water System against merger with North Baldwin Utilities
What is north Baldwin utilities?
This page provides information about North Baldwin Utilities. The North Baldwin Utilities, a public community water system under the City Department of Public Works, provides water for about 28,713 residents living in Bay Minette, a city in and the county seat of Baldwin County, Alabama.
Who added north Baldwin utilities to the directory?
North Baldwin Utilities was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments. It’s free! Join the doxo bill pay network to activate free direct payments and access real-time reports and market data. See our FAQ pages to learn more about doxo.
Does north Baldwin utilities have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires North Baldwin Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
How do I pay my NBU Bill?
Pay with monthly electronic draft using a checking account. For your convenience, you will still receive an automatically generated statement each month. When processing Phone payments, NBU uses Pay-N-Seconds*, a third party payment processor specializing in secure bill payments. Conveniently pay in-person at one of our office locations.
Can I add a payment link to my NBU account?
For multiple NBU accounts, PayNSeconds allows for additions under your main account. Your online account now has the option to receive text message reminders which provides a secure link to pay your bill from a texted payment link. Simply log into your account and select to opt-in to text billing.
Are payments through the NBU portal still available?
Payments through this system will no longer be available. New bills will be issued within the next day or two, providing you with your new customer numbers and PINs to log in to the NBU portal. Once you receive this information, you will be able to use the link below for future payments. Thank you for your cooperation and understanding!