Paying your monthly electric bill is an essential responsibility for residents and businesses in North Attleboro who are customers of the North Attleboro Electric Department (NAED). However, the payment process can sometimes be confusing, with multiple options available. This comprehensive guide will explain everything you need to know about paying your North Attleboro electric bill efficiently and on time.
Overview of NAED
First, some background. NAED is the municipal utility that provides electricity to North Attleboro They are the sole provider of electric service in the area. NAED is owned by the town and overseen by the North Attleboro Electric Commission.
As the local utility NAED offers several advantages to customers including
- Competitive rates
- Reliable service
- Local oversight and management
- Customer service focused on the community
Understanding NAED’s role can help provide context around billing and payment options.
Billing Cycle and Due Dates
NAED bills residents and businesses for electric service on a monthly basis. The meter reading date varies but bills are typically issued around the 15th of each month.
Payment for each bill is due about 25 days after the bill is issued. The specific due date is printed on each monthly invoice.
If payment is not received by the due date, a late fee will be assessed. It’s important to pay each bill in full by the due date to avoid penalties.
Payment Options with NAED
NAED offers North Attleboro customers several convenient payment options:
Online Payments
The easiest way to pay your NAED electric bill is through the online payment portal on their website. You can make secure payments 24/7 using a credit card or electronic check. You’ll need your account number and invoice available.
Online payments allow you to review billing history and set up recurring payments. It’s the quickest, most efficient payment method.
In-Person Payments
If you prefer to pay in person, NAED accepts cash, check or credit card payments at their Operations Center at 275 Landry Ave in North Attleboro.
The Operations Center is open weekdays from 8am to 4pm. You can also use the convenient drop box to leave check payments after hours.
Phone Payments
To pay by phone with a credit card, you can call NAED at 508-643-6300 during normal business hours. They accept VISA, MasterCard and Discover cards for phone payments.
You can also set up automatic recurring debit payments over the phone. Your credit card will be charged each month on the due date for the amount due.
Mail-In Payments
The traditional option is to mail your check or money order payment each month using the provided return payment envelope. Make sure to include your payment stub to expedite processing.
If you don’t have the stub, mail payments to:
North Attleboro Electric Department
275 Landry Avenue
North Attleboro, MA 02760
Be sure to allow 3-5 business days for the mailed payment to reach NAED to avoid late fees.
Payment Assistance Programs
If you are having trouble paying your electric bill, NAED does offer two types of financial assistance:
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Payment Plans – You can work with NAED to establish a payment plan for large balances. Instead of paying the full amount due, you’ll pay a portion over several months.
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Good Neighbor Energy Fund – This assistance program is available for qualified low-income residents. It provides a credit on your NAED bill one time per year. You’ll need to complete an application.
Contact NAED at 508-643-6376 for more details on assistance programs or to discuss your account. Communication is key if you anticipate issues paying a bill.
Avoid Late Fees and Disconnection
To summarize, the key points to remember each month are:
- Pay the full balance due by the due date every month
- Utilize online payments for fastest processing
- Contact NAED immediately if you’ll have difficulty paying on time
- Late fees can be $20 or more – avoid them!
- Accounts severely past due may be disconnected – stay current to keep service
Setting payment reminders and making payments quickly online can help avoid costly late fees.
Changes to Billing and Payment Options
As technology evolves, NAED is improving their billing and payment options for customers. Here are some changes happening:
- New online portal launching in 2022 with more account management features
- Improved auto-pay system to enhance recurring payments
- Text and email bill reminders to help customers pay on time
- Potential for new in-person kiosks for self-service payments
The goal is to make paying your North Attleboro electric bill as fast, easy, and convenient as possible. The new NAED account dashboard will provide the best experience when it launches.
Summary: Paying NAED Bills
In this article, we’ve covered everything North Attleboro needs to know about paying electric bills from NAED correctly and on time. Key takeaways include:
- Monthly billing, pay each bill by due date
- Online and phone payment options for fastest processing
- Use auto-pay or reminders to avoid late fees
- Payment plans or assistance programs available if struggling financially
- New improvements coming to billing and payments in 2022
Paying your electric bill doesn’t have to be complicated or stressful. With multiple payment channels and new technology on the horizon, NAED is committed to customer service excellence. Now you have the knowledge to pay your bill with confidence.
North Attleboro Electric Peter Schiffman
FAQ
What is the average electric bill in North Attleboro MA?
How do I pay my electric bill in North Attleborough?
For online payments North Attleborough Electric Department accepts cash, check or credit card payments at our Operations Center located at 275 Landry Ave, North Attleborough. Check payments can be made either in person during business hours, or after hours using the convenient drop box located at the front of our building.
Who provides electricity in North Attleboro?
Electric service is provided by the North Attleboro Electric Department (NAED). With public power, residents are part-owners of their local electric utility and is a non-profit and tax-exempt, meaning that every dollar paid for electricity goes toward high-quality, reliable, and economical electric service.
Where does Attleboro electric supply electricity?
North Attleboro Electric provides electricity in North Attleborough Town, Massachusetts and rural areas of Bristol County. A total of 13, 734 customers ( 90.71% residential accounts, 8.17% commercial customers and 1.12% industrial customers) receive electricity from the company.
How much does North Attleboro electric charge per kWh?
North Attleboro Electric currently charges an average bundled electricity rate of 14.58 cents per kilowatt hour (¢/kWh). This is lower than the average state bundled rate of 26.36 cents and the average nationwide rate of 14.84 cents.
Is NAEd a good Electric Company in North Attleboro?
NAED typically offers lower rates than National Grid and Eversource. The September 2022 commercial rate comparison and the residential rate comparisons can be found in the images below. Electric service for your business can be cheaper in North Attleboro.