A Guide to Paying Your Premiums for New Mexico Health Connections Insurance

New Mexico Health Connections (NMHC) offers affordable individual health insurance plans to residents across the state If you are enrolled in a NMHC plan, paying your monthly premiums on time is essential to keep your coverage active This guide provides an overview of NMHC billing and premium payment options to help you maintain continuous health insurance.

Understanding Your Monthly Premium

Your premium is the amount you pay each month for your NMHC health insurance plan Premiums vary based on the plan type, level of coverage, your age, tobacco use and other factors. Review your policy documents or contact NMHC to confirm your specific monthly premium amount

Premium invoices are mailed or emailed on the 1st of each month and due by the end of that month. You have until the last day of each month to pay premiums for that month’s coverage. Payments received after the due date risk a lapse or cancellation of coverage

Payment Options from NMHC

NMHC offers online, phone, mail and in-person payment choices for flexibility. Become familiar with the methods below and choose the ones that fit your schedule and preferences each month.

Pay Online

The NMHC member portal allows 24/7 online premium payments. Login to your secure member account and select “Make a Payment”. You can pay directly from a bank account or by debit/credit card.

Online payments process immediately, so you receive instant payment confirmation. You can also view billing history and set up autopay.

Pay by Phone

Call the NMHC billing department at 1-855-7My-NMHC (769-6642) to make a payment by phone. Have your account information ready and follow the prompts to pay through the automated system using a card or e-check.

Pay by Mail

Mail a check or money order payable to New Mexico Health Connections with your account number written on the memo line. Use the return envelope provided with your invoice or send to:

New Mexico Health Connections
2440 Louisiana Blvd. NE, Suite 601
Albuquerque, NM 87110

Allow 7-10 days for mailed payments to avoid a processing delay.

Pay In-Person

Visit the NMHC office in Albuquerque to make a payment in-person via cash, check, money order or credit/debit card. In-person payments credit to your account immediately.

Payment Policies and Deadlines

NMHC premiums are due by the end of each month for that month’s coverage. A 30-day grace period allows extra time for payment in full.

If payment still remains outstanding after the grace period, your policy may be terminated retroactively back to the last paid date. Any medical claims during the gap in coverage would then be your responsibility.

Reinstatement is required to resume coverage after termination. Avoid the risk of lapsed coverage by paying every premium in full and on time, or immediately contacting NMHC if you anticipate difficulty making a payment.

Enroll in Autopay

For guaranteed on-time payment, enroll in autopay through the member portal. This authorizes NMHC to automatically withdraw your monthly premium on the due date from a specified bank account or credit card.

Autopay gives you peace of mind knowing your health insurance stays active without any effort needed on your part. Update your autopay details if your payment method changes.

Seek Financial Help if Needed

If you are experiencing financial hardship and cannot afford premiums, NMHC can connect you to available assistance programs and alternative coverage options to avoid a lapse in health insurance.

NMHC wants to keep you covered. Contact their billing department immediately if you foresee challenges paying your monthly premiums on time going forward. Discuss financial assistance, payment plans or other possible solutions.

Keep Your Health Insurance Active

Don’t risk cancellation of your NMHC policy due to lack of premium payment. Sign up for autopay, schedule payment reminders and utilize NMHC’s online, phone, mail and in-person payment choices to ensure your account stays current. Seek help promptly if you cannot make a payment so your critical health coverage remains intact.