Paying your water bill to Newport News Waterworks is easy and convenient through multiple options – online, by phone, automatic payments, in-person, and more This comprehensive guide will explain the available bill payment methods, steps to pay online or by phone, sign up for autopay, payment locations, fees, assistance programs, and tips for managing your Waterworks account
Online Bill Pay
The fastest and most convenient way to pay your Newport News Waterworks bill is online through their website. Benefits include:
- Available 24/7
- Make one-time payments
- Set up autopay
- View payment history
- Go paperless
To pay online, first you need to set up an online customer account on the Newport News Waterworks website
How to Create a Waterworks Online Account
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Go to nnva.gov/waterworks and click “Pay Water Bill”.
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On the login page, click “Register” to create an account.
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Enter your account number, email, phone number, and create a password.
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Activate your account through the email link.
Once your account is activated, you can sign in anytime to pay bills, view usage, see payment history, update account details, and manage notifications.
Pay Your Water Bill Online
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Log into your Waterworks account.
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Select “Pay” next to your current bill.
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Choose a payment amount and date.
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Enter payment details for credit/debit card or bank account.
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Review and submit the payment.
Your account will show an immediate payment confirmation with a reference number. Payments post to your account by the next business day.
Setup Recurring Autopay
For hands-free bill payment, enroll in autopay through your online account:
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Login and click “Auto Pay” under the Billing tab.
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Enter bank account or card number.
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Select payment date and frequency.
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Save autopay settings.
Your bill will now be paid automatically each month on the due date.
Pay by Phone
Call Newport News Waterworks at 757-926-1000 to use their automated phone payment system. Follow the voice prompts to enter your account number and pay with a card or checking account.
Waterworks Phone Payment Steps
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Call 757-926-1000
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Select option 2 for the pay-by-phone system
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Enter your 10-digit account number
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Follow prompts to make a one-time payment
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Choose credit/debit card or bank account
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Enter payment details
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Get a confirmation number
Phone payments post to your account immediately. You can also use the automated system to check your balance.
In-Person Bill Payment
Visit a Newport News Waterworks customer service office to pay your bill in person. Payment kiosks are also located around the city.
In-Person Locations:
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700 Town Center Dr, Newport News, VA – Monday-Friday, 8:30am-4pm
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2400 Washington Ave, Newport News, VA – Monday-Friday, 8:30am-4pm
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Payment drop boxes at above locations
Bring your printed bill or know your 10-digit account number. Cash, checks, money orders, and credit/debit cards are accepted. Get a receipt for your records.
Recurring Autopay
Sign up for automatic monthly payments from your bank account to ensure your water bill is always paid on time. Avoid late fees and free yourself from due dates.
Enroll in autopay online or call 757-926-1000 to have a Waterworks agent set it up. On your due date each month, the payment will be automatically deducted from your account.
Be sure to have sufficient funds on autopay days. You can cancel anytime.
Pay by Mail
Mail your water bill payment to the address printed on your bill to pay by check or money order via postal mail. Allow 5-7 days for delivery before your due date.
Send to:
Newport News Waterworks
PO Box 979
Newport News, VA 23607
Include payment stub from your bill. Confirm mailed payments online.
Pay at Authorized Retailers
For added convenience, Newport News Waterworks has partnered with local retailers to accept in-person payments. Visit these locations to pay your water bill:
- Apple Market – 14761 Warwick Blvd
- Fast Trip – 12702 Jefferson Ave
- Triangle Pharmacy – 3101 Jefferson Ave
Have your account number or bill. Cash, checks, credit/debit cards accepted. Get receipt.
Avoid Late Fees
Water payments are due by the “Pay By” date on your monthly bill to avoid a 10% late fee. Pay a few days early online or by phone to ensure on-time delivery.
If mailing payments, allow 5-7 days for postal delivery before your due date. Pay early to avoid late fees.
Get Payment Extensions
If you need more time to pay your bill, Waterworks offers payment extensions in certain situations. Call 757-926-1000 and press 1 to use the automated system to extend your due date.
Extensions allow you to pay a few days late without late fees. Extensions are limited based on account history.
Enroll in Budget Billing
To simplify bill payments, Waterworks customers can enroll in Budget Billing which spreads your costs evenly over the year into predictable monthly payments.
Call 757-926-1000 to sign up for Budget Billing and even out your seasonal bill fluctuations. Eligibility requires 12 billing cycles of payment history.
Financial Assistance Programs
If you are struggling to cover water costs, Newport News Waterworks partners with H2O Help to Others to provide bill payment assistance.
Visit hnfs.com/shareh2o or call 757-926-1000 and press 4 to learn if you qualify for bill help based on eligibility criteria.
Waterworks also works with PromisePay to offer no-fee payment plans to help get past due balances paid gradually over time. Enroll through the Waterworks website.
Pay with the Mobile App
Download the Newport News VA app on your smartphone to conveniently pay your Waterworks bill on the go.
The app allows you to make one-time payments through your device 24/7. Receive payment confirmations right on your phone.
Account Management Tips
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Update your profile information if you move or change banks.
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Go paperless with e-billing to save time and trees.
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Monitor your water usage through your online account.
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Set up account alerts for due date reminders, overdue notices, leak alerts, and more.
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Check your account balance before paying your bill.
Paying your Newport News Waterworks bill is quick and easy through the many available options. Pay online for convenience, by phone for speed, or enroll in autopay to set it and forget it.
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FAQ
What is the phone number for Newport News Waterworks bill pay?
Who owns Newport News Waterworks?
How do I pay my water bill in California?
Does Newport News Waterworks have a new payment system?
Newport News Waterworks is upgrading their payment system to create a more user-friendly online experience for customers. Beginning November 1, customers can utilize the new system, which offers top-of-the-line security, easy-to-use account management tools and enhanced service options.
How do I pay a bill in Newport News?
The City of Newport News accepts payment for the following bills. Please select the bill type you wish to pay from the choices below. You will be presented with further instructions on the following page. To make a payment to the Treasurer’s Office for taxes fees and fines such as: To pay the Waterworks Department for your water bill.
Does Newport News offer payment plans?
Newport News works with PromisePay to offer payment plans for your outstanding balance. Need help? Need help with your Newport News Waterworks bill? Sign up for an interest-free payment plan.
Does Newport News Waterworks offer a no-fee payment plan?
Newport News Waterworks is proud to partner with PromisePay to offer flexible, no-fee payment plans for customers with overdue balances. PromisePay makes it easy to set up a payment plan that fits your budget, helping you stay on track and avoid service disruptions. Click on the Visit PromisePay button below to learn more.
Who is Newport News Waterworks?
Newport News Waterworks is a regional water provider, owned and operated by the City of Newport News, that serves over 410,000 people in Hampton, Newport News, Poquoson, York County and part of James City County.
What personal data does Newport News Waterworks collect?
Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number. We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.