Paying your New York City Water Board bill doesn’t have to be a hassle. The New York City Department of Environmental Protection (DEP) offers several convenient ways to pay your water and sewer bill so you can avoid late fees and service disruptions. In this comprehensive guide, I’ll walk you through all the ways you can pay your NYC Water Board bill, from online payments to paying in person.
Online Payment Options
Paying online is the quickest and easiest way to pay your Water Board bill. Here are two options for paying online:
Sign Up for a My DEP Account
The best way to manage your Water Board account online is to sign up for a My DEP account, This free account allows you to
- Pay your bill online
- Receive and view your bills electronically
- Review billing history
- Print current and past bills
- Monitor water usage
- Submit forms and track their status
To sign up, go to the My DEP login page and click “Sign-up.” You’ll need your account number and activation token from your water bill to complete registration.
Once your account is set up, you can securely pay your bill online anytime. I highly recommend this option for easy recurring payments.
Online Quick Pay
If you don’t want to register for an account, you can make a one-time payment through the QuickPay system. Just input your account details and payment info and your payment will be applied the next business day.
While convenient, you’ll have to go through the QuickPay process each time you get a new bill
Pay by Phone
Another super easy option is to pay your Water Board bill by phone. Just call 866-622-8292 and use the automated system to make a payment with your checking account, credit card, or debit card.
Payments by phone are free when using a checking or savings account. However, if paying by credit or debit card, there is a 2.25% convenience fee.
Pay In Person
You can also pay your Water Board bill in person at a DEP Borough Office or NYC Department of Finance Business Center.
At the DEP offices, you can pay by check or money order. And at the Department of Finance centers, you can pay with cash, check or money order.
This is a great option if you prefer dealing with a real person or need to make a cash payment. Just be sure to check office hours ahead of time.
Pay by Mail
For the old school method, you can send your payment by mail using the return envelope included with your bill. Just make your check or money order out to “NYC Water Board” and drop it in the mail.
Be sure to include the payment stub from your bill so your payment gets applied properly. Allow 5-7 days for mail delivery.
Avoid Payment Scams
With all these payment options, it’s important to watch out for scams. All DEP employees will have marked vehicles, uniforms, and ID cards. Avoid any suspicious calls or emails asking for payment.
Only use DEP’s official payment methods listed here and be wary of requests for prepaid cards or wire transfers. Stay vigilant!
Financial Assistance Programs
If you’re having trouble paying your bill, DEP offers financial assistance programs that may cover part or all of what you owe. Contact them to see if you qualify for help based on your income, family size, disability status, or other criteria. Don’t let past due bills pile up—ask about assistance programs right away.
Pay on Time and Stay Informed
Online Billing and Payment Service
Our billing and payment service launched in 2022 provides our customers with an easy way to view and pay their water utility bills online. Visit our Billing and Payment Portal to take advantage of the convenient features!
- Set it & forget it – save time and avoid late payments with AutoPay
- Enroll in paperless billing – reduce paper waste for a better environment
- Prefer to pay by phone? Make a secure payment anytime 24/7 by calling 516-259-8953
- On the go? Use your mobile device to Pay by Text
- Explore all the options you have available for paying your bill online, including Apple Pay, Google Pay, Venmo, PayPal, and others!
The Department of Water has continued to fully function throughout the pandemic with regard to water supply and testing. While the customer service counter has reopened for submission of applications and payment of bills, customers are encouraged to mail their payments, make a payment online, or drop their payments in the drop box provided near the entrance of our office.
The Town of Hempstead Water department consists of six separate districts: Bowling Green Estates, East Meadow, Levittown, Uniondale, Roosevelt Field, and Lido-Point Lookout. All other communities in the Town of Hempstead are serviced by either private companies or villages.
The department offers tours and lectures at its East Meadow facility. This service is available to schools and senior groups, among others.
Need help paying overdue water bills?
The New York State Low Income Household Water Assistance Program assists low-income households who are in arrears on water bills. Visit the Low Income Household Water Assistance Program (LIHWAP) to see if you may qualify.
Water supply for the districts is drawn from 32 wells, of which 29 are located in the Magothy Aquifer. Three of the 32 wells are located in the Lido-Pt. Lookout Water District and are drawn from the deeper Lloyd formation. Wells range in depth from 487 feet to 1,285 feet and were installed between 1951 and 2012.
In 2020, the 32 wells produced 6,308,290,000 gallons (including Lido) of water. To deliver water to the departments 37,109 customers, there are 377 miles of water mains, ranging in size from 6 inches to 24 inches in diameter. The department has seven elevated and two ground storage tanks with a storage capacity of nine million gallons. In addition, the department maintains 3,317 fire hydrants.
In 2020, the average residential customer used approximately 144,271 gallons of water, a daily average of 395 gallons. All of the departments water meters are equipped to be read via a remote reading terminal, thus eliminating the need to enter a customers home.
NYC water bills to go up
FAQ
What is the phone number for NYC Water Board pay bill?
How do I check my water bill?
What is the app for NYC water bill?
How much is my NYC water bill?
How do I pay my water & wastewater Bill?
To make a payment, you will need your account number, which is located on your water and wastewater bill. View a Sample Bill to see where your account number is located. Please note that if you wish to pay using a credit or debit card, you will be charged a convenience fee of 2.25%.
Can I pay my water bill online?
Visa, Mastercard, and electronic checks are currently being accepted, and there are no fees for using this service. Pay your water bill online through our Account Management Portal. Residents are also welcome to pay their water bills by mail or in person.
Does Albany Water Department offer online billing?
The Albany Water Department now offers online bill payment for residential and commercial customers. Through this portal, customers can make one time payments, view 24 months of usage and billing history, and register for paperless billing.
How is New York City water & sewer funded?
Like many large cities, the entirety of New York City’s water and sewer infrastructure is funded by revenue it collects through water and sewer rates. The New York City Water Board is responsible for setting these rates, and must ensure that they are able to fund the entirety of the water and sewer system’s operating and capital needs.
How do I pay my bill?
You can make payments online, by phone or mail, or in person. If you need help setting up an account, have questions about your bill, or would like to learn more about your options if you cannot pay your bill in full, please contact Customer Service.
How do I make a payment for an account?
Performing a payment is as easy as filling in an account number and verifying you aren’t a robot! Make a payment for an account by filling in an account number. You can find your 13-digit account number on your bill. Please make sure to enter the account number exactly as it appears including all leading zeros.